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Customer Service Representative

New City, NY
February 18, 2020

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** ******* *** *******, ** *****

Phone: 845-***-**** Email:

Professional Summary

I’m currently seeking an IT position with a growing company that would allow me to utilize my skills and knowledge for the betterment of the company. I also be will graduate from Rockland Community College with honors in May with an Associate’s degree in Cyber-Security.

Personal Skills


Trade School: Canado-Technique (Haiti) Associate Degree in Computer and Network Systems Technology July 2011. Technical Skills: Computer Networking, Programming (Java, C Sharp, Visual Basic & C), Pc Maintenance, Database (SQL & Access), Microsoft Office, MS Windows Server 2000, HTML

Rockland Community College Associates of Arts in Cyber Security, GPA: 3.6 January 2018 to December 2019

Core qualifications: Cisco (CCNA), PC Maintenance, Operating System Windows XP, 7 & 10, Windows Server, Network Security, Wireless Networking, Python and Linux.

Hard Skills: Graphic Design, Html, Network troubleshooting, Basic Accounting, Hardware troubleshooting, Repair and Maintenance, Computer programming and Learning Ethical Hacking

Work Experience

Lowe’s Home Improvement January 2018 To Current

Customer Service Associate

Greet and assist customers with their orders and communicate positively in a friendly manner

Advise customers with the selection and purchase of products on the sales floor

Maintain knowledge of current sales, promotions, policies, exchanges and security practice

Replenish products and supplies to ensure in stock conditions at all times.

Take action to resolve problems quickly and alert management for help when problems arise

Provide general information of products and services offered and process sales

Advertise rewards card program to customers and Inventory control

TD Bank July 2015 to January 2018

Customer Service Representative

Answered incoming customer calls regarding existing accounts and billing issues

Promptly responded to general inquiries from customers via telephone and e-mail

Updated customers information, initiated payments, filed out dispute and ID theft forms

Followed communication procedures, guidelines and policies

Provided solutions for complaints in timely manner

Proven experience providing customer support in busy call center environments

Followed up to ensure resolution and assist customers with online accounts

Trained, coached and supervised new employees to maintain customer satisfaction

Maintained a reputation for building relationships with returning and first-time customers

NATCOM October 2012 to March 2015

Help Desk Support Specialist

Setting up computer workstations, including peripheral devices & end-user accounts

Troubleshooting to diagnose and resolve computer problems

ensuring security and privacy of networks and computers

maintaining records of repairs, fixes, and maintenance

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams


Well-Developed Interpersonal Skills

Ability to communicate effectively and in writing

Excellent customer service skills

Energetic and positive work attitude

Bilingual French/Creole Customer Service Rep

Familiarity with Virtualization Concepts

Strong Windows Troubleshooting Skills

Familiarity with Microsoft Active Directory & Group Policy

Strong multitasking skills and fast learning ability

Understanding of Networking concepts including TCP/IP, DHCP and DNS

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