Customer Service Nursing Assistant
Resume:
Gracia
Noriega
Warehouse Associate
Gracia Noriega
Colorado Springs, CO 80911
***************@*****.***
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Summary
Customer/People Service Oriented with over 5 years experience in various industries/settings. A highly effective problem solver who enjoys meeting challenges. Proficient in effectively communicating with internal and external clients in a fast-paced environment. Detail oriented with excellent research and analysis skills. Dependable, self-motivated team player with a strong ability to organize, schedule and monitor workflow.
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Experience
Burlington Warehouse / Warehouse Associate/Receiving APRIL 2019 - JUNE 2019, SAN BERNARDINO, CA
● Maintain quality in the warehouse by noting the location of all damaged inventory and reporting to manager or coordinator.
● Help team members maintain a clean, organized warehouse.
● Repackage, including ticketing and bagging, merchandise if necessary.
● Repackage, including ticketing and bagging, merchandise if necessary.
● Responsible for ensuring the proper rotation of stock; conducted stock room maintenance.
● Reviewed and analyzed records of incoming and outgoing deliveries for count and condition.
● Receive shipment and check for damaged and/or missing items from order.
● Inventory and package goods as part of the supply chain staff.
● Assisted in other departments whenever necessary. Personnel Staffing / Scanner
NOVEMBER 2018 - MARCH 2019, SAN BERNARDINO, CA
● Processing shipment in a timely matter to maintain established department and location standards.
● Scanning and packing items that were shipped to the company.
● Complete special assignments or special projects as required.
● Follow department policies and procedures.
● Loaded and unloaded shipment trucks, and trailers.
● Stacking and storing merchandise in the appropriate area according to established sequences and procedures.
● Assisted in other departments whenever necessary. Hillcrest Cottage / Certified Nursing Assistant
AUGUST 2015 - JULY 2017, CALIMESA, CA
● Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home-healthcare and nursing-home settings.
● Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.
● Preserving patient dignity and minimize discomfort while carrying out duties such as bedpan changes, bathing, etc.
● Ensured the accurate, timely flow of information by maintaining thorough patient records and updating the healthcare team on patients’ status.
● Complied with HIPAA standards in all patient documentation and interactions.
Walgreens / Cashier
FEBRUARY 2014 - APRIL 2016, SAN BERNARDINO, CA
● Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return.
● Maintained an accurate cash draw of over $1500 per shift.
● Organized shelves and displays.
● Demonstrated proficiencies in telephone within a high-volume environment. Addressed concerned/upset/angry guests researched and rapidly solved.
● Assisted 1 hour photo and answered customers questions as well as orders for their photographs.
● Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
● Sims Coordinator
● Swept and cleaned the registers to maintain a clean workplace.
● Explain all details of payment method to the customers.
● Assisted with duties in other areas of the store, bagging and carrying out customers' items.
● Assisted in other departments whenever necessary. ㅡ
Education
Thomas Jefferson High School / Diploma
AUGUST 1984 - JUNE 1988, LOS ANGELES
Successfully completed 4 years of high school and obtained a high school diploma at Thomas Jefferson High School in Los Angeles, CA. American Heart Association / CPR Certification
FEBRUARY 2014 - FEBRUARY 2014, SAN BERNARDINO, CA
Successfully completed the CPR course from the American Heart Association and obtained a certified CPR Certificate. ㅡ
Skills
● Strong ability to handle work and staff pressures in a fast-paced environment
● Team player with excellent interpersonal and customer service skills
● Strong written and verbal communications skills
● Strong Customer Service background that includes problem solving & client relations
● Setting up and running training sessions for event organization
● Strong Prioritization Skills
● Strong Communication Skills
● Strong Analytical background
● Work very well with fellow employees and employers.
● Exceptionally strong and self-motivated with determination and the keen ability to adapt to given situations
● The ability to lift and move heavy objects such as large tables, chairs, dividing walls and buffet tables
● The ability to work independently with professionalism while maintaining a focus on quality and customer service
● Excellent organizational skills; reading, writing, and oral proficiency in the English language
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