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Office Service

Crofton, MD
February 19, 2020

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Andrew James

***** ******** *** ****

Brandywine, Maryland, 20613


Career Profile

Dedicated, resourceful, results-driven professional with an academic background in law and society. I am seeking to bring my work experience and academic training to a paralegal position within a law firm where I can assist with orchestrating a smooth flow of legal operations. I have experience utilizing Microsoft Office Suites, with a background in administration and research. Education

Frostburg State University-Frostburg, Maryland-December 2016 B.S. Criminal Justice: Law & Society

Dean’s List-Fall 2013, Spring 2015, Fall 2016

College of Southern Maryland- La Plata, Maryland- October 2019-February 2020 Paralegal Certification

Professional Experience

Hank’s Oyster Bar, Washington, D.C., December 2017-Present Server Team Lead


● Manage restaurant guest experience and flow of service.

● Provide accurate information to management on key issues.

● Organize and streamline personnel to optimize guest satisfaction.

● Guarantee that all restaurant standards are met by training new hires.

● Help establish training policies to ensure the productivity of the restaurant is met.

● Allocate workload to staff members to create a successful workflow. Associated Investigators. INC., Greenbelt, MD, September 2019-May 2019 Private Investigator Contractor/Intern

● Processed the service of subpoenas or writ of summons to facilitate case administration for District Courts.

● Conducted surveillance operations to verify validity of injury in disability cases for tier one insurance companies such as Allstate and Geico.

● Collected data and conducted video surveillance to capture evidence in support of domestic and child custody cases.

● Verified and authenticated the validity and admissibility of evidence in order for it to be used for court hearings.

● Managed and organized records of all information pertinent to all investigations.

● Assisted with researching records in conducting investigations when necessary.

● Provided daily status reports to management

Granite City Food & Brewery-Oxon Hill, MD, National Harbor, January 2017-March 2018 Host Coordinator/Certified Trainer

● Managed onboarding of restaurant staff to include: efficacy in learning the reservation management system, restaurant safety and guest services best practices.

● Managed guest relations and reservation systems.

● Facilitated steady flow of restaurant service to ensure guest had exceptional experiences and quality dining.

DOJ-Bureau of Alcohol, Tobacco, Firearms & Explosives, Washington, D.C.,May 2016-August 2016 Office Intern

● Organized and prepared media summaries regarding unlawful activities using Microsoft Word.

● Developed Excel spreadsheets for various ATF department projects.

● Conducted research for a joint ATF and federal legislative branch special report that featured the impact of drugs and gun use within the Washington, DC Metropolitan area.

● Organized database of photo line-ups for potential suspects using Microsoft PowerPoint.

● Learned to safely operate various firearms and weapons.

● Organized and maintained confidential information.

● Assisted with successful flow of daily administrative tasks. Alliance of Automobile Manufacturers, Inc. Washington D.C. April 2011- June 2012 (seasonal) Office Intern

● Organized, managed, and maintained documents and equipment in the office.

● Organized meeting materials for higher level employees.

● Maintained communication with all levels of personnel to gather and convey information about projects and daily tasks.

Skills & Abilities

● Experience collaborating and communicating with higher level officials and staff.

● Knowledge on preparing legal documents.

● Knowledge on conducting a legal interview.

● Knowledge on conducting legal analysis and problem solving.

● Ensure effective and efficient institutional operations.

● Experience conducting research and presenting reports.

● Proficient in Microsoft Office Suites.

● Strong interpersonal communication skills.

● Flexible and effective in prioritizing multiple concurrent projects.

● Exemplary planning and organizational skills

● Adept at maintaining confidential information.

● Resourceful and adept at building trusting relationships with customers and colleagues.

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