Tonda M. Bailey

Knoxville, TN

Cell: 865-***-****

adbug3@r.postjobfree.com

Professional Summary

Accounting professional with over twenty years of experience in various aspects of accounting, including but not limited to; accounts payable, accounts receivable, cash management, general ledger, invoicing, employee expense reporting, payroll, G/L and bank reconciliations, and month end reporting. My expertise includes residential and commercial property management with ARM designation, and hospitality accounting. Strong administrative experience with excellent verbal and written communication skills; impeccable customer service; ability to multi-task with high attention to detail, accuracy, and organization.

Software Experience

Skillful with Microsoft Word; Excel, Outlook, SharePoint and OneDrive. Proficient with numerous SAP and ERP Software packages including Sage Intacct, Mas200, and Peachtree; PeopleSoft, Oracle, Great Plains, Deltek, and IMS. Proficient with Yardi, AMSI, and OneSite Property Management Software; Experienced with Micros Opera PMS Systems and MARSHA for Hotels; ADP Payroll Systems and ADP Workforce Now; Experienced with IBM AS400 Mainframe Systems.

Employment Experience

2019 Robert Half/Accountemps, Accounts Receivable-Finance Specialist, Ametek/AMT

Posted customer payments by recording cash, checks, wires, and credit card transactions. Entered, updated, and retrieved information for credit applications and made recommendations regarding customer’s credit worthiness. Demonstrated sound judgment within authority limits while holding and releasing sales orders. Maintained customer accounts as current as possible by contacting customers by phone and emails while maintaining customer goodwill. Reviewed Aging reports and analyzed account history to determine appropriate actions for handling customer problems and inquiries. Recorded pertinent collection activity and customer conversations in Oracle. Alerted business unit Controller of potential bad debts and credit risks or exposures. Prepared weekly and/or monthly A/R reports for management. Assisted with annual credit review project, reviewing approximately 890 customers, limiting credit exposure from over $98 million dollars to $22 million dollars. Collected upwards of $5 to $8 million dollars per month. Analyzed daily invoice and delivery reports for possible errors and made corrections.

2018 Staff Accountant, Appalachian Underwriters, Inc

Processed bank reconciliations; general ledger reconciliations, including reviewing general ledger accounts and making necessary adjusting journal entries and accrual entries; assisted accounts payable as needed; assisted with audits, taxes, 1099 filing, and special projects; assisted and processed month end for multiple companies, including financials, related financial analysis, and various reports and spreadsheets. Uploaded necessary documentation to SharePoint and OneDrive.

2016-2017 Business Office Manager, East Lake Capital Management for New Horizons Senior Living

Responsible for assisting the Executive Director of the communities in the day-to-day business operations, accounting functions, and administrative tasks. Processed all accounts payable, accounts receivable, deposits, and petty cash; collection of delinquent accounts and legal processes; coordinate and oversee all human resources and payroll functions; processed resident billing and mailed monthly statements; maintain adequate filing system; performed and maintained data changes within the computer system; met with residents as needed; assisted in organizational space planning; evaluated and monitored the business office operations according to company required policies and procedures, as well as federal and state; assisted other departments as needed; answered phones and assisted visitors; completed other tasks as assigned by the Executive Director.

2013-2015 Accounting Manager/Assistant Property Manager, The Enclave of Hardin Valley

Responsible for all aspects of accounts payable including researching, coding and data entry of all invoices, processing vendor payments and maintaining files, reconciliation of the utility invoices, setting up new vendors, maintaining vendor W-9’s and certificates of insurance; accounts receivable including but not limited to posting rental payments and processing bank deposits, resident billing, contacting and collecting delinquencies, handle all in-house and outside collections, work with legal counsel on evictions and follow through with court process; processed move-ins, move-outs, and resident renewals; refunded security deposits and/or charged residents for damages upon move-out; maintained capital expenditure logs; leased apartments, processed rental applications including credit, employment and rental verifications, prepared lease files; audited leasing files; administered resident fines as needed; prepared resident notices as needed; maintained vendor and equipment contract files; prepared and processed month end reporting and ensured balancing process; notified Property Manager of any changes to the Landlord Tenant Act; input maintenance requests and followed through with resident; assisted and coordinated resident functions; handled resident complaints and helped to maintain good resident relations within the community; assisted with rental calls and inquiries; performed special projects as requested by upper management and/or the owners.

2008-2013 Legacy Pointe Apartments, LLC

2011-2013 Property Manager

Responsible and accountable for overseeing all daily operations for the property. This included working in tandem with the owners, the leasing team, the maintenance staff, vendors, residents, prospects, the corporate accounting team and upper management to ensure maximum occupancy and to maintain and improve the property portfolio. Some of my essential duties were to prepare and maintain the property budget; direct all accounting functions and monitor property cash flow; direct and work with legal counsel on evictions and follow through with court process; manage property vendors, track maintenance issues and ensure repairs are completed in a timely manner; ensure preventative maintenance program is being followed and performed; conduct site inspections; manage capital projects and expenditures; conduct move-out inspections and process security deposit refunds or charges; handle in-house and outside collections; assist with leasing and processing applications; handle resident issues and follow up with any and all conflicts that arise; audit and maintain lease files; manage, train, and develop staff; maintain vendor records including certificates of insurance; maintain clubhouse and model inventory; direct and oversee marketing plan; direct and maintain website and all on-line advertising; plan and oversee resident functions; process bi-weekly payroll and maintain payroll and employee records; prepare weekly occupancy reports; prepare monthly financial reports to owners and upper management.

