Assistant Restaurant Operation Manager

GLEE HOSPITALITY SOLUTIONS

Responsible in All Areas in UAE Concept, Handling and Monitoring P & L, Sales Report, Strict Implementation of Company Policies and Procedures, Training all Staff and Report Directly to Board of Directors.

Key Skills

●Hospitality Management

●Front- & Back-of-House Operations

●Budgeting & Cost Controls

●Menu Development

●Teambuilding/Training/Supervision

●Safety/Sanitation/Quality Controls

●Vendor/Inventory Management

●Guest Service Excellence

●Multi-outlet Operations

●Strategic Marketing & Sales

●Payroll/P&L Management

●Profit & Growth Strategies

●Restaurant & Kitchen Design

Award/Recognition

“Leader of the Year” (2011,2012,2013) for Food Mark Division, Foodmark is the restaurant arm of the Landmark Group which operates successful brands such as Ushna, Mango Tree, Carluccio's, Max, Zafran, Wild Ginger and Chi Zen. Currently operating in the UAE and is expanding across the GCC.

Education

Diploma in Airline and Airport Customer Care - Stonebridge Associated Colleges, U.K, 2008

BS Hotel and Restaurant Management - Saint Michael’s College of Laguna Binan, Philippines, 2001

ADDITIONAL TRAINING & CERTIFICATIONS:

●Person-In Charge Certified

●Deans Lister (College)

●Honor Student (College)

●Academic Excellence Awardee (Secondary Education)

●Honor Student (Primary Education)

Personal Data

Gender : Female

Civil Status : Married

Nationality : Filipino

Passport : 1969303

Religion : Roman Catholic

Driver’s License : 1760886

Experiences

I. GLEE HOSPITALITY SOLUTIONS -handles numerous restaurants such as burgerhood, urban bites, rice creamery, gourmet district, gramercy, richy’s, nolus’ café, grand central store, burger joint, yamo and more.

ASSISTANT RESTAURANT OPERATION MANAGER- April 2014- August 2018(DUBAI, UAE)

●Assist the Operations Director with the operational management of all outlets

●Develop policies and procedures for existing operations, implement and ensure compliance

●Oversee day to day operations and report sales for all existing operations

●Conduct weekly meetings and spot checks with the management at head office and operational team

●Assist the director with managing Profit and Loss accounts for all the existing operations, including food and beverage cost management

●Work with the cost controllers and director to prepare end of month reports, quarterly and annual reports as well as budgets as well as supervise the end of month stock take

●Develop sales targets and monitoring systems within each operation

●Coordinate all human resources activities, including recruitment with the HR coordinator

●Assist in conducting performance reviews and implement incentive programs

●Enforce incentive and disciplinary schemes for each unit in coordination with the management of each unit

●Maintain a list of suppliers and corresponding representatives as well as meet with suppliers quarterly and build relationships to negotiate better pricing

II. LANDMARK RETAIL GROUP OF COMPANY -CANDELITE, FUN CITY, MAX, KOTTON, BABY SHOP, LIFESTYLE, HOME CENTER, SPLASH, NEW LOOK AND MORE.

RETAIL KIOSK OPERATION MANAGER – March ‘2013TILL February 2014(Dubai,UAE)

●Handling 12 Stores in different places in UAE (Dubai, Abu Dhabi, Alain, Sharjah) and responsible for the overall operation of the Stores with 50 Staff to monitor their performance.

●Ensure that standards are adhered at all times, guest satisfaction is exceeded, sales are maximized and the departmental budgetary goals are met by controlling the expenses.

●Manage Profit and Loss

●Responsible for conducting the Training to all the team members and Plan for the Marketing Strategy every month to ensure that Sales budget of every store will achieve.

●Ensure that All areas of responsibility such as Ordering Process, (Buying Dept.) Maintenance of the Store, IT Issues, Finance and Marketing are all monitored to give support on the Operation.

III. FOOD MARK— DUBAI, U.A.E (A DIVISION OF LANDMARK GROUP OF FOOD DIVISION)- Mango Tree (Thai-Cuisine) Wild-Ginger (Pan Asian) Cerrutti Café- ( Italian Café and ResTaurant) Pelati Café and Restaurant ( Italian ResTaurant),CarlUccios ( Italian Restaurant), Burgerland (Fast Food Restaurant)ChiZEn ( Chineese Restaurant)

RESTAURANT MANAGER –June 2004 TILL Feb.20,2013

Responsible for the Overall Operation of the Store and Report Directly to the Operational Manager.

Responsible for the Business performance of the Restaurants as well as maintaining high standard of Food, Service, Health and Safety.

Oversee and manage all areas of the Restaurants and make the Final Decisions on Matters of Importance to Guest Service.

Analyzing and Planning Restaurants Sales levels and Profitability.

Conduct Daily Sales Performance, Monthly Inventory and Monthly Progress Report

Train all the Customer Service Staff to be “The Face” of the Restaurants by Being Warm, Friendly and Customer focused.

Conduct the Necessary Food Quality Check on a Daily Basis to ensure consistency.

Ensure positive guests service in all areas. Responds to Complaints, taking any and all Appropriate Actions to Turn Dissatisfied Guests into Return Guests.

Ensure Compliance with Operational Standards, Company Policies, Local Laws, and Ordinance.

Maintain Professional Restaurants Image, Including Restaurants Cleanliness, Proper Uniforms, and Standards.

Maintain Optimum stocks levels to ensure smooth running operations to cater to customer demands

Enforce sanitary practices for Food handling, General Cleanliness, Maintenance of Kitchen and Dining Area.

DANESI COFFEE SHOP (CARREFOUR HYPERMARKET) MAJID AL FUTTAIM, ABU DHABI, U.A.E.

STORE SUPERVISOR -2002 TILL 2003

Manage Cost Cutting and Prepares Monthly food Cost

Operated Cash Register

Handle Customer complaints. Preempts guests need by being alert at all times

Supervise people to ensure maximum productivity and guest satisfaction. Identify performance gaps and apply appropriate solutions

Conduct Stock Takes and Order Stocks/Supplies and maintain Prescribed Stock Levels.

Character Reference: Available upon request.

I hereby certify that the above particulars are true and correct. I hope you will consider my application favorably.

Ann Lorraine de Robles

Applicant

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