Hands on IT Leader, Strategist and Visionary with passion for supporting mission critical systems, transforming business operations and introducing next generation IT solutions. Keen ability to optimize and streamline business operations. Known for executive collaboration and motivational leadership. Digital Transformation: Partner across IT and business units to identify opportunities for digital transformation. Create, re- create, and manage enterprise infrastructure, data, hardware, and applications; leverage emerging technologies. IT Cultural Shift: Take ownership of IT teams, define strategic directions, develop missions, standardize processes, and mentor and coach individuals to achieve high team morale and retention with outstanding customer service. CORE QUALIFICATIONS
§ Executive & Stakeholder Engagement § Vision, Strategy, Design and Execution § Compliance & Cyber Security
§ Program / Project Leadership § IT Roadmaps / Vendor Management § Cloud Integration & Virtualization
§ Budget Planning & Management § Team Building, Leadership & Training § Systems & Operations Transformation PROFESSIONAL EXPERIENCE AND SKILLS
Executive Engagement / IT Vision, Strategy & Advocacy: Established long-term IT vision for organization, developed technology roadmaps, created enterprise standards, initiated/prioritized/led upgrade projects. Developed rapport with C- level leadership and evangelized strategic technology initiatives.
YARDI Financial Property Management System: To meet government regulations, led 2-year conversion to YARDI financial property management system from UNIX text-based BJM Accounting and Property Management system to Windows SQL Server. Partnered with department stakeholders to identify/reshape workflows. Scrubbed data, conducted training, and developed financial reports per Accounting and Financial Service requirements.
Technology Leadership: Oversaw support, conversions, and upgrades for all corporate and mobile applications, workstations, physical network, all phone communications, and interconnectivity of 180-location WAN. Led 10 IT employees to support 500 desktops and 600 mobile devices and related apps for 1100 employees in 90 company offices and remote locations across 180 buildings. Supervised development and implementation of effective IT governance, risk, and compliance strategies. Developed/managed technology operations and assisted with capital budgets of $50M. Reported directly to CEO.
Business Continuity and Disaster Recovery – Coordinated the development and redevelopment of business continuity and disaster recovery plans based on lessons learned from direct experiences with disasters such as the blackout of the Northeast, and aftermaths of Hurricanes Irene and Sandy. De facto corporate point person for emergency events including coordinating physical building patrols during the blackouts and additional tasks outside of the standard Information Technology scope.
Cyber Security: Initiated/led multiple cyber security initiatives, including deployment/upgrades of firewalls, RADIUS servers, Wireless LAN security, physical security systems (cameras), and building access systems. Established and monitored network security procedures and frameworks.
Contract Management / Vendor Negotiations: Managed vendor relationships, evaluated and selected new solutions and vendors, and negotiated/enforced contracts.
Team Growth & Retention: Grew team from 3 to 10 over time. Established open door policy and culture of customer service; encouraged continuous technical training. In competitive market, achieved annual IT turnover <5%. Average team member tenure of 8 years.
Network / Phone Uptimes: On a monthly basis, raised uptime rates for local networks and desktops from 75% to more than 99% and for phones, mobile and landline, from 65% to 99%. CARLYLE BURKE 347-***-**** email@example.com Page Two
Electronic Document Management: Identified/implemented electronic document management system, converting paper documents and invoices to digital formats driving dramatic improvement in workflows among/between 80+ offices.
Virtual Desktops / System Uptime: Negotiated with vendors and introduced Virtual Desktops across 80+ locations centralizing support, achieving high uptimes, eliminating most IT support travel time, and greatly increasing end user productivity.
Corporate Office 365 Cloud Initiative / Disaster Recovery Management: Transitioned MS Exchange Server and all locations to Office 365. Negotiated with Microsoft to eliminate MS Exchange licensing charges and delivered Disaster Recovery redundancy at lower costs than previous colocation plan.
Company-wide VoIP Service: Replaced individual location phone systems with VoIP system improving service, meeting disaster recovery goals, and reducing maintenance costs by $50K annually.
Operations Improvement / Internet Redundancy: Negotiated secondary lines of communications with vendors for all locations improving connectivity from 80% on any given day to 99.5%, significantly increasing operational productivity.
Corporate HQ Relocation: In support of corporate HQ move, scoped out IT plan, including telecommunications, wiring and electrical needs, data center setup, security camera plan, and key access system. Set up procedures for "Day 2" issues and affected seamless move.
SABBATICAL & FAMILY LEAVE Union, NJ September 2017 - Present Took sabbatical and family leave after more than 24 years with same company. PHIPPS HOUSES New York, NY
REAL ESTATE COMPANY DEVELOPING AND MAINTAINING HOUSING IN NEW YORK CITY FOR LOWER INCOME FAMILIES. VICE PRESIDENT, INFORMATION TECHNOLOGY (JANUARY 2006 – SEPTEMBER 2017) ASSISTANT VICE PRESIDENT, DIRECTOR OF INFORMATION TECHNOLOGY (JANUARY 2002 TO JANUARY 2006) DIRECTOR OF INFORMATION TECHNOLOGY (SEPTEMBER 1998 TO JANUARY 2002) INFORMATION TECHNOLOGY ENGINEER AND SUPPORT TECHNICIAN (JULY 1993 TO SEPTEMBER 1998) GENERAL INSTRUMENT HICKSVILLE, NY
AMERICAN ELECTRONICS MANUFACTURR SPECIALIZING IN SEMICONDUCTORS AND CABLE TELEVISION EQUIPMENT GLOBAL HELP DESK AND NETWORK SUPPORT TECHNICIAN (JUNE 1992 – JULY 1993) EDUCATION AND TRAINING
Bachelor of Business Administration, Computer Information Systems, Baruch College, Zicklin School of Business, New York, NY
CISSP Training, completed, certification pending Yardi Voyager Administration VMware Vsphere 6.5 Citrix XenDesktop
Enabling and Managing Office 365 Windows Server 2008