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Manager Customer Service

Alpharetta, GA, 30005
February 18, 2020

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Adrienne C. Rath **** Barrington Lane, Johns Creek, GA 30005 770-***-****

Professional Profile

Versatile leader with 15+ years of experience in supply chain inventory management, including planning, replenishment, forecasting, and supplier management. Accustomed to daily problem solving and working in a fast-paced environment, using data to influence and drive decision making with continuous improvements. Experienced with recruiting and training to build strong teams focused on achieving results and increasing customer satisfaction.

Business Intelligence & Data Analysis

Presentation & KPI Management

Process Improvement

Strategic & Demand Planning

Building Efficiencies

Forecasting & Inventory Control

Procurement & Logistics

Operational Excellence

Manufacturing Distribution & Retail

Professional Experience

EMILIA PERSONAL CARE, Roswell, GA • January 2018 to May 2019

Director of Supply Chain

Formed strong relationships with customers, business partners, and internal functions of the organization. Set production priorities and negotiated contract terms, created process improvements and recruited. Managed 3PL freight and warehousing partners.


Through contract negotiation, reduced import container cost by 55% and total warehouse spend by 6%.

Saved company 200k in freight over nine months and reduced the imposed freight increase by 3%.

Researched and implemented an ongoing revenue stream for dead stock. Sold 52 pallets in three-months.

Put into effect a monthly forecasting routine and system maintenance.

Streamlined reporting and established process for setting production and shipping priorities.

VERITIV (FORMERLY UNISOURCE WORLDWIDE), Norcross, GA • July 2006 to January 2017

Manager Inventory Management (2007 to January 2017)

Directly managed a team of 20 inventory analysts responsible for the flow of inventory from global and domestic packaging suppliers to end users. $98MM of on hand inventory across 160 warehouses throughout North America. Performed statistical analyses and considered anecdotal information to fully understand the business environment and customer to establish optimal forecasting and business rules for inventory replenishment and exceptional service.


Collaborated with sourcing and suppliers to launch three national private brand programs over a two-year period. Directed suppliers in the transition resulting in minimal obsolescence.

On-boarded over $100 million of new strategic customer business. Created a project launch template that reduced total execution time by 50% and increased accuracy to meet deliverables and customer expectation.

Reduced sales rep managed inventory by 50% and millions of company dollars at-risk for D&E.

Automated fill rate RCA.

Integration Specific Accomplishments (over 18 months):

Created and implemented the training program used to integrate the company to one replenishment system.

Grew the inventory analyst team from five to 20 members and coordinator team from seven to 20 members.

Streamlined all inventory coordinator processes for both legacy companies over a seven-month period.

Cross-trained analysts and transitioned 850 vendors across legacy systems for complete integration.

Collaborated with operations and sales teams to consolidate 30 warehouses without service interruption.

Drove the establishment of new internal processes with service level agreements among cross functional teams, implemented system enhancements, and re-trained customer service team nationwide.

Sr. Analyst Inventory Management (2006-2007)

Order and vendor management, supported the centralization plan for purchasing and inventory management that resulted in the implementation of a single replenishment system (ERS) and consolidation of five regional centers.


Collaborated cross functionally to transition, launch, and assign 800 Facility Supplies vendors.

Designed and implemented a workload optimization strategy for the facility supplies and packaging teams.

Reported weekly service failure RCA with corrective actions and identified optimization opportunities.

SIEMENS ENERGY & AUTOMATION, Norcross, GA • October 2002 to July 2006

Demand Analyst

Focused on improving KPIs related to delivery, planning, inventory and turns by way of monthly forecasting for three plants in the US and Mexico (4,263 skus/$8.5MM). Led Pre-S&OP meetings and deployed network replenishments.


Increased forecast accuracy 15% in four months from 58% to 73% against an industry standard of 65%.

Led weekly backorder reduction meetings, resulting in $150K reduction over four months.

Created scorecards, aligned ERP, MPS, and forecasting database, and set min-max to achieve 98% service.

NORTEL NETWORKS, Alpharetta, GA • April 2000 to October 2002.

Contract Manager / Project Planner & Scheduler

End-to-end management of orders, including materials and job milestones. Managed major accounts ($160MM) and SME for NPI. Tracked margins and resolved DSO, CIP, and market inventory issues.


Increased inventory turns by 74% and decreased freight cost by 15% by initiating the use of 3PL.

Data analysis resulting in $5MM of billings during a critical period of industry and company decline.

Increased customer on-time delivery performance from 40% to 92%. Reduced 95% of return material orders.

Led project that reduced inventory in Nortel-owned warehouses by $100K.

Technical Expertise

SQL & Business Objects for data mining and analysis, FGS forecasting software, former APICS member

ERP & systems: Priority, ERS, AS400, SAP, BaaN IV, OMNIS, IDA, ComTrac, PLANS, Unibuy, Quickbooks

Proficient MS Suite: Excel, PowerPoint, Access, 360, including Vlookup & Pivot Tables


Buffalo State College, SUNY • Buffalo, NY Bachelor of Science Degree: Mathematics • May 1999

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