Assistant Restaurant Operation Manager
GLEE HOSPITALITY SOLUTIONS
Responsible in All Areas in UAE Concept, Handling and Monitoring P & L, Sales Report, Strict Implementation of Company Policies and Procedures, Training all Staff and Report Directly to Board of Directors.
●Front- & Back-of-House Operations
●Budgeting & Cost Controls
●Guest Service Excellence
●Strategic Marketing & Sales
●Profit & Growth Strategies
●Restaurant & Kitchen Design
“Leader of the Year” (2011,2012,2013) for Food Mark Division, Foodmark is the restaurant arm of the Landmark Group which operates successful brands such as Ushna, Mango Tree, Carluccio's, Max, Zafran, Wild Ginger and Chi Zen. Currently operating in the UAE and is expanding across the GCC.
Diploma in Airline and Airport Customer Care - Stonebridge Associated Colleges, U.K, 2008
BS Hotel and Restaurant Management - Saint Michael’s College of Laguna Binan, Philippines, 2001
ADDITIONAL TRAINING & CERTIFICATIONS:
●Person-In Charge Certified
●Deans Lister (College)
●Honor Student (College)
●Academic Excellence Awardee (Secondary Education)
●Honor Student (Primary Education)
Gender : Female
Civil Status : Married
Nationality : Filipino
Passport : 1969303
Religion : Roman Catholic
Driver’s License : 1760886
I. GLEE HOSPITALITY SOLUTIONS -handles numerous restaurants such as burgerhood, urban bites, rice creamery, gourmet district, gramercy, richy’s, nolus’ café, grand central store, burger joint, yamo and more.
ASSISTANT RESTAURANT OPERATION MANAGER- April 2014- August 2018(DUBAI, UAE)
●Assist the Operations Director with the operational management of all outlets
●Develop policies and procedures for existing operations, implement and ensure compliance
●Oversee day to day operations and report sales for all existing operations
●Conduct weekly meetings and spot checks with the management at head office and operational team
●Assist the director with managing Profit and Loss accounts for all the existing operations, including food and beverage cost management
●Work with the cost controllers and director to prepare end of month reports, quarterly and annual reports as well as budgets as well as supervise the end of month stock take
●Develop sales targets and monitoring systems within each operation
●Coordinate all human resources activities, including recruitment with the HR coordinator
●Assist in conducting performance reviews and implement incentive programs
●Enforce incentive and disciplinary schemes for each unit in coordination with the management of each unit
●Maintain a list of suppliers and corresponding representatives as well as meet with suppliers quarterly and build relationships to negotiate better pricing
II. LANDMARK RETAIL GROUP OF COMPANY -CANDELITE, FUN CITY, MAX, KOTTON, BABY SHOP, LIFESTYLE, HOME CENTER, SPLASH, NEW LOOK AND MORE.
RETAIL KIOSK OPERATION MANAGER – March ‘2013TILL February 2014(Dubai,UAE)
●Handling 12 Stores in different places in UAE (Dubai, Abu Dhabi, Alain, Sharjah) and responsible for the overall operation of the Stores with 50 Staff to monitor their performance.
●Ensure that standards are adhered at all times, guest satisfaction is exceeded, sales are maximized and the departmental budgetary goals are met by controlling the expenses.
●Manage Profit and Loss
●Responsible for conducting the Training to all the team members and Plan for the Marketing Strategy every month to ensure that Sales budget of every store will achieve.
●Ensure that All areas of responsibility such as Ordering Process, (Buying Dept.) Maintenance of the Store, IT Issues, Finance and Marketing are all monitored to give support on the Operation.
III. FOOD MARK— DUBAI, U.A.E (A DIVISION OF LANDMARK GROUP OF FOOD DIVISION)- Mango Tree (Thai-Cuisine) Wild-Ginger (Pan Asian) Cerrutti Café- ( Italian Café and ResTaurant) Pelati Café and Restaurant ( Italian ResTaurant),CarlUccios ( Italian Restaurant), Burgerland (Fast Food Restaurant)ChiZEn ( Chineese Restaurant)
RESTAURANT MANAGER –June 2004 TILL Feb.20,2013
Responsible for the Overall Operation of the Store and Report Directly to the Operational Manager.
Responsible for the Business performance of the Restaurants as well as maintaining high standard of Food, Service, Health and Safety.
Oversee and manage all areas of the Restaurants and make the Final Decisions on Matters of Importance to Guest Service.
Analyzing and Planning Restaurants Sales levels and Profitability.
Conduct Daily Sales Performance, Monthly Inventory and Monthly Progress Report
Train all the Customer Service Staff to be “The Face” of the Restaurants by Being Warm, Friendly and Customer focused.
Conduct the Necessary Food Quality Check on a Daily Basis to ensure consistency.
Ensure positive guests service in all areas. Responds to Complaints, taking any and all Appropriate Actions to Turn Dissatisfied Guests into Return Guests.
Ensure Compliance with Operational Standards, Company Policies, Local Laws, and Ordinance.
Maintain Professional Restaurants Image, Including Restaurants Cleanliness, Proper Uniforms, and Standards.
Maintain Optimum stocks levels to ensure smooth running operations to cater to customer demands
Enforce sanitary practices for Food handling, General Cleanliness, Maintenance of Kitchen and Dining Area.
DANESI COFFEE SHOP (CARREFOUR HYPERMARKET) MAJID AL FUTTAIM, ABU DHABI, U.A.E.
STORE SUPERVISOR -2002 TILL 2003
Manage Cost Cutting and Prepares Monthly food Cost
Operated Cash Register
Handle Customer complaints. Preempts guests need by being alert at all times
Supervise people to ensure maximum productivity and guest satisfaction. Identify performance gaps and apply appropriate solutions
Conduct Stock Takes and Order Stocks/Supplies and maintain Prescribed Stock Levels.
Character Reference: Available upon request.
I hereby certify that the above particulars are true and correct. I hope you will consider my application favorably.
Ann Lorraine de Robles