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Customer Service Nursing Assistant

Location:
Colorado Springs, CO
Posted:
February 18, 2020

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Resume:

Gracia

Noriega

Warehouse Associate

Gracia Noriega

Colorado Springs, CO 80911

909-***-****

adbukn@r.postjobfree.com

Summary

Customer/People Service Oriented with over 5 years experience in various industries/settings. A highly effective problem solver who enjoys meeting challenges. Proficient in effectively communicating with internal and external clients in a fast-paced environment. Detail oriented with excellent research and analysis skills. Dependable, self-motivated team player with a strong ability to organize, schedule and monitor workflow.

Experience

Burlington Warehouse / Warehouse Associate/Receiving APRIL 2019 - JUNE 2019, SAN BERNARDINO, CA

● Maintain quality in the warehouse by noting the location of all damaged inventory and reporting to manager or coordinator.

● Help team members maintain a clean, organized warehouse.

● Repackage, including ticketing and bagging, merchandise if necessary.

● Repackage, including ticketing and bagging, merchandise if necessary.

● Responsible for ensuring the proper rotation of stock; conducted stock room maintenance.

● Reviewed and analyzed records of incoming and outgoing deliveries for count and condition.

● Receive shipment and check for damaged and/or missing items from order.

● Inventory and package goods as part of the supply chain staff.

● Assisted in other departments whenever necessary. Personnel Staffing / Scanner

NOVEMBER 2018 - MARCH 2019, SAN BERNARDINO, CA

● Processing shipment in a timely matter to maintain established department and location standards.

● Scanning and packing items that were shipped to the company.

● Complete special assignments or special projects as required.

● Follow department policies and procedures.

● Loaded and unloaded shipment trucks, and trailers.

● Stacking and storing merchandise in the appropriate area according to established sequences and procedures.

● Assisted in other departments whenever necessary. Hillcrest Cottage / Certified Nursing Assistant

AUGUST 2015 - JULY 2017, CALIMESA, CA

● Provide high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home-healthcare and nursing-home settings.

● Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.

● Preserving patient dignity and minimize discomfort while carrying out duties such as bedpan changes, bathing, etc.

● Ensured the accurate, timely flow of information by maintaining thorough patient records and updating the healthcare team on patients’ status.

● Complied with HIPAA standards in all patient documentation and interactions.

Walgreens / Cashier

FEBRUARY 2014 - APRIL 2016, SAN BERNARDINO, CA

● Greeted customers and determined their specific needs by following up and generating repeat business by encouraging customers to return.

● Maintained an accurate cash draw of over $1500 per shift.

● Organized shelves and displays.

● Demonstrated proficiencies in telephone within a high-volume environment. Addressed concerned/upset/angry guests researched and rapidly solved.

● Assisted 1 hour photo and answered customers questions as well as orders for their photographs.

● Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

● Sims Coordinator

● Swept and cleaned the registers to maintain a clean workplace.

● Explain all details of payment method to the customers.

● Assisted with duties in other areas of the store, bagging and carrying out customers' items.

● Assisted in other departments whenever necessary. ㅡ

Education

Thomas Jefferson High School / Diploma

AUGUST 1984 - JUNE 1988, LOS ANGELES

Successfully completed 4 years of high school and obtained a high school diploma at Thomas Jefferson High School in Los Angeles, CA. American Heart Association / CPR Certification

FEBRUARY 2014 - FEBRUARY 2014, SAN BERNARDINO, CA

Successfully completed the CPR course from the American Heart Association and obtained a certified CPR Certificate. ㅡ

Skills

● Strong ability to handle work and staff pressures in a fast-paced environment

● Team player with excellent interpersonal and customer service skills

● Strong written and verbal communications skills

● Strong Customer Service background that includes problem solving & client relations

● Setting up and running training sessions for event organization

● Strong Prioritization Skills

● Strong Communication Skills

● Strong Analytical background

● Work very well with fellow employees and employers.

● Exceptionally strong and self-motivated with determination and the keen ability to adapt to given situations

● The ability to lift and move heavy objects such as large tables, chairs, dividing walls and buffet tables

● The ability to work independently with professionalism while maintaining a focus on quality and customer service

● Excellent organizational skills; reading, writing, and oral proficiency in the English language



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