Systems Administration And Customer Support

MICHELLE JOHNSON

**** *. ********* **., **. Joseph, MI 49085 219-***-**** ********.****@*****.***

SYSTEMS ADMINISTRATION AND SUPPORT

Streamline IT for Business Processes Manage Windows Applications

Troubleshoot Systems; Minimize Downtime Install & Maintain Backups

Ensure Efficient Data & Storage Management Upgrades, Migrations, Audits

Provide Desktop Support to Remote Locations Analyze Performance Metrics

SKILLED: Operating Systems: Windows 10, 8, 7; IBM i

Platforms/Tools: Sharepoint; DHCP; Group Policy; Exchange Server E-Mail; Active Directory; Internet site design

Software: Epicor ERP; JD Edwards MRP - Oracle; Print & File Servers; Office 2010 & 365; GoToAssist Remote Software; SQL; Jack Henry SilverLake Online Banking

EXPERIENCED:

2019 to current PALISADES POWER PLANT; ENTERGY, Covert, MI

Field Technician

Maintain, analyze, and troubleshoot software and computer peripherals as needed during Windows 10 upgrades.

Provide technical support to end users via telephone or desk side after migration.

Assure that all tickets requiring follow up work and/or calls are resolved to closure within target.

Assist in researching and documenting improvements to processes upon discovery in a fast paced environment.

2018 to 2019 HOVERTECHNICS, Benton Harbor, MI

IT Technician

Provided technical support for hardware and software applications.

Implemented cloud based document management software to collect and manage customer information in a secured environment.

2014 to DWYER INSTRUMENTS, Michigan City, IN

2018 Systems Administrator, Information Technology

Supported ERP interface through multiple applications/systems in production.

Converted RPG MRM using Profound Logic software for new Web developments from IBM applications. Ensured full system integration & integrity.

Consulted on network configuration; ran hardware and data backup trials.

Researched/resolved system issues & inquiries to streamline operations.

Facilitated accurate information exchange and efficient process management flow between Management, Production, Engineering, customers and vendors.

2003 to LAPORTE SAVINGS BANK, LaPorte, IN

2014 Systems Administrator, Information Technology

Managed core banking application software; audited online banking operations.

Trained system users and supported data base access through Help Desk.

Compiled/analyzed security data and performance metrics for FDIC audits.

Developed and maintained internal audit procedures for Information Systems.

EDUCATED: BETHEL COLLEGE, Mishawaka, IN

Bachelor of Science in Computer Information Systems, 1999

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