HARMEET SINGH SODHI

***** ***** ***** 206-***-****

Moreno Valley, CA 92555 adbugz@r.postjobfree.com

TECHNICAL CERTIFICATIONS

P G Diploma in Computer Hardware and Technical from I.I.H.T (New Delhi).

Cisco CCNA Certification – 607 Exam (Cisco Certified Networking Associate)

Check Point Management-NG with Application Intelligence from Check Point Software Technologies Ltd. (Delhi)

Advanced Level Certification on LAN - NOVELL Ver. 2.2 and 3.11 from I.I.H.T (New Delhi).

Advanced Diploma in MS-Windows and MS-Office from Softech Computers Delhi Ltd.

Secretarial Course in MS-Office & Internet from Gandhi Institute of Computer Education & Information Technology (Delhi).

Advanced Level Specialization Course in Internet from Softech Computers Delhi Ltd.

Specialization Course in Windows-NT (4.0) from Softech Computers Delhi Ltd.

Specialization training in Lotus Notes ver. 4.6, R 5.0 and ver. 6.5.5 from IBM Global Services Ltd. (Delhi)

Specialization training in MS-Exchange 2000 and MS-Windows 2000 from Microsoft. (Delhi) TECHNICAL SKILLS

Infrastructure management -VPN & internet connectivity, Servers hardware machines (IBM/Dell/ HP), Server software applications, Desktop/laptop, Wi-Fi & LAN, Network cabling, Firewalls security, CCTV, Video Conferencing, Biometric

/Access control machines, backup & disaster recovery solutions.

New offices - Build new branch offices and expansions to existing office, in terms of IT readiness.

Customer Support - Work closely with end-users to understand their business needs and how to fulfill them.

Servers Application/Services- Server Administration including of Active Directory, Group Policy, Storage /backup, Email services, Blackberry, ERP, SQL, Web Site, QuickBooks, Firewall, Anti-Virus, FTP/ File servers and Print servers.

Helpdesk management– Online ticketing system/call log reports, escalations, inventory management with MIS reports.

Vendor management- Handled budgets, service contracts, IT procurements with good negotiation skills & budget monitoring.

Asset & capacity management- Hardware inventory, software licensing as per compliance policies and domain registration.

Networking- Cabling, Wi-Fi/ LAN/ WAN management using networking concepts DNS, TCP/IP, DHCP, OSI model.

E-mails management- Lotus Notes Domino, Exchange, Office 365, Enguard andother OWA based email solutions.

Anti-Virus- Symantec, Sophos, Norton, MacAfee, Trend Micro for Gateway level, server and end user machines security.

Backup & Storage Solutions- Symantec VERITAS & Carbonite backup scheduling, testing and restoration of critical data.

Surveillance & Security System – CCTV with video recording, Access Control/Bio Metric units with real time attendance for multiple locations, Firewall software/ UTM (Sophos & Checkpoint) for data security and VPN remote connectivity.

Team & Resource Management– Understand priority, work delegation, time lines & communication within and outside team.

Technical Support- Hardware /software installation, technical support in person/ remotely for desktops, laptops and servers.

IT Procedures & Policies following the best market practice and compliances.

Software Implementation - Hands-on experience of coordination between internal developers and vendor to prepared UAT environment, verified test results of modules, taken feedbacks from key users and shared with development team. Verified changes and taken sign off from respective HODs.

ERP experience of implementation & enhancement (SAP, MS Navision & Home grown ERP)

SAS (Sales accounting system) & POS (Point of Sales) - Implemented and enhanced based on real estate requirement.

Websites–Developed new and enhanced old websites with the help of development team.

Feedback Forms–Developed & implemented on a live website for customers direct feedback to the management.

CRM for Real Estate – Implemented in-house developed CRM module for sales tracking and customer Grievances. PROFESSIONAL EXPERIENCE

PCM & Pacific Hospice Group (San Bernardino, CA-USA) 02/2019 to 12/2019

(Worked as IT Technician and provide solutions to group of companies) Handled overall IT department including Windows Server, Firewall, Backup, Antivirus, print server, EMR software, Wi-Fi /LAN/ WAN networking, Emails, user technical issues and vendor management, maintaining quality as per the Company guidelines.

