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Manager Customer Service

Midlothian, VA
February 18, 2020

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***** ****** ***** **., **********, VA 23114 804-***-****



Meticulous and customer-focused manager with more than 20 years of experience in logistics; successfully negotiating vendor and customer contracts as well as exhibiting expertise in all modes of domestic and international transportation. Capable and experienced at investigating and resolving supply chain issues. Proficient in enterprise resource planning (ERP) solutions, Oracle Demantra for forecast/demand planning, ShowCase Query, and Microsoft Office Suite. Solid work ethic.


Proactive Leadership

Project Management

Process Efficiency Maximizing

Purchasing and Distribution

Enterprise Resource Planning

Supply Chain Management

Budget Development/Management

Material Planning and Analysis

Inventory Control


Labor Cost Management

Relationship Development

Value Stream Mapping

Customer Service

Transport Problem Resolution


Identified and implemented logistical solutions for difficult supply and distribution problems such as arranging transportation during the peak holiday season to move raw materials from Europe to the U.S.; producing new, last-minute orders to support a new business opportunity for an important customer.

Saved company 15% on ocean freight costs by effectively leading transportation bid.

Planned, coordinated and led the commercialization team during the plant and equipment modification, manufacturing startup, qualification, and commercial rollout of a new film to produce and sell more than 100 million pounds of various versions of the film, during the first 3 years.

Led logistics initiative at the company to reduce transportation costs more than 8%; achieving an improved working relationship with Third-Party Logistics Provider and 99% on-time shipment deliveries.

Achieved targeted freight contract cost savings while meeting customer delivery requirements by strategically negotiating terms with Third-Party Logistics Providers, Freight Forwarders, Packaged Delivery Services, and Transportation Providers.

Headed a U.S. Army Europe logistics organization that provided logistics support to U.S. Forces for the peace-keeping operations in Bosnia.


Logistics Manager – Tredegar Film Products, Richmond, VA 2004 – 2018

(Global Manufacturing Company)

Controlled all forms of transportation, both international and domestic, for the company’s U.S. operations.

Established a new supply channel for shipping 6.0 million pounds of raw materials annually, from the US to China, for a critical product application. Instituted changes to the logistical process, netting $90,000 a year in cost savings.

Oversaw master data for the company’s ERP system (Oracle – JD Edwards) to ensure its quality and proper versioning; setup and maintained data, and provided reports based on transactional details.


National Account Manager – Tredegar Film Products, Cincinnati, OH 1998 – 2004

Proactively managed a commercial account, valued in excess of $21 million annually.

Improved contribution margins by 3.2%, identifying sales opportunities for updated commodity products, targeted for specific customer needs.

Led process improvement efforts, to establish packaging standards, review and update product specifications, and improve the working relationships between the two companies.

Production Manager – Tredegar Film Products, Manchester, IA 1995 - 1998

Managed manufacturing areas, for one of the nation’s largest plastics companies, in a 24 hour, 7-days a week operation. Led a staff of 4 supervisors, 2 process technicians, and over 50 manufacturing employees. Maintained positive budget variances for labor and raw materials.

Implemented a company-sponsored safety program, reducing recordable accidents by 40% and with no lost-time accidents, in a 14 month period.

Guided development of eight individual work teams. Work teams reviewed, documented and implemented lean work processes that improved line setup and change over procedures, reducing the time needed for line setups by 15%.

Operations Manager/Senior Line Executive – U.S. Army/U.S. Army Reserves

Led multiple military organizations, culminating with a Group Command that included 4 Battalions and 23 Companies, with over 2,000 soldiers and civilians.

Led a start-up company through its organizational and training period. Developed significant attitudes and awareness allowing for it to complete the stated mission.


MBA, Supply Chain Management – Norwich University, Northfield, VT

(Expected Graduation Date: 6/2020)

Bachelor of Science, Applied Science and Engineering – U.S. Military Academy, West Point

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