2008-2010 Bookkeeper/Assistant Property Manager

Responsible for accounts receivable, including but not limited to, processing rental payments, resident billing, reconciliation of the utility bills, collections & delinquencies, processed evictions, made daily bank deposits, set up lease charges, made adjustments to resident ledgers as necessary, etc.; accounts payable as instructed by the PM; month end close & reporting; managed & performed outreach marketing and special events; showed apartments and processed applications & paperwork for new residents; prepared, maintained and audited resident files; processed move-ins and move-outs; processed lease renewals; input maintenance requests; followed-up with prospective rental leads & applicants; handled resident complaints; processed payroll; assisted with outside advertising; helped to maintain good resident relations within the community; assisted and coordinated resident functions; managed new vendors, vendor W-9 and insurance files; maintained several spreadsheets & files for the property; performed special projects as requested by the PM, RPM and the owners.

2004-2008 Accounting Manager, Wallace & Wallace, Property Management

Processed all accounts payable; accounts receivable, including posting rental payments, owner payments, vendor refunds, resident billing, etc.; general ledger maintenance and journal entries; bank and trust reconciliations; month end close and reporting; monthly distribution of owner proceeds and financial reports for approximately 200 properties and 160 owners; processed loan, mortgage, tax and HOA payments for the owners; assisted the Controller with the 1099 tax reporting; processed evictions and handled legal or collection problems with tenants; assisted the Property Director with various tasks; assisted with the move-in of new tenants including processing rental applications, running credit reports, employment verifications, and rental references, preparation of leases and other documents; processed leasing & administrative fees to the department; assisted with lease renewals when needed; maintained several spreadsheets for the department and upper management; processed various letters to the owners and tenants; assisted with rental calls and management inquiries; provided back-up support to the Maintenance Coordinator; completed special projects as assigned.

2002-2004 Accounting Clerk, Temporary Assignments

Job duties included, but were not limited to, accounts payable, accounts receivable, payroll, contracts administration, data entry, reconciliations, month end reporting, and various administrative tasks.

1999-2002 Marriott’s Ocean Pointe Resort @ Palm Beach Shores

2001-2002 Accounting Supervisor

Responsible for overseeing, assisting, training and auditing the accounting staff with the daily operating procedures including, but not limited to, accounts payable, accounts receivable, general cashier, marketing accounting, posting of credit cards and daily resort revenue; responsible for period end reporting including journal entries, research, various spreadsheets tracking sales and marketing costs, food and beverage inventory and sales, utility costs, etc.; reconciliation of approximately 20 asset & liability accounts; the reconciliation and payment of state liquor and beer taxes; the reconciliation of the resort Pizza Hut royalty fees; reconciled special vendor accounts, Marriott Rewards certificates, Marriott Tour Points program, Marriott checks and voucher stays; handled guests and owner issues, credit card chargeback’s and inquiries; audited all employee expense reports; assisted the Director of Finance and the Assistant Controller with special projects as assigned.

1999-2001 Accounting Coordinator

Responsible for all aspects of accounts payable including the input of invoices, reconciliation of various vendor accounts, vendor set-up and maintenance, check requests, inquiries and filing; posting of all credit cards and credit card chargebacks, research and reconciliation; posting of daily resort revenue with accompanying journal entry and research; various period end spreadsheets and reports; the reconciliation, data entry and A/P entry for the various marketing programs; audited expense reports for all departments; assisted Food and Beverage with inventory, A/P spreadsheets, and various other tasks; assisted with the Resort Cashier audits; assisted the Controller with special projects as assigned.

1997-1999 Marriott Vacation Club, International (Corporate Office)

Senior Accounting Coordinator, Financial Accounting and Reporting, Cash Management

Responsible for the master balancing process for all the MVCI resorts which included ensuring all funds received for the COA’s and Marriott Corporate were applied to the proper sites and captured the correct accounts; prepared approximately 42 ACH wire transfers daily to various trusts and investors on strict deadlines, disbursement of over $300 Million annually; prepared monthly reports for approximately 42 Condo Owner Associations in addition to reports for various lenders and trust holders; reconciliation of 4 bank accounts and 20 asset and liability accounts; provided accounting and administrative support to the Treasury department and completed special projects when necessary.

Education, Professional & Vocational Training

1992-1994 UCF-The Peabody Hotel, Hospitality Management Certification

1997-1999 Polk Community College, Lakeland Business College, Accounting and Computer Software Coursework

2012 Institute of Real Estate Management, ARM Certification

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