To contribute & lead in all organizational functions, in order to achieve personal growth & job

satisfaction in the Administration/Managerial level by producing excellent results that are beneficial to both the company & its associates.

Professional Summary

Accomplished Office Management & Business Operations professional, B.COM with 10+ years of expertise in a broad suite of organizational works, especially in Administration, Logistics, HR, Procurement, Finance, Sales support & Client services

Experienced in Construction & Manufacturing environments for flawless execution of projects.

Dynamic & ambitious with a proven track record of Streamlining Processes/Procedures in businesses for progressive development and increased efficiency.

Action-oriented with strong hold over coordination with A-list UAE Business Houses, Suppliers, Freight-forwarders, Warehouse Managers, Projects Heads and Contracting clients. Skill Highlights

Education

Bachelor of Commerce, A Grade April 2009

H.L.C.C (A) under Gujarat University, India Accounting & Auditing Higher Secondary C.B.S.E -12th Commerce, 75% March 2005 Gulf Indian High School Dubai, UAE

Work Experience

Industries Manager Nov 2019 to Current

Lootah Group of Companies Dubai, UAE [Reason for Change: To Be Discussed] Establish & Oversee Operations & Process Management for Lootah Group of Industries (10) Reporting To: CEO & Group GM

Manage workflow for all departments of the company, especially in HR, Finance & Logistics

Generate Reports for Accounts, HR, Credit & Sales Divisions for Weekly & Monthly meetings

Update Departmental & Industrial Procedures & Policies and write step-by-step instructions

Report loop-holes and findings to CEO / Group GM to action corrective measures Business Operations:

Supervise everyday duties between Managers for smooth communication & Order completions

Oversee HR / Employee issues & act as a key contact between work-force & Sr. Management

Track LCs, Receivables / Payables, Payment Certificates, Project Progress, Licensing for all divisions.

Assist Legal Dept. with the development of Contract & Joint Ventures with Intl. collaborators.

Engage the Finance Dept. to ensure appropriate review of Contracts, LPOs & Payment T&Cs

Monitor Internal HSE Controls, Productivity & Efficiency, and make recommendations as needed.

Office Management Leadership Skills

Sales Order Manager Organization Support & Operational Efficiency

Business Set-up & Administration Team Building & Collaboration

Client Relations (CRM) Decision Making

Vendor & Project Coordination 'Can do' Attitude

Supply Chain & Logistics (3PL) Negotiations + Cash Flow + Cost Control Skills

Import & Export Documentation Client Focused / Customer Satisfaction

Procurement & Operations Financial Reporting & Risk Analysis

Accounts Payable & Receivable Planning & Scheduling

Payroll & Quick Books Corporate Correspondence

Human Resource (HR) Multi-Tasker / Quick Adaptibility

Policies & Procedures Conflict Resolution Techniques

LPO & Invoicing Functions Self-Motivated & Proactive NEELAM JOSHI

P.O.Box 4589, Dubai, UAE M: 055-***-**** adbubw@r.postjobfree.com Objective

Office Manager June 2017 to Sept 2019

Studio Costa Architecture Dubai, UAE [Reason for Change: Dubai Branch Closure] OVERVIEW:

Ensure all-round Office, HR, Logistics & Project Operations on day-to-day basis for Dubai & Rome Head Office & act as the MD’s & CEO's first point of contact with people from both sides of the organization.

Principal Functions:

Management of Contracts, Supervision of Recurring Expenses, Costs & Budget Reports.

Supervision of the Accounting system & VAT filing as per FTA standards.

Monthly Payroll (WPS) & complete charge for Accounts Receivable & Payables in Sage system.

General Accounts – create LPOs, Invoices, Bank Guarantees & Letter of Credit.

IT Management – Annual Equipments & Contracts, Cheque payments, Maintenance.

Implement & monitor development of admin procedures in line with the company values.

