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Social Media Manager

Sterling, VA, 20165
February 19, 2020

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Erfahn Haghighi

***** ******** ******* • Sterling, VA 20165 • 571-***-**** •


Languages: Farsi

Software: Active Directory, Remote Desktop Connection, Windows Server 2003/2012/2016, WinDirStat, Dameware, IBM Lotus Notes, Service Exchange, Jira Remedy, Landesk Management Console, Kanbanize, UniFi, Java, IntelliJ IDEA, VMware vSphere Client, BIG-IP Edge Client (VPN), Interaction Client (VoIP), Configuration Manager Console (SCCM), Visio, Packet and malware analysis through Wireshark, Server/machine scanning in Qualys, webpage vulnerability scanning in Trust Wave, code vulnerability scanning in HP Fortify, Virtualbox, Linux, macOS, Windows 7 & 10, VLC media player, Microsoft Office

Hardware: Disassemble and reassemble desktop machines, configure a LAN and VLAN on multiple switches for a group of machines, Printer setup and configuration, laptop monitor replacement; CPU replacement

Networking: Network troubleshooting (command prompt), LAN and VLAN configuration, File Transfer Protocol, Active Directory, Firewall management, Command Line

Clearance: Public Trust


Safran Cabin Sterling, VA

Service Desk / Jr. System Admin May 2019 – Present

Led in Outlook and Windows 10 migration to over 200 employees efficiently within a small time-frame.

Assisted in designing a GUI for an Andon application using Java.

Terminated network cables and installed wall jacks in conference rooms/offices.

Assisted in a total corporate network migration to a different subnet.

Deploy UniFi switches and configure VLAN using UniFi web application.

Stood up a fully functioning domain using Windows Server 2016.

Manage accounts, groups, and computers in Active Directory.

Upgrade server and PC hardware to Safran standards to run upgraded software.

Assist with walk-ins, emails, and service requests in Safran’s Landesk ticketing system.

Innovative Management & Technology Approaches, Inc Alexandria, VA

Tier 1 Help Desk Technician June 2018 – May 2019

Certified in IT security training course FY 17 per USPTO

Provide end user support for all employees and contractors of the United States Patent & Trademark Office at the Office of the Chief Information Officer (OCIO) Service Desk.

Troubleshoot connectivity issues relating to LAN, WLAN, WAN, VPN, and VOIP technologies.

Troubleshoot hardware such as printers (local and network), scanners, keyboard/mouse, PIV smartcard, CISCO SOHO routers, and more.

Utilize Active Directory to modify user accounts.

Provide assistance via Microsoft System Center Configuration Manager 2012 in order to install software or resolve an issue.

Record and track customer information for incidents, inquiries, and service requests through BMC Remedy.

Recover missing files using EMC Avamar software.

Troubleshoot authentication technologies such as RSA Secure ID FOB and PIV Smartcards.

Symantec Corporation Herndon, VA

Information Security Analyst August 2017 – January 2018

Assisted in mitigating cyber-attacks by scanning client servers, web applications, and webpage codes with multiple vulnerability scanning tools for any vulnerabilities such as Qualys, HP Fortify, and Trustwave.

Accepted, resolved, and dispatched tickets to the appropriate system administrator.

Created comprehensive security write-upsin Microsoft Excel which articulated security issues, analysis and remediation techniques.

Responded to technical security questions and concerns from clients.

Maintained a strong awareness and understanding of the current threat landscape.

Conducted research on emerging security threats and potential customer impact.

Verizon Digital Media Services Dulles, VA Video Operator September 2015 – September 2017

Encoded and broadcasted live event streams and VOD experience for ESPN, Go90, FOX sports, GO international and domestic clients including high priority events such as NBA, NFS, NSL, NWSL, FIFA World Cup and NCAA Tournaments.

Troubleshot, documented and reported issues, errors or delays in a concise and timely manner.

Coordinated with Director/AD on site to ingest live video stream to upLync CMS encoding platform.

Assisted in managing and verifying client streams by monitoring the end user experience on browsers and multiple devices.

Verified and monitored A/V feed for quality control.

Prepared and delivered written and verbal communications in a professional and persuasive manner.

Self-employed Ashburn, VA

Photographer/Videographer July 2012 – August 2017

Covered various events through the photo and video medium during high-stress environments.

Marketed company brand through social media outlets to network with potential business partners and clients.

Built and maintained company website to show case all work and past experiences as a photographer/videographer.

Provided substantial customer support while delivering creative work.


Year Up / Northern Virginia Community College Woodbridge, VA Cybersecurity Training January 2017 – January 2018

Year Up is a leading one-year career development program with 250 corporate partners around the country; the program includes college-level courses, professional training, and a six-month internship.

Learned the fundamentals through lecture and intensive hands-on training for cybersecurity.

Relevant projects: Disassemble and reassemble desktop machines, configure a LAN and VLAN on multiple switches for a group of machines, packet and malware analysis through Wireshark

Relevant courses include: Network Security, PC Hardware & OS Architecture, Network Attacks, Computer Crime, & Hacking.

Stonebridge High School Ashburn, VA September 2007 – June 2011

Volunteer Experience

Northern Virginia Baha’i Center Sterling, VA

Sunday school teacher assistant, Photographer January 2011 – January 2013

Assisted Sunday school teacher in a 20-student classroom of middle school-aged children to educate them on religion.

Performed as the official photographer to showcase various events held at the Baha’i center.

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