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Customer Service Support

London, ON, Canada
February 18, 2020

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Community Support Worker/Settlement Worker

“A community developer passionate about collaborating to help people achieving goals” CORE COMPETENCIES:

• Skilled in building effective relationships between staff and clients

• Able to perform a range of tasks, control and supervisory duties

• Aware that communication skill is key facilitator for the success of the department and all the parties involved.

• Extensive experience in being client-centered and delivering professional customer service

• Computer literate with technical proficiency in PowerPoint, MS Word, Excel, Internet and Email applications and research methods


Across Languages, London, ON

Long Service-Certificate (12 Years)

Province of Ontario, Premier, London-Fanshawe MPP and the Minister of Citizenship and Immigration 10 years Volunteer Services with African Southern Sudanese Canadian Association - London Recognized Founding Member, Member & Secretary of the Organization Minister of National Revenue, London, ON

Awarded Certificate of Community Volunteer Appreciation (Income Tax Program) Luso Community Centre

Recognition for outstanding contributions as a volunteer in Fastrack CLIENT SERVICES:

• Assessed the needs of families ranging from single parents to dual parents with up to 6 children for daily needs while in transition from other countries and settling into the community for up to 3 months

• Empowered a low-level ESL to learn the London Transit Commission in less than 30 days; and within 60 days the client had registered for his driver’s license

• Tutored up to 60 students in after-school program in Kenya building confidence and enhancing their learning

• Coordinated 45 unaccompanied Minors ages 8 to 15 to register in local schools working in a team of 2 over a two-year period


• Facilitated orientation session to new commers for up to 10 to explain the cultural differences in the London Community and to prepare them for the hands-on training over the next 90 days

• Designed, wrote and facilitated the 3-month curriculum for 150 summer students with 9 staff members to enrich African culture while embracing Canadian Literacy through Life Skills activities

• Coordinated and facilitated various workshops (Grief, Life Skills, Recreation) to children ranging in ages of 8 to 15 instilling hope in being reunited with loss family members during the war while encouraging the children to continue to move forward in their life through education COMMUNITY LIAISON

• Negotiated with the South Sudanese Community Centre in Toronto to fund 150 summer students in the London community for a 3month program enhancing literacy and cultures

• Assisted 10 to 20 children with their homework providing ESL support resulting in improvement in their overall school performances

• Distributed financial assistance to 60 unaccompanied minors for their emergency food and housing expenses while in schools in Nairobi, Kenya




Freelance Interpreter, Across Languages, London, ON (On-Call) 1998-Currrent Liaised with various organizations to support local families and children requiring English interpretation Life Skills Support Worker, London Cross Cultural Learners Centre, London, ON 2004-2010 Assisted newcomers (immigrants and refugees) to settle into the London community and schools by assisting and providing direct, front-line services of support, information, referrals, advocacy, and orientation for families through the process of Settlement. Including assistance with housing, employment, legal assistance, clothing and food as well as education.

Project Worker, South Sudanese Community Centre, London, ON 2007-2008 Led a summer program in London for 150 students ages 8 to 15 with the objective of integrating African Culture and the enrichment of Canadian Literacy through Life Skills Activities individual and in group environments

Family Site Contact, London and Middlesex Housing Corporation, London, ON 2006-2008 Actively participated and demonstrating leadership in the co-op community by assisting tenants with the various duties and equipment used to maintain a respectfully and valued community Interpreter/Translator United Nations/Jesuit Referral Services (UN/JRS) Nairobi, Kenya 2 years Worked with youth in after-school tutoring program and distributing financial assistance to 60 unaccompanied minors for their emergency food and housing expenses while in schools in Nairobi, Kenya


Homework Club, South Sudanese Centre, London, ON 2007-2019 Project Monitor, Boys and Girls Club, London, ON 2016-2017 ACFOLA Board Member and General Secretary, London, ON 2009-2015 Board Member, London Cross Cultural Learner Centre (LCCLC) London ON 1999-2001 Child Tutor, LUSO Community Services London, ON 1998-1998 EDUCATION & PROFESSIONAL DEVELOPMENT:

Administrative and Clerical Training Certificate 2016 Pathways, London ON

Sexual Violence and Human Trafficking Training for Spoken Languages Certificate, 2014 Across Languages,. London, ON

Bill 168: Preventing Workplace Violence 2012

Leads Employment Services, London, ON

Business – Human Resources Diploma 2012

Fanshawe College, London, ON

Certificate of Achievement, Interpreter Refresher Course 2010 Across Languages, London, ON

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