FRANCIS AJONU

EMAIL: adbud8@r.postjobfree.com 024*******

OPERATI0NS MANAGER

7+ Years’ Microfinance Operations, Experience administrative support, and HR that thrives in a demanding, fast-paced environment. Participative management professional; results focused, entrepreneurial and practical. Progressive leadership experiences, have created a passion for surpassing financial and service objectives via a combination of world class service delivery, lean operating methods, renewed marketing directions, and incentive driven rewards for team achievement. Derive genuine pleasure from transforming high-potential staff into outstanding leaders demonstrating the creativity critical to financial and operational success.

Core professional competences includes:

Office Management.

Sales, Product, Market Analysis.

Project Planning & Development.

Risk Management & Inventory Control.

Invoice Processing and Billing.

Facility Management.

Customer Relations.

Team Building & Staff Retention.

Excel Expert.

PROFESSIONAL EXPERIENCE

OPERATIONS MANAGER, SIEBIFA CAPITAL – ACCRA, GREATER ACCRA REGION (2016-TILL DATE)

Developed and operated a Microfinance Business. Composed detailed business plan and secured financing from private investors. Negotiated a 5 year lease, construction, and physical development in less than 90 days. Driven by the desire to succeed, took Siebifa Susu Capital from concept to creation under one year. Held full planning, operating, marketing, advertising, HR, and P&L responsibility.

Key Achievements:

Grew business from zero to $30,000 in annual revenue within 4 years.

Recruited to plan and direct the opening of two additional branches within one year. Managed all pre-opening activities (e.g. selection of office location, purchasing, operations, staff recruitment, and training) and aggressive marketing efforts, general supervision and all customer service functions.

Held full P&L and operating responsibility for 3 locations with 25+ employees.

Designed budgeting, expense control and month-end as well as year-end reporting.

OPERATIONS MANAGER, LATTERHOUSE MICROFINANCE ltd. ACCRA (2014-2015)

Led all aspects of operations, including, the development of people, sales, and profits for assigned area comprised of 2 branches, 20+ employees and $10,000 in annual revenue. Initiated and managed events planning, logistics supply and labor cost to meet annual operating budgets. Performed monthly financial analysis to evaluate position and to clearly communicate expectations and actions to maximize financial performance of the microfinance company.

Key Achievements:

Coordinated branch office location, contract negotiation, and staff developing efforts for the opening of an additional branch of the company in Ho.

Co-authored and distributed company’s first ever policy and procedures handbook.

Exceeded aggressive sales goals and revenue target for the three consecutive years.

Generated the highest monthly sales totals ($45000) in company history in two branches

Hired, trained and mentored two staffs who were promoted to area supervisors.

TREASURER, PCG-HOPE CONGREGATION, FAN MILK LASTOP (2015 TILL DATE)

Detail-oriented Treasurer experienced in providing motivational leadership and analytical expertise. Strategic thinker with comprehensive understanding of investment, operational, regulatory, taxation, and financial reporting areas. Passionate about optimizing processing to drive overall investments.

Key achievements

Performed outgoing risk assessments and led process optimizations

Outline and communicate departmental strategy

Drive technological changes to facilitate operational improvements

Identify and development innovative strategies for payment handling and other functions

Managed all filling requirements.

Coordinated debt payment and due diligence actions.

Created board committee presentation

Helped developed strategies for capital and risk management

OFFICE MANAGER, VANGUARD LIFE ASSURANCE COMPANY, ACCRA (2011-2013)

Responsible for the daily operations of a fast-paced cooperate office. Corresponded to incoming communication, including phone calls, creating client letters and agreements and incoming and outgoing mail on a daily basis. Performed a host of duties including the management of suppliers, facilities coordination, time sheet management, and processing invoices, ensuring billing accuracy.

Key achievement

Provided valuable support to the office, researching relevant information and presenting results in a coherent and concise manner.

Prepared and delivered presentations that led to winning of cooperate insurance contracts over other competitors.

Utilized communication and administration skills to sustain positive relations with vendors.

EARLY CAREER EXPERIENCE

SALES SUPPORT, VANGUARD LIFE ASSURANCE COMPANY, ACCRA (2009-2010)

ITC AND ENGLISH TEACHER, HE CARES ACADEMY AND UNIVERSAL BASIC ACADEMY ON PART TIME BASES

EDUCATION AND TECHNICAL PROFESSION

B. A, ECONOMICS AND INFORMATION STUDIES

UNIVERSITY OF GHANA, LEGON – ACCRA

CERTIFICATE IN FINANCIAL ACCOUNTING

TECHNICAL SKILLS

Excel Expert, Octopus, Effective Reporting System, Quick Book.

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