Business professional with *3 years’ experience in the home improvement industry. Effective leader regarding the management, motivation, and training of people. Strong background in operations, inventory management, procurement, project methodology, training and expense control. Sense of urgency, team player, ability to analyze, improve and control operational processes. Persistent at executing sustainable change through quality control, metrics and learning experiences utilizing different training approaches to meet the specific need.
Experience and Accomplishments
April 2014 – May 2019 Director Sales & Service Consumer Lighting – Home Depot Account / Cree Lighting / Durham, NC
Ranked #19 on The World’s 50 Most Innovative Companies of 2015 among other leading brands such as Apple, Google, Tesla, and Alibaba. Ranked #1 on Fast Company’s The World’s Top 10 Most Innovative Companies of 2015 in Energy.
Positively impacted sales on a quarterly basis.
Enhanced product knowledge and awareness of Cree product through training events.
Increased PRO sales. Communicating and training PRO Desks associates working with Divisional, Regional and District Professional Sales Managers expanding the product offering beyond bulbs to include Cree Lighting Fixtures to professional contractors / customers.
Developed and managed a Sales and Service team to represent Cree calling on Home Depot
oWorked with IT department in creating Division, Region, District and Store level POS reporting for Regional Sales Managers (RSM) to utilize in the field with management and to determine areas needing most attention.
November 2004 – April 2014 National Sales & Service Manager / Lutron Electronics / Coopersburg, PA
Lutron is the leader in the lighting control industry and offers a wide selection of energy saving dimmers and lighting control solutions. ... Saves energy with unparalleled total home control
Positively impacted sales on a quarterly basis.
Increased product knowledge and awareness of Lutron product through training events.
Developed and managed a Sales and Service team to represent Lutron Electronics calling on Home Depot and Lowes.
oHired, trained and managed a team of 6 RSMs (Regional Sales Managers)
oWorked with IT department in creating Division, Region, District and Store level POS reporting for RSMs to utilize in the field with management and to determine areas needing most attention.
April 2002 – November 2004 Executive Director, Home Improvement / MarketSource Corporation / Alpharetta, GA
MarketSource is the leading provider of sales force resources, solutions, and services to the Fortune 500 providing partners the ability to capitalize on market opportunities despite limited internal resources, by incorporating sales outsourcing into their go-to-market strategy. Services included sales programs ranging from sales support to integrated sales management and consultation.
Objective: Develop a home improvement (HI) division within MarketSource.
oProvided credibility in HI and educated executives, Business Development, Client Services, Human Resources and Marketing teams of the intricacies of home improvement.
oAssisted in developing programs to best deliver MarketSource’s value proposition and how to incorporate an integrated sales and service model into HI.
oEstablished initial meetings with HI industry leaders and their key personnel such as Masco, Scotts, Toro, Honeywell, Emerson, Closetmaid, Honda, GE Appliances, Maytag, and Whirlpool providing MarketSource executives and Business Development group the opportunity to present the Sales and Service model
Built a HI division that is stable, profitable and contributing $7 million + in company revenue.
Instrumental in the design and implementation of programs with Black & Decker, Lutron, John Deere, Dow Chemical and The Home Depot.
January 1998 – February 2002 / Director, Store Operations / The Home Depot, Inc Atlanta, GA
Reported to the Executive Vice President of Operations – directed all activities related to the requirements, documentation, training and implementation of procedural, system changes or enhancements that affected any of the 1400 stores, domestic and international. Additional responsibilities included the partnership with executive staffs and training centers in each of the 10 divisions of the company on any releases of enhancements to ensure the understanding of the metrics in place to manage the changes as well as maintain the improvement.
Lead operations role in the design and implementation of the SPI project (Service Productivity Improvement). The largest project to date the company has undertaken, moving tasks from sales hours to off hours (night shifts). Eliminating congestion, creating a more safe and pleasant shopping environment and allowing the associates to focus on the customer.
Developed an operational department of project managers and QA analysts that managed projects impacting the field and production support in five business areas, People Systems, Front End (POS & Credit), Inventory Management, Customer Service applications and Design Systems. Selected staff, developed and implemented training programs, and established structure through the design of a Project Implementation methodology.
Managed an annual expense budget of $3 million for the department, achieving cost reductions of 4% per year for four years.
Responsible for implementing computer assisted ordering for 80% of the merchandise ordered.
Provided 180+ District managers on-line access to corporate data for their stores assisting them in managing sales, payroll, inventory, cashier productivity, item movement to their laptops giving them real time information and virtually a paperless environment.
Participated in the selection of technology, business application, training and roll-out
July 1991 - January 1998 / Manager, Store Operations / The Home Depot, Inc Atlanta, GA
Developed and implemented a standard inventory replenishment system, utilizing wireless technologies, to enhance the in stock position and inventory velocity.
Project Manager of Supply Chain project, Transit Facility. Within a region 100+ stores order merchandise on the same review cycle, consolidating order placement to vendors, shipping full truckloads to stores, capitalizing on freight cost and product flow.
Managed the development and implementation of the company’s receiving system and processes
Organized and managed the education and training of the 40 store, Canadian acquisition, ‘Aikenhead Home Improvement Center’. This entailed creating a training plan to educate 10,000 associates from the President to the store associates concerning store operating procedures and systems
January 1990 – July 1991 / Remodel Project Manager / Atlanta, GA
Managed the night crews of the expansion / remodels of the four original Home Depot stores
January 1987 – November 1990 / Area Manager / The Home Depot, Inc. / Los Angeles, CA
Opened West Coast Store Support Center
Hired and trained store management for the initial entrance into the West Coast market, Los Angeles, San Diego, San Francisco
Store Manager – San Bernadino store
April 1985 – January 1987 / Regional Transition/Training Manager / The Home Depot, Inc. / Dallas, TX
Lead store manager in charge of education and training of store management of the 11 store acquisition, ‘Bowater Home Improvement Center’ that had stores located in Dallas, Houston and New Orleans. This entailed creating a training plan to educate 2800 associates including Department, Assistant and Store Managers concerning store operating procedures and systems. Stores remained opened and maintained a positive sales trend while undergoing major remodels in each store, hiring additional associates and building balanced inventory levels.
October 1983 – April 1985 – Store Manager / The Home Depot, Inc. / Orlando, FL
Altamonte Springs, FL
July 1979 – October 1983 – Assistant Manager / The Home Depot, Inc. / Atlanta, GA
Worked in the first four stores the company opened in Atlanta, GA
- Marietta – Buford – Decatur - Jonesboro
June 1976 –July 1979 / Sales Associate – Store Manager / Handy City / Atlanta, GA
Part time while attending Jacksonville State University, Anniston, AL
Full time after injury ended baseball scholarship
Assistant Manager in Sandy Springs, GA
Store Manager in Smyrna, GA
Activities / Interests
Church – Deacon, choir and Sunday School teacher
Family – Married 41 years to Tracey
oSon – Matthew – married, wife Jessica, sons – Keegan (8) and Kayson (6)
oDaughter – Jessica – married, husband Jeremy, daughter – Macklyn (2)
Coaching and playing softball and basketball
Enjoy residential remodeling and wood working