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Training Management

St. Charles, MO
February 19, 2020

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Saint Charles, MD *****

314-***-**** ● ●


Highly experienced, cross-functional leader in employee learning and development and adult education program administration. Over 20 years of proven results in driving organizational goals through efficient implementation of talent management and development. Adept in all facets of leading training operations, including training management, educational theory, adult learning theory, occupational training, curriculum development, course design, training facilitation, assessment, and program evaluation. Proficient in managing design and implementation of process and policy related to performance management, onboarding training, employee professional development, talent acquisition, policy administration and succession planning. Passionate about cultivating retention of top talent through employee engagement initiatives, cross functional training and leadership development.


Curriculum Development ● Education Program Management ● LMS Management ● Training ● Professional Development Change Management ● Consulting ● Project Management ● International Business ● Restructuring ● Strategic Planning Policy Development ● Needs Assessment ● Process Improvement ● Start Ups / Turnarounds ● Negotiations Account / Territory Management ● Product Marketing ● Branding ● Public Relations ● Team Leadership / Motivation Talent Management ● Performance Management ● SABA ● ADDIE ● Andragogy ● SCROM ● Tin Can ● IT Strategy IT Security ● Network Administration ● Technical Support ● Technical Writing ● Web Design ● Profit & Loss (P&L) Budgeting ● Distribution ● Logistics ● Outsourcing ● Vendor Relations ● Assembly Automation ● Strategic Sourcing


Npower ● St. Louis, MO ● 2019 – 2019

Vocational training and career advancement services, specialized for military veterans and youth in underserved communities.

Technical Instructor

As a contracted instructor, facilitated training in technical skills, critical thinking and problem solving skills for non-IT program students. Instructed morning and evening classes within an inner-city school site. Prepared students for technical certification exams through Cisco and multiple other vendors. Supported students in building mastery in use of technical semantics, concepts and problem solving strategies. Facilitated training in soft skills including professionalism, communication, public speaking and presentations, to support students in gaining confidence within traditional business settings that may have previously been unfamiliar or uncomfortable to navigate. Evaluated student progress in both technical and soft skills, tailored instruction and feedback to optimize each student’s potential to achieve milestones leading to completion of the plan of study.

Key Achievements

Improved student success rates through individualized mentorship and coaching above and beyond the scope of required class time and coursework.

Vatterott College ● St. Louis, MO ● 2009 – 2018

Accredited career training institute, offering programs across 16 campuses and online courses.

Dean of IT Programs

Direct oversight for operations, academic quality, staff, and program outcomes. Served as Subject Matter Expert (SME) for academic and compliance teams for all Computer Technology programs. Hired, mentored, and evaluated a staff of 15 instructors; promoted and terminated as appropriate based on performance outcomes. Trained academic staff on new Learning Management System (LMS) and Contact Relationship Management (CRM) tools. Facilitated class instruction, evaluated student progress, and mentored students that faced challenges in advancing successfully through the program. Maintained all student records. Instructional philosophy focused on prompting students to exercise critical thinking and problem solving skills within every assignment, seeking a constructive process instead of just identifying the correct responses to test questions. Continuously conducted industry research to ensure that curricular content and student learning objectives remained current with industry changes and workforce demand. Managed and selected all course text books. Managed relationships with accreditors on all IT program issues. Ensured programs met compliance with state and federal guidelines and institutional rules.

Key Achievements

Increased enrollment within the Bachelor degree program by 25% through targeted marketing and recruitment of prospective students, paired with proactive career assessment and advising for all students to ensure that the program objectives and outcomes aligned with each student’s career aptitude and aspirations.

Led the IT programs through two accreditation evaluations, producing zero negative findings in both evaluations.

Sanford Brown College ● St. Louis, MO ● 2004 – 2009

A division of the Career Education Corporation, offering career training programs included paths in Healthcare, Dental, Design, Media Arts, Nursing, Technology and Business.

General Education Instructor

Facilitated instruction for non-traditional, adult learners within an accelerated learning program. Courses included math, history, computer technologies for medical programs, and advanced MS Office programs. Drove IT, Math and Science cross-functional integration. Managed the development and deployment of academic schedules, including teaching assignments. Conducted onboarding training for new staff, facilitated instructor coaching in use of Learning Management System (LMS). Completed teach-out for educational programs that had been retired from future enrollments.

Key Achievements

Increased student retention by 20% through design and implementation of a student support and personal accountability program called “Investment in Success.”

Career note: additional experience as Director of Recruitment and Training for Premier Impressions in St. Peters, MO; Vice President of Sales for Sales Development Associates in St. Louis, MO; Senior Strategy Planner, Worldwide Marketing for Lexmark International, Inc.; and National Training Manager & Senior Business Troubleshooter for Canon Computer Systems in Costa Mesa, CA. Details available upon request.


Master of Business Administration, Project Management ● American Intercontinental University ● Hoffman Estates, IL

Master of Education, Instructional Technology ● American Intercontinental University ● Hoffman Estates, IL

Bachelor of Science, Elementary Education ● Harris-Stowe State College ● St. Louis, MO

Missouri Life Teaching Certification, Elementary Education, Science 4-9, Math 7-12


Information Systems Security Certification ● Vatterott College ● St. Louis, MO

CIW Master Web Designer ● I-NET+ CompTIA ● Learning Cisco CLI Router Configuration

Six Sigma ● Microsoft Certified Professional ● Adobe Captivate Essential Skills


Networking Basics ● TCP / IP ● Linux ● Unix ● HTML ● Python ● Basic ● Troubleshooting ● A+

IT Security ● MS Operating System ● MS Office Suite ● Kaizen ● Agile Application

Storyline ● Articulate ● Captivate ● eCampus ● Lectora ● Canvas

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