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Training Quality

Location:
Vasant Nagar, Karnataka, India
Posted:
February 18, 2020

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Resume:

JINU JOSHUA

Phone: 959*******

Email: adbubp@r.postjobfree.com Key Skills: Commitment and passion for learning

and technology; instructional designing;

content development; voiceover; batch and team management;

effective and timely reporting; LMS management; counseling;

research; Adobe Captivate, project management;

powerpoint, MS word, quality data analysis, pareto, pivot, vlookup;

quick learner; time management; analytical skills; good

communication skills, planning, prescription/recommendation of

modules for employees, impact analysis, reports.

OBJECTIVE

To obtain a job within training and development field that will challenge me and allow me to use my skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.

WORK EXPERIENCE

Aquity Solutions (Formerly MModal Global Services) – Instructional Design Specialist - Research & Development

Location: Mysore

Responsibilities-

Storyboarding and designing of the elearning modules, providing voiceover and review of modules post development and provide feedback. Instrumental in creation of all modules releated to HR induction and training modules for freshers & laterals (English, Medicine, Skills development, platform orientation).

Researching and content development.

Analysis of quality data and preparing pareto, pivot, and other charts.

Prescribing/recommending modules for production employees based on analysis. Based on the analysis, selected the error category that contributed to the majority of the errors, checked for the candidates who contributed to these errors, and created training program which was implemented at one center initiatially, and upon success, implemented pan India. This helped improve quality and bring down error rate by 20%.

Module creation based on analysis of audited data. Created modules error category wise with examples from the audit data so that the candidate can relate to the examples better.

Incharge of all trainings conducted for production employees (synchronous and nonsynchronous) pan India.

Coordinating with managers across locations for continuous education program.

Scheduling of various training programs (CEPs), implementing and tracking of the program, preparing the report on the CEPs conducted, sharing compliance, talking to the managers and encouraging them to complete the training, collecting CSAT upon completion of training.

Instrumental in creating online CSAT form which was initially taken on excel sheet which saved a lot of time for the managers.

Conducting conference calls with managers pan India to understand production needs in terms of training and creation of new modules.

Creation of process document for training and R&D team

Creation of training related reports/trackers.

Key in creation of the corporate objective for training team.

Impact analysis for trianings conducted.

Aquity Solutions (Formerly MModal Global Services) – Senior Trainer

Location: Mysore

Responsibilities –

Initiated the training in Mysore.

Incharge of the Mysore training, handling the responsibility of the complete batch and all training activities.

Recruiting, screening, interviewing, selecting, and orientation.

Scheduling, coordinating, and conducting of sessions/seminars (both theory and lab).

Mentoring and counseling trainees. Supervision and tracking of performance.

Creating training aids.

Generating management reports like DLB, counseling report, attendance report, marksheet, 9-quadrant analysis, error analysis, call template, feedback, fortnightly reports, etc.

Handling training and mentoring program, mentoring candidates from allover India.

Knowledge transfer to the new joinees.

Cerebra – Quality Analyst

Location: Bangalore

BluePearl – Quality Analyst

Location: Bangalore

Focus Infosys – Home-based Editor (part time)

Location: Bangalore

Spheris – Medical Transcriptionist (golden grid)

Location: Bangalore

EDUCATION

2005 – PGDBA – Mount Carmel Institute of Management – Bangalore

2006 – MA (Sociology) – KSOU

2004 – BA (History, Economics, Sociology) – KSOU

ADDITIONAL COURSES

Medical Transcicription Course, NEXT – Bangalore

Building engaging e-learning modules – Udemy (online course)

ISO auditor certificate

Six Sigma Yellow Belt

COMPUTER SKILLS

Operating System : Windows 98, Windows 2000, Windows XP .

Office packages: MS word, MS Excel, MS powerpoint, Outlook.

E-learning tools: Adobe Captivate

PERSONAL PROFILE

Father’s Name : P.T. Joshua

Husband’s Name : Abin Francis Alappat

DOB : 22.02.1982

Sex : Female

Marital Status : Married

Address : C4, Shashank Paradise, Aravind Nagar, Mysore 570023

Instructional Design Specialist –

Research & Development

Won the best trainer award Pan India twice.



Contact this candidate