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Manager Representative

Houston, TX
February 18, 2020

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Dina Shumate



Seeking employment to utilize my work history in a highly motivated, decision making, customer based profession. Education

**** ******** MACARTHUR HIGH SCHOOL, HOUSTON TEXAS Fair Housing Compliance, Federal Debt Collection Practices Act, AMSI Power Site Training, Houston Community College Excel 2000


Account Representative Avante USA 09/2017- 6/2019 Responsible for contacting consumers regarding unpaid medical accounts within Hippa guidelines. Reviewing insurance coverage, facility and provider of services, and reviewing consumer responsible portions, requesting documents if needed or determining if dispute due improper insurance filing or workman comprehensive claim. If owed collecting balance, setting monthly payments or settling debt. ACCOUNT REPRESENTATIVE LTD FINANCIAL SERVICES 10/2004- 8/2016 Responsible for collecting on outstanding consumer credit card accounts, personal loans, retail accounts, student loans, and auto deficiencies. I have worked the inbound department answering the companies incoming calls transferring to appropriate department or representative or handling the call myself. Required to maintaining a multi-client file, negotiating resolution of accounts within FDCPA and state guidelines to meet or exceed monthly personal, client and company expectations.

ACCOUNT REPRESENTATIVE UNITED RECOVERY AGENCY 10/2001-10/2003 Responsible for collecting on outstanding credit card accounts in a call center setting within the FDCPA guidelines for various bank clients. Making outbound calls to contact consumers to negotiate repayment based on information collected from consumer and suggesting possible money sources to satisfy the debt, whether a monthly repayment plan or providing terms of a settlement, to meet client’s, personal, and company performance expectations. COMMUNITY MANAGER DINERSTEIN REALTY MANAGEMENT COMPANY 07/1998- 05/2001 Responsible for all aspects of maintaining a residential apartment community, supervising all on site employees, monthly budget control, payroll, monitoring maintenance request completions, contacting vendors for needed services, monitoring rent collections, submitting accounts payable/receivable to corporate office, to filing of evictions. Initiating community activities, daily walking property to maintain curb appeal. ASSISTANT MANAGER/BOOKKEEPER PINNACLE REALTY MANAGEMENT CORP. 01/1997-07/1998 Responsible for maintaining the rental records and collections of monthly rental payments, daily deposits, filing of evictions, accessing condition of units upon move outs and request deposit refunds. Submitting monthly income reports to corporate office. Also assisted with leasing of apartments and resident retention and taking maintenance requests from residents.

Family Craft Corner / Retail Sales Associate 07/1993-10/1996 Responsible for assisting customers with product knowledge, keeping inventory restocked, keeping store appearance maintained, assisting customers with check out process whether cash or credit transactions, closing of store including daily balancing of register.

SHIPPING & RECEIVING/INVENTORY CONTROL LESCO TRUCKING COMPANY INC. 09/1981-10/1990 Responsible for maintaining computerized inventory control account system based on receipts and shipments for customer accounts. Duties include scheduling and dispatching of trucks to transport materials locally and nationally for shipment and pickups, preparing bill of ladings, and monitoring shipments that destination times are met.

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