Professional leader with over 15 years of management experience; skilled in coaching and training middle management to C-level executives. A proven track record of providing client-focused solutions leveraging ILT and virtual platforms. Successful implementation of healthcare, financial services, insurance and retail training projects.
Training Manager/Product Owner
Change Healthcare November 2018 – present
Prioritize and assess work for a scrum team.
Collaborate with both the business units and development team to coordinate upcoming and current work for a scrum team.
Serve as the primary point of contact for the scrum team for product questions and directions and the primary point of contact when business units need to schedule work with the scrum team.
Partner in leading daily scrum team calls.
Prioritize work with grooming sessions to scope and size projects.
Conduct sprint-planning sessions.
Sales Education and Training Specialist
Change Healthcare September 2015 – November 1018
Coordinated and facilitated ILT and virtual Salesforce training.
Designed and developed training utilizing Captivate.
Developed and maintained sales content.
Cultivated relationships with key stakeholders and SME’s to leverage training opportunities.
Supported business unit end users and management for Salesforce adoption.
Planned and executed new hire orientation and training program curriculum.
Provided 1on 1 coaching to improve sales methodology consistency.
Learning and Development Manager
Dryzdale Business Consulting Services, Inc. March 2015 – June 2015
Facilitated instructor led and virtual training for proprietary Retail Management System software.
Trained sales leads and regional management team on new store, inventory and merchandising process for Sprint at RadioShack.
Utilized MS SharePoint for document sharing and collaboration.
Monitored program for effectiveness and improvement opportunity.
Christopher Williams Page 2
PNC Mortgage October 2014 – December 2014
Facilitated instructor led soft skills and customer service training for loan officers, support staff, regional and market managers.
Trained participants in the use of proprietary BI software.
Leveraged Captivate and SnagIt to design content and format of program and delivery.
Monitored and ensured program effectiveness.
Access Insurance Company January 2014 - October 2014
Supervised a team of claims reps and provided coaching and developmental opportunities.
Developed training material utilizing Captivate for claims intake technology.
Facilitated instructor led and virtual training for insurance CRM technology.
Facilitated ILT for claims process improvement training for mid to C-level executive.
Served as liaison to cultivate relationship with claims and claims intake to build cohesive relationship.
Morgan Stanley Smith Barney March 2011 – January 2013
Conducted ILT and virtual-led training to salesforce.com users and sales automation.
Identified project roles, responsibilities and gaps in project and curriculum content.
Trained corporate trainers on use of SharePoint collaboration tool.
Facilitated training and implementation of Siebel CRM contact management tool to provide transactional, analytical, and engagement features to manage all customer-facing operations.
Performed needs analysis and develop training curriculum for training program.
Developed marketing infrastructure. Trained CEO’s, sales managers and sales producers to improve sales process and production.
Consulted with clients, develop business solutions and communicate them through design documents, written proposals, business case input, and presentations focused on building a profitable sales pipeline.
Researched, analyzed and monitored technological, trend and demographic factors; gather competitive intelligence and “voice of the customer” feedback to offset effects of competitive movement.
B.A. in Administrative Management University of Cincinnati 1993
SAFe Agile Certified
Mastery Level Salesforce