CURRICULUM VITAE

MRS.: SUAD Y. POLASHEK

Address: Sharjah - Bu Tina – UAE.

Email: adbubb@r.postjobfree.com

Cell # +971-**-*******

CAREER OBJECTIVE: Multi-faceted, multilingual, efficient, and reliable administrative professional with 15+ years of experience supporting executives, sales personnel, and managers to improve internal operations for big & small businesses.

Proficient in all internet applications, office, and Microsoft programs. Diversified skill set covering administrative support, client relations, writing, customer relationship, and personal assistant. Excellent interpersonal, phone, and digital communication skills.

WORK EXPERIENCE:

Administrative Receptionist / Customer Service

3M Gulf - Dubai - 2014 Sep – Feb 2019

JOB RESPONSIBILITIES& DUTIES:

Welcoming visitors by greeting them, in person or on the telephone; answering or referring inquiries,

Directing visitors by maintaining employee and department directories; giving instructions,

Maintaining security by following procedures; monitoring logbook; issuing visitor badges

Answering and transferring various international & local calls,

A weekly update of the telephone list for Gulf & MEA,

Exercising and maintain strict confidentiality of all the documents, emails, clients and communications in the Company,

Typing all kinds of official letters, memos and emails in English and Arabic,

Maintaining safe and clean reception area by complying with procedures, rules, and regulations,

Maintaining continuity among work teams by documenting and communicating actions, irregularities, and continuing needs,

Providing general office administrative tasks like; typing, prints, scans, documents translation, shredding materials &, etc.,

As per rules and regulations of the Company – giving gentle reminders to 3M employees to always carry the 3M badges,

Receiving couriers and parcels for the company and employees,

Coordinating smoothly with our Freight Forwarders - Onsite Agents for courier receiving/sending the deliveries.

Ordering taxi to our employees and guests,

Receiving & entering cheques from multiple 3M suppliers, registering them in the ‘Cheque Management Tool’, issuing receipts, coordinating with the Finance Department with the same,

Appreciating my job by maintaining a good attitude, smile, and body language.

Administrative Receptionist / Greeter / Customer Service

Al Futtaim – Lexus–DXB &Sharjah - 2011Dec – 2014 Aug (finished contract)

JOB RESPONSIBILITIES& DUTIES:

Providing general office management and perform administrative tasks like letters, memos, emails and etc.,

Helping Back Office & Stock Controller in all paperwork & offering support to fellow team members if necessary.

Professionally entering information to the FASTRACK (including time, date and caller details),

Knowledge of SAP, Fast-track and internal/external communications within the company,

Providing test drives for ladies and families for Lexus customers on a daily basis,

Helping sales dep. in attending customers with specs, catalogs and car presentations if needed,

Performing typing, word processing, filing, faxing, e-milling, photocopying and distribute daily mail,

Making pick up reminder call to the customers for the GAP, VRP, Protect+ insurances papers,

Excellent telephone handling skills - answering all incoming calls and handle callers & re-divert calls as appropriate,

Resolving customer queries & complains promptly, within company guidelines, before escalating to a higher level if necessary,

Responsible for delivering Ramadan vouchers to the clientele and entering them in the company system,

The person in charge of delivering Lexus cars to the clientele:

a)Appointment booking and arranging car deliveries to the customers,

b)Coordinating with sales team for deliveries,

c)Checking cars for scratches, equipment, and accessories,

d)Coordinating with cleaning personnel for the same,

e)Explaining specs and accessories to the customers during the test drive,

f)Making sure the delivery is going smoothly and with no complications and the cars are clean and spotless.

Receptionist / Customer Service / P/A

Emirates National Investment Co – Dubai - 2009 Nov – 2011 Nov

JOB RESPONSIBILITIES& DUTIES:

Responsible for incoming V.I.P visitors with prompt courtesy and relay the important messages.

Exercising and maintains strict confidentiality of all the documents and communications.

Greeting visitors and provide the best hospitality requirements,

Arranging couriers for domestic & international documents.

Answering telephone inquiries from various customers and internal departments,

Performing typing, word processing, filing, faxing, e-milling, photocopying and distribute mail.

Writing letters and producing L.P.O`s / Quotations.

P/A Duties

Assisting the C.E.O & G.M in all office tasks like shredding documents, faxes, memos and minutes,

Acted as the first point of contact: dealing with correspondence and phone calls managing diaries,

Often controlling access to GM/executives,

Preparing video calls and making sure that the connection is correct and on time,

Able to process sensitive data and handle all correspondence and dictations with uncompromised integrity and confidentiality,

Arranging couriers for domestic & international documents and cargo for GM and all Managers,

Making travel cum accommodation arrangements, booking meeting rooms, and schedule meetings.

Screening all incoming calls for GM and transferring them accordingly, if needed,

Making sure GM’s calendar is up to date and always remind him to sever times about his meetings or cancellations or any changes,

Available for service on the phone 24/7,

In charge of purchasing and distributing Etisalat cards for all international guests,

Making hotel and restaurant reservations, arranging taxis, limousines or NOL cards for VIP guests,

Able to travel domestically and internationally at all times to assist GM in all his needs.