Marketing: Gather materials and assemble packages (brochures, promotional events etc.) Administration & Human Resource:

Organization and Management of Travel, Events, Deliveries, Meetings and Leaves

Responsible for leasing contracts & management of the collection system

Oversee HR Contracts & assistance to needs and requests

HR Contracts: Onboarding and Orientation of new colleagues via physical & online assistance.

Improved administrative activities & systems, in line with strategies

Supply Chain: Evaluation and Acquisition of equipments, furniture, IT requirements etc.

Administer necessary permits & authorizations with DMCC and other Govt. bodies.

Arrange timely visitor access, licenses, parking spaces, building service & facilities units.

Approve invoices for consumables & stationary, couriers & deliveries.

Manage & execute Petty Cash sanctions & monthly Bank statement reconciliations. Architectural & Client System:

Application for the international competitions, pre-qualification, RFQ & tender documentation

Documentation Control relating to Projects Reports, Presentations and Drawings

Monitor Industry trends in order to maintain a contemporary Learning Portfolio.

Assist & Evaluate the Project’s on-going performance and quality of its output and services. Sr. Department Coordinator (CRM & Order Management) Aug 2013 to Apr 2017 Ecocoast Contracting LLC Dubai, UAE [Reason for Change: Move into a Sr. Role] ROLE OVERVIEW:

Responsible for the full scope of department administration & management wherein I directed functions and implemented repeatable processes. This included working closely with all members of the team in controlling all the Client services & Order procedures - right from preparing quotes & order confirmation through to client updates, timely payments, production coordination, dispatch

& after-sales support. This resulted in the department achieving 100 percent on-time deliveries & customer satisfaction for all Ecobarrier products. JOB DESCRIPTION:

Planned, Executed & Monitored production & logistics of heavy-duty marine products

Coordinated internal resources and third parties for correct flow of projects.

Communicated project briefs & budget to track progress and ensure its implementation

Established Production process & ensure execution as per procedure

Initiated & Ensured up-to-date order records & in-depth analysis

Guided & Proposed Logistics actions for achieving 'no mistake' goal

Monitored project completion and prepare project final reports

Created CRM database & Experience lists for easy reference GENERAL MANAGEMENT & SALES ADMINISTRATION:

Prepared Client Quotations with relevant details on Ecobarrier product/services.

Performed thorough check on the client orders and reported loopholes

Identified areas of risk & provided solutions to minimize the effects involved

Organized department operations and resources to facilitate structural effectiveness.

Represented communication with Banks, Recruitment, Govt. agencies etc.

Accomplished day-to-day operations by facilitating related work processes

Information Management (General Notices, Policy, Insurances, Registration & Licensing) LOGISTICS OPERATIONS - IMPORT/EXPORT SHIPMENT:

Manage Intl./Local Clients/Suppliers on all aspects of Deliveries & Payments.

Generate Shipment Clearance & Documentation (Import/Export Customs; Intl & Local)

Execute Delivery schedules/Freight arrangements - Air, Sea & Road

Liaise with the WH Manager in all three spheres of Logistics, Warehousing & Distribution

Recommend relevant policies, procedures and monitor adherence

Create & Maintain online database of Quotes & Prices EARLIER ADDITIONAL DUTIES IN SMALL SET-UP: FINANCE, HR & WH:

Raise LPOs, Invoices, Delivery Notes, Packing List & other Financial documents

Payroll (WPS) + Quick Books Updates (Bills/Invoices, Payments, Receipts, Petty Cash, Reports)

Consulted with Warehouse Inventory Mngmt., Stock & HSE

Visa & Labour Renewals & Cancellations - New & Current Employees. Resolve employee issues.