Work closely with end-users to understand their business needs and how to fulfill them.

Establish and manage relationships with vendors, partners and service providers to execute infrastructure related projects.

Configure, deploy and maintain server infrastructure with enterprise backup systems for servers/end user (hardware/software)

Active Directory design and configuration: Group Policy Objects, Security Groups, Domain Controllers, Domain Trusts, etc.

Install, configure and upgrade: When escalation necessary, assist in troubleshooting complex end-user issues with Microsoft Windows OS, Microsoft Office Suite, other business applications, network printing, access rights etc. Additional responsibilities as Office Manager:

Supervision for HR dept and doing Payroll through ADP application for the group.

Supervision of Purchase, Administration including property management for office and other rental properties.

Accounts - Responsible for writing checks through QuickBooks for all invoices/payable.

Clinical- EMR software training to Nurse Practitioner/MA/RN and coordinate with vendors regarding software issues.

Sleep labs- Resolving issues on daily basis, purchasing equipments after doing research regarding features and quality.

Supervising of hospice billing, aging reports, accounts statements & collections from insurance companies. Amazon Fulfillment Center (Moreno Valley, CA-USA) 08/2018 to 05/2019

(Worked as IT Support Technician – Information Technology Dept. – ONT6) Worked as IT Technician and handled IT software, hardware related issues, providing solutions to ONT6-Fulfilment Center & maintaining quality as per Company guidelines.

Fulfillment Center – Kent, WA (USA) 08/2017 to 07/2018 Freelancer - Project Manager, WA (USA) 09/2016 to 09/2017 Worked as freelancer and done IT projects for small business organizations, was accountable for projects implementations. The key roles and responsibilities are mentioned below:

Activity and resource planning.

Time management- defines & sequence task, estimate of activities duration, develop and maintain a schedule.

Cost estimating and developing the budget including vendor management.

Analyzing/managing project risk, monitoring progress, ensuring customer satisfaction.

Managing reports/feedback and necessary documentation. Geospatial Media & Communications Pvt. Ltd. (INDIA) 02/2014 to 02/2015

(Worked as Director Information Management & System) Geospatial Media and Communications is an internationally recognized media and publication company doing high level international conferences that has been working exclusively towards promotion and advancement of geospatial technologies in different walks of life worldwide, across multiple geographic locations around the world, including - India, The Netherlands, South Africa, Kuala Lumpur, Brazil and the USA.

Advance India Projects Ltd. (INDIA) 11/2010 to 11/2013

(Worked as AGM - IT & Communications)

New Delhi based Real Estate Company (Group of companies) having Joint Venture with Ambuja Cement for residential townships and Capitol Land- Singaporean organization deals in commercial Malls, I was heading Information Technology and Communication Dept. for India.

CSAV Group Agencies-India Pvt. Ltd. (INDIA) 10/2006 to 11/2010

(Worked as HOD, Senior Manager-IT & Communications) South American based multinational shipping organization where I was responsible for Information Technology and Communications dept. for all branches and port office in India.

Perfetti Van Melle India Pvt. Ltd. (INDIA) 08/2003 to 06/2006

(Italian Confectionery Company – worked as an IT Officer) An Italian Confectionery MNC where I was accountable for technical support to minimized downtime for Corporate Office, 2 Factory, 4 Branches & 33 CFAs /locations.

M S Compserve (on behalf of IBM Global Services ltd.) (INDIA) 01/2000 to 07/2003

(Company deals in Sales and Maintenance of Computers) Worked as Escalation engineer and deputed as Project Manager at F.M site PERFETTI VAN MELLE INDIA PVT. LTD on behalf of IBM Global Services. Was providing technical support/maintenance in minimum downtime to Corporate Office, Factory, 4 Branches and 33 Locations/CFA. Handled second level escalation calls, related to hardware/software installations, troubleshooting, Networking Supports, Server Calls.

Plus Point Computers (INDIA) 07/1996 to 01/2000

(Company deals in Sales, AMC, Maintenance, Internet, Networking, and Software & office automation Services) Worked as IT Field Engineer and provided solutions to Corporate and Government sector. EDUCATIONAL QUALIFICATION:

Graduated from Osmania University (Hyderabad) in B.Com (P)

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