Administrative Receptionist / Customer Service & P/A

Dubai World DMCC JLT - Gov. Services - 2008 Oct - 2009 Oct

JOB RESPONSIBILITIES& DUTIES:

Attending to the walk-in customers and provide hospitality requirements,

Answering all calls and transferring them accordingly,

Responsible for ordering offices supplies & inquiries,

Serving as liaison with Dep. Managers to help ensure a manageable flow of work,

Giving advice about government real estate and trademarks to employees and guests,

Preparing weekly and monthly reports, memos or letters when requested by the team,

P/A duties:

Keeping excellent communication with select outside parties on behalf of the GM including government and private business contacts,

Always maintain a positive and consummately professional demeanor, with the ability to instill the trust and engagement of others,

Being totally reliable, achieve all ultimate goals set by GM/Employer on the begging of the month,

Exercising and maintains strict confidentiality of all the guests, documents and communications,

Attending all incoming and outgoing calls, screening them, answering emails, faxes, emails i.e. inquiries & appointments on behave of GM,

Assisting GM and family needs domestically & internationally: travel tickets, hotel booking, leisure/entertainment bookings, limousines services, assisting with all travel errands (shopping/groceries needs, laundry services & babysitting), all kinds of travel arrangements needs for all,

Frequently traveling with GM and the family domestically and internationally, successfully planning all arrangements, all kinds of appointments calendar updates or cancellations during travels,

Available on call 6 or 7 days a week.

Administrative Receptionist / Customer Service/ P/A

A B K Trading Company - Dubai, Jabel Ali - 2004 May - 2008 Oct (finished contract)

JOB RESPONSIBILITIES& DUTIES:

Handling petty cash and prepare petty cash replenishment,

Assigned in releasing cheques to the suppliers,

Attending &greeting walk-in customers and provide hospitality requirements,

Preparing weekly and monthly reports when requested by the team, Purchasing office stationery, and all necessary office equipment,

Excellent knowledge in timekeeping,

Receiving all incoming and outgoing calls, faxes, documents for shredding and emails.

P/A Duties:

Assisting the President in his daily inquiries, phone calls, calendar, meetings reminders, travel arrangements, hotel booking, meeting rooms &, etc.,

Easily can build rapport with clients, vendors, and distributors both in person and in writing,

Organizing entry visas for travel in UAE immigration for President, family & dependents (if necessary),

Taking care of President’s agendas, calendar, bookings for business dinners, entertainment for corporate events,

Following-up and taking important messages and issues for the President.

Planned all details for highly successful client relations events including golf and tennis resort weekends, seminars on financial planning and stockholder banquets,

Sourced and secured cost-effective travel and entertainment vendors reducing travel expenditures by 15%,

Created visual engaging new marketing brochures and monthly newsletter,

Responsible for all President’s VIP guests, hotel bookings, transportation, food deliveries, groceries, gifts, all kinds of entertainment, cinema tickets purchases and leisure city tours,

In charge of all his family travel arrangements abroad like; travel tickets, hotels, restaurants, leisure tickets, hospitals transportation of any kind, traveling along if necessary.

Administrative Receptionist / Customer Service / Reception Supervisor

Al Abanos Tourism & Cargo L.L.C – Dubai - 1999 Apr - 2004 Mar (finished contract)

JOB RESPONSIBILITIES& DUTIES:

Greeting all incoming clients with the utmost respect,

In charge of ordering offices supplies, daily couriers & any other inquiries for the employees and office,

Responsible for booking meeting rooms and flight reservations for C.E.O, G.M and other staff,

Attending all incoming and outgoing calls, faxes and emails i.e. inquiries, appointments, follow-up and taking important messages and resolve issues,

In charge of renewal of all important company documents: Trade License, work permits, CEO & G.M passports, business visas, employee’s visas &, etc.;

Supervising 3 company drivers:

a)Monitoring their work at all times (registering all VIP guests and employees driven by drivers - time, destination, stops),

b)Checking car fines and petrol usage on a weekly basis,

c)Preparing all cars documents for registration renewal ahead of time,

d)Fixing workshop appointments for all Company vehicles’

e)Making sure that all drivers work is done accurately and on time with no delays,

f)Handling shifts schedule for yearly, quarterly, monthly and weekly for the drivers,

g)Training drivers about dos’ and don’ts while driving the vehicles and important etiquettes while interacting with guests.

EDUCATIONAL ATTAINMENT& TRAININGS:

Berlitz Language Institute – English & German Language Diploma - Zurich, Switzerland 1997

The University of St. Galen, Diploma in Sustainable Business – St. Galen, Switzerland 1996 -1997 (not completed).

Technical High School Education - Bydgoszcz, Poland -1991,

Windows, MS Word, MS Excel, MS PowerPoint, Windows 95/98/2000XP, Windows Explorer, Internet Application, Outlook Express, MS Office- Rolla Computer Institute – Sharjah – U.A.E 2001.

‘Customer Service for Front Office’ course - I.I.R Middle East – Dubai – U.A.E 2008.

'Moments of Truth'-Towards Enhanced Customer course - I.I.R Middle East –Dubai - U.A.E 2008.

‘A Basic Guide to Selling’ – Sales course from Al Futtaim Training Center - Dubai, U.A.E - 2012.

“Telephone Selling Skills” course– Al Futtaim Training Centre - Dubai, U.A.E – Jun 2013.

“First Aid Course – Saving Lives course– Al Futtaim Training Centre Dubai, U.A.E – Sep 2013.

Emergency Response Training (Replacement of Fire Warden) Dubai – U.A.E – Nov 2013

“Lexus Brand Values –Taking Control of the Negotiation”-Personal & Professional Development course- Dubai – U.A.E – April 2014.

Languages: English (fluent), Arabic (fluent), Polish (native), German (good), Italian (beginner) & Russian (beginner).

PERSONAL DATA:

Civil Status: Single

Citizenship: Polish

Visa: Tourist

UAE D/L & Car: Available

Applicant: Suad Polashek

Contact this candidate