Summary of Qualifications

●*+ years experience in customer service positions providing quality care and support

●Adapt to new technology and software quickly; experience with MS Word, Excel, Google Drive and typing speed of 40 WPM with 96% accuracy

●Competent in influencer relations and strategy

●Excellent communication skills such as active listening, providing and asking for feedback, adapting and diffusing conflict via solution-based discussion

●Proficient in using social media (Facebook, Instagram, YouTube, Twitter, Pinterest, Hootsuite, etc.)

Education & Training

Marketing on Pinterest May 2019

Lynda.com Online

●Understanding how successful profiles attract an audience with a focus on conversions

Instagram With Intention Course June 2018

Dean Street Society Online

●Overview of the app, branding and tailoring content with a focus on engagement and growth

Contact Center Professional Training Program Apr 2017 – May 2017

NPower Canada Toronto

6-week hands-on training focused on building the transferable and technical skills needed in a high-volume contact centre environment.

●Practice positive customer service through empathy, active listening, effective questioning, problem solving and introductory sales techniques

Bachelor of Arts – Child and Youth Care May 2014

Ryerson University Toronto

Experience

Manager, Social Media May 2018 – Current

ME to WE Toronto, Ontario

●Manage social media planning for execution on social media platforms including Facebook, Twitter, Instagram and Pinterest

●Monitor online presence of ME to WE's brand and engage with users, strengthening relationships with customers, including referral and/or strategic communication

●Work directly with business units to clearly understand business needs and objectives

●Ideate, brief and execute social specific content for ME to WE platforms with aim to create visually appealing and engaging content, including photo shoots

●Maintain, build and execute ME to WE social editorial calendar in collaboration with Retail, Partnerships & Digital Media teams

●Develops ongoing digital metric reporting and analysis for all campaigns

EasyLine Agent Oct 2017 – Oct 2018

TD Bank Markham, Ontario

●Catered to over 65+ customers financial inquiries on a daily basis to create resolution

●Performed transactions such as bill payments, money transfers, currency conversion and easyweb resets by phone

●Problem solved with customers when technology (mobile app, bank website, apple pay) was unresponsive

●Recommended the best possible solution for each customer to meet sales goals as required

Blogger Jul 2015 – Present

Dope Cause We Said Raleigh, North Carolina

●Pitch, create and edit articles for lifestyle blog

●Correspond with editor for new brand developments and meetings

●Attend events on behalf of the team and engage with donors/sponsors

●Promote the brand using social media (Facebook ads, Instagram ads, etc.) and cross-posting with partners

●Post and tag on social media using Hootsuite, Facebook, Instagram, Twitter and Pinterest

Independent Child Care Aug 2014 – Present

Self Employed Toronto, Ontario

●Carry out childcare related duties tailored to individual needs of families in Toronto area

●Supervise, coach and support children with homework and assigned responsibilities

●Obtain new clients through outreach via postering and online marketing (Facebook, LinkedIn, etc.)

●Prepare receipts and reports for clients to maintain accurate records

First Generation Ambassador Aug 2011 – Apr 2014

Ryerson University Toronto, Ontario

●Mentored and tutored 10+ students regularly preparing them for success at university

●Planned, adapted and facilitated workshops on post-secondary options based on community needs by analyzing demographics provided by supervisor

●Performed administrative tasks such as data entry, proposals, reports and emails using Microsoft Office, Outlook, Thunderbird and Filemaker Pro to update program statistics

●Conducted cold calls, emails and scheduled check-ins to maintain student retention in program

Customer Service Representative Nov 2012 – Jun 2016

Wendy’s Toronto, Ontario

●Greeted guests in a polite and professional manner, actively listening and asking questions to determine needs, confirm orders for accuracy and ensure customer satisfaction and retention

●Replenished and organized sandwich station according to company specifications

●Completed balance sheet at the end of shift to ensure starting cash amounts remained

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