Employee Data (Contracts, Timesheets, Remuneration, Leave & Loan Approvals) Accounts & Office Administration Executive Apr 2010 to May 2013 RAYMOND SPORT LLC Dubai, UAE [Reason for Change: Looking for a Challenging Environment]

Process all incoming Contracting & Fitness Orders

Raise Advance, Interim & Final Invoices & entered into Quick-books

Apply & Maintain Bank Guarantees against the Orders

Prepare Weekly/Monthly Sales Reports, Delivery & Order Reports

Generate Import & Export Letter of Credit (LC) Documents & coordinating with Major Banks

Carry out regular checks on L/C status & ETAs with high precision

Update Sales Budget & inform targets to all Management levels

Handle Documentation - Banks, Shipments, Orders & Purchase

Assist Procurement Manager with Quotations & International supplies

Liaise with External parties like Insurance, Freight, Trade & Commerce, JAFZA

Provide support in Payroll activities, AR & AP for the Sr Accountant

Delegate duties to junior level clerks & solve problems related to ground level staff

Thorough knowledge on Intl. Shipment procedures, INCOTERMS & Banking formalities Senior Office Administrator Jun 2009 to Apr 2010

PROPERTY SOLUTIONS LLC Dubai, UAE [Reason for Change: No Labour Card Issued]

HR Coordinator: Issue Appointments, Process Labour/Visa, Payroll Issues

Accounting System: Cash, Income & Expense A/C, Bank reconciliation & Employee A/C

Document Controller: Manage Trade Licenses, Certificates Renewal & Agreements

Marketing Management: Legal support to Clients for Purchase/Sale of Properties

Newspaper & Media Ads: Liaise with Gulf News & Property Finder

E-mail/SMS Marketing: Follow-Up with Clients & prepare Management Reports

External Parties: Coordination with Insurance & Govt. agencies like RERA, DLD & DMCC

Sales Support: Participate in decision making & negotiation with Clients & Sales staff Office Administrator Aug 2005 to Jul 2006

G.B.GROUPS Dubai, UAE [Reason for Change: Further Education – B.COM]

Deal with official Documents related to Company, HR & Trade

Delegate work & assigning duties to junior level clerks and ground level staff

Make data entries for accounts, sales, payroll & generating daily reports

Look after reception, administrative & secretarial duties GULF FILM FESTIVAL 2013 (Short Project)

Box Office Coordinator

AWARDED 'Best Staff' Trophy for Excellent Contribution DUBAI INTERNATIONAL FILM FESTIVAL 2012 (Short Project) Volunteer Database & Scheduling (HR)

APPRECIATED for Overall Performance & Team Dedication Achievements & Awards

Centralized Operations - Quicker and efficient results in executing major responsibilities within the team & outside the department.

Finance - Streamlined procedures of Invoices, LPOs, Orders - Production & Distribution.

Developed & Listed Logistics Functions - Ensured best in class distribution processes are embedded into the business & 3PL providers for all Road, Air & Sea Shipments.

Convenience to Clients/Suppliers in having one point of contact for all dealings.

Minimized Process Stages - Less involvement and disruption to Senior Management allowing them to concentrate on larger goals.

Improved Customer Experience by providing proactive updates & taking regular feedbacks which resulted in consistent positive output

Demonstrated high level of know-how with legal govt. & bank practices which led to the smooth functioning of the company's trade operations.

Achieved Management's trust & confidence through examples of solving issues, paying attention to details and deliver work to a high standard and tight deadlines.

Independent Doer - Self-reliant & Competent in taking own initiative with no or less supervision based on well-developed interpersonal skills.

All-round Office Maintenance - Administration Duties, Company Fleet, Business Events & Facilities Management.

Award for Extra-Curricular/Cultural Activities - Student of the year 2004 & 2005. Certifications

JCHNP- Jetking Certified Hardware & Networking Professional

(2007-2009) - A Grade

Certificate in MS- Office with an A Grade

Personal Information

Name : Neelam Kishor Joshi

Father's Name : Mr. Kishorchandra Natvarlal Joshi

Father's Occupation : GM (Retired) with Paris Gems Jewellery LLC, Dubai Date of Birth : 28th September 1987

Marital Status : Single

Nationality & Visa : Indian; UAE Residence (Under Father's Sponsorship) Additional Information

Driving License : Valid UAE DL since September 2011 Languages : Proficient in English, Hindi/Urdu & Gujarati Hobbies : Traveling, Outdoor Sports, Movies, Photography

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