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Project Manager, Scrum Master, Bus. Analyst, Product Owner, Scrum, CSM

Chicago, IL
February 19, 2020

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Donna Ivanov, PMP, CSPO, CSM

Chicago, IL *****

Cell +1-615-***-****



Certified Project Management Professional with demonstrated ability to deliver high quality, cutting edge products, services and support within diverse business domains. More than 9 years of experience delivering technology projects applying traditional and agile methodologies. As a Project Manager I lead projects and teams to deliver strategic products and services from initiation to deployment following SDLC process and applying knowledge, best practices and experience through all project management processes in all project areas within organizational framework and environment. As a Project Manager I have managed customer facing software applications for web, mobile and kiosk platforms including user interface, underlying services and product configuration. I am Certified Project Management Professional (PMP).

As a Technical Product Owner, I have managed product lifecycle for user facing software applications for web, mobile and kiosk platforms including user interface, API services and product configuration.

I have more than 3 years of Scrum Master experience leading distributed, co-located as well as offshore teams working on a single software application product or multiple work streams of products, services and product support and facilitate backlog activities processes as needed, removing impediments of any sort and maintain progress reporting visible to all team and stakeholders. I am an experienced Scrum Product Owner/Technical Product Owner leading requirements and development of robust high value products and services by interfacing with Business/Product Owners to gather and document requirements, build viable product user story backlog and manage the process of user story refining, prioritization, estimation and planning sprint backlog.

Business domain experience include healthcare, fast food restaurant, food services, academia, automotive, airline and non-profit.


• PM and ALM Tools: MS Project, MS TFS, Clarity, Remedy, JIRA, Confluence, Rallydev

• Change, Incident Management and Testing Tools: Remedy, JIRA, HP Quality Center

• Requirements Management Tools: RallyDev, Jira, MS TFS

• Other Skills: SQL, Relational Databases, JSON, XML, HTML, CSS, JSctipt, API, Data Analysis, Wireframes, Process flows, MS Visio, Balsamiq, MS Office, MS Word, MS Excel, MS PowerPoint


Innova Solutions / Cyberspace Technologies 09/2019 – 12/2019

Delivery Lead / Project Coordinator – Contractor short term

Served as a Delivery Lead / Project Coordinator facilitating the customer, Change Healthcare, and implementation partner teams for product design and development effort for phase one of a new dental payer credentialing product:

Worked with client product team to build an accurate phase one release backlog for offshore implementation team

Lead feature reviews and collaboration design sessions between client’s and offshore teams for the delivery of new user hierarchy data schema, multiple backend Web APIs and new Front End Services REST APIs

Created wireframes and project documentation; utilized Jira and Confluence for product backlog and all project documentation and reporting needs

Conducted ongoing progress evaluation and status reporting

United Airlines /Signature Consultants, Chicago IL 01/2019 – 07/2019

IT Business Analyst III / Technical Product Owner / Scrum Master - Contractor

IT Business Analyst/Technical Product Owner /Scrum Master on the United Mobile App development team in Scrum environment:

Lead the process of requirement elicitation from initial requests to complete detailed refined backlog user stories for features, services as well as technical debt for front end UI and backend API implementation

Lead a delivery and releases of multiple work streams for 3rd party SDK and external analytics platform integrations for new and existing mobile features and data analytics for feature and marketing performance metrics

Managed changing priorities of multiple Business Owners and organizational governance stakeholders to plan sprint and release backlogs while keep awareness and visibility

Lead a distributed development team from its forming to high performing Scrum Team in the role of Scrum Master; Lead Scrum ceremonies: daily stand ups, backlog grooming, sprint retrospectives, sprint reviews with different Business Owners;

Created and managed Jira boards and dashboards measuring sprint progress, overall feature backlog enhancement releases and production issues state

Managed prioritized product backlog in Jira: defined and refined backlog items (epic, user story, spike, enabler) with clear and measurable acceptance criteria; continuous backlog prioritization effort based on business needs and technical feasibility; created and managed sprint boards and dashboards in Jira

Lead vendor management coordination on new feature releases, enhancements, and defect log resolution

Capgemini /TekSystems, Chicago IL 03/2018 – 8/2018

Technical Project Manager - Contractor

Client facing Technical Project Manager on McDonalds Global Kiosk product development team:

Managed Kiosk (ordering) product development and releases for US market adoption efforts

Managed market requirements implementation through custom development or configuration effort

Maintained prioritized product backlog in Jira for product iterations for upcoming US pilot; Performed defect/issue prioritization and tracking in Jira; Supported offshore team product implementation efforts

Coordinated QA cycles and participated in pilot delivery preparation efforts with cross functional team in a consulting capacity

American Osteopathic Association, Chicago IL 02/2016 – 1/2018

IT Project Manager / Scrum Master /Scrum Product Owner

Responsible for all project management related activities on assigned projects:

Managed scope, schedule and budget of multiple medium to large technology projects

Drove successful delivery of a multiyear technology upgrade impacting all business units in the organization

Responsible for project planning, creating and tracking schedule, project and requirement documentation, maintaining issue-action items-risks log, stakeholder management, project status reporting and communication; team management


Lead strategic effort for building twenty eight new websites for certifying board services from vendor search and selection to successful delivery of innovative user experience and specific audience focused flows template sites; Coordinated unified content generation efforts;