SONIA

MARTIN

@

h

a

SKILLS

adbuiu@r.postjobfree.com

312-***-****

Chicago, IL 60606

linkedin.com/in/sonia-martin-1

039a85

Scrum Master Certified

Collaborative

Relationship Management

Project Management

Program Management

Training

Agile Coach

Scrum Compliance

Change Management

Transformation

Leadership

Customer Success

Continuous Process Improvement

Salesforce

Troubleshooting

Atlassin Tools - Jira/Confluence

Release Management

Communication

Active Listener

Zoom/WebEx/Skype/Teams

SDLC

PlanView

CA Clarity

Transparency

SharePoint

JAVA & .NET Environments

Integration

Highly Organized

PMO/EPMO

SaaS

MS Project

MS Word

MS Excel

MS PowerPoint

Business Process

SeviceNow

Scrum of Scrums

PROFESSIONAL SUMMARY

•Talented Scrum Master and Customer Success Director, with over twelve (12) years of professional experience with Fortune 500 companies

• Action-oriented, relationship manager

• Exceptional leadership, teamwork and communication skills

WORK HISTORY

Northern Trust – Scrum Master/Agile Coach Consultant

Chicago, IL 07/2019 – 01/2020

•Create and lead training sessions to educate individuals on agile values, principles, and practices.

•Consultant and servant leader to organization and agile teams in digital transformation (multiple rollouts).

•Facilitate all scrum ceremonies.

Flosum - Remote Director, Implementation and Customer Success Consultant

San Francisco, CA 01/2019 – 06/2019

•Using Agile, define and execute the Customer Implementation and Success Process, owning the customer journey for each client onboarding for Salesforce Native Release Management Tool

•Develop and deploy Agile strategies (Kanban), action plans and training to improve the customer experience, increase customer retention and enable account growth

•Drive operational improvements which streamline processes, leverage automation and enable scale

Leukemia and Lymphoma Society - Campaign Ambassador Volunteer

Chicago, IL 06/2015 – Current

•Ambassador between local Leukemia and Lymphoma Society (LLS) chapter and Burlington as well as Walgreen's.

•Host launch parties at local Burlington and Walgreen's Stores.

•Speak at various events.

•Instill the importance of cancer research in aiding cancer patients and their families.

•Initiate fundraising events to assist in cancer research.

Northern Trust - Scrum Master/Agile Coach Consultant

Chicago, IL 06/2018 - 08/2018

•Working on Application (AppDev) to ingest Company Ratings info and parse out appropriate information per end user need.

•Proficiently organize and facilitate daily Scrum, Sprint Reviews, Retrospectives, Sprint Release Planning and Scheduling.

•Collaborate closely with Product Owner on backlog refinement to ensure product backlog relevance for software development projects.

•Effectively track team's progress, including burn down, velocity and release forecasting.

•Work with other Scrum Masters across projects in Scrum of Scrums.

•Lead Scrum adoption practices.

EDUCATION

2020

Omni3 Systems

Bloomington, IL

Studying for Certified SAFe Scrum

Master: Agile

2017

Scrum Master Accredited Certifica

tion - ID 193***********

University of Phoenix

Chicago, IL 2006

Bachelor of Science: Business / eBu

siness

Kraft Heinz - Senior Agile Project Manager Consultant

Chicago, IL 12/2017 - 04/2018

•Accountable for overall success of Latin American infrastructure and application development projects (MS Project).

•Conducted Agile Transformation Assessment.

•Coach and Engage Product Owner and Teams in various aspects of

•Scrum.

•Assure timely delivery of relevant information to the Stakeholder/Product Owner and Management Team.

•Foster transparency between On-shore/Off-shore teams.

OCC - Program Manager/Senior Agile Project Manager/Agile Coach Consultant

Chicago, IL 04/2017 - 10/2017

•Trained / coached multiple Scrum Teams in agile practices as a part of an Agile transformation: Product Backlog, and Scrum Ceremonies:

Daily Scrum Meeting, Sprint Planning Meeting, Sprint Review/Demo,

Sprint Retrospective.

•Coach teams on use of Atlassian tools (JIRA and Confluence) to do Sprint planning and execution.

•The combined teams worked on projects related to regulatory findings - inflight projects tracked via MS Project.

•Guided multiple Application Development Scrum Teams on the related schedules, deliverables, releases and intersection points or dependencies using 2-week sprints.

• Evolved Scrum teams to ensure estimations matched velocity.

• Lead Scrum adoption practices.

Discover Financial - Scrum Master/Sr. PM AML Consultant

Chicago, IL 04/2016 - 11/2016

•• Work directly with Enterprise Project Management Office (EPMO), in

•a strong matrix, Agile/waterfall environment, to ensure all impacted

Business streams are identified (projects were either Agile (Jira) or

Waterfall (MS Project) depending on assessment).

•Collaborate with the Stakeholder(s) and Business Teams, including C-level through analysts to implement SaaS.

•• Execute program governance within On-shore/Off-shore teams.

•Own full project application development lifecycle for complex, large-scale projects with a focus on quality, scope, and cost.

•• Responsible for Vendor Relationship Management.

VW Credit, Inc - Project Manager Consultant

Chicago, IL 08/2015 - 01/2016

•Lead large, highly complex, enterprise-wide, global initiative using MS Project.

•Own data in non-production environments and act as gate keeper in a Waterfall environment.

•Act as subject matter expert and educate all stakeholders (C-level through analysts), and implement best practices related to

enterprise project.

Advise and provide best practice in the understanding and usage of test data.

JPMorgan Chase

Chicago

CME Group – Quality Manager / Project Manager MMMManager

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Chicago, IL 12/2002 - 08/2007

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Identify test data, scenarios and cases required for application

testing.

Discover, analyze and understand underlying data model of a given

software application.

Test data maintenance functions.

Maintain close relationship with cross-functional team including

business analysis, engineering, and development and database

teams.

- Assistant VP - Project Manager

, IL 04/2008 - 10/2013

Application Development and Infrastructure (started as Consultant in

QA Leadership).

Responsible for managing and monitoring day-to-day operational

aspects of large-scale, highly complex projects, including scope,

resources, deadlines, and risk for application and infrastructure

projects in a waterfall environment (environment: Oracle/.Net

/Java/TFS).

Build strong working relationships with cross-functional project

team, stakeholders and C-level management.

Implement Project Management best practices in accordance with

Chase's Project Development Framework.

Coordinate and train resources on project procedures in a Matrix

environment.

Oversee defect tracking, reporting and resolution process using

Quality Center to identify repeat issues and improve releases going

forward.

Monitor metrics for continuous improvement.

•Managed and mentored staff of 20 Quality Assurance members for the successful completion of Electronic Trading Engine projects.

•Establish and launch Quality Assurance department for Electronic Trading Engine application in a Rational Unified Process environment.

•Created and executed project plans / timelines and test plans for all projects.

•Provided senior management with project status, potential risks, defect status, and business consultation.

•Implemented framework for streamlined quality management by establishing standards and processes including quality checklists, test strategy, test plans, test scripts and traceability matrices for the iterative and RUP methodologies.

•Oversaw testing projects for manual, end to end, systems integration, regression, and user acceptance testing (UAT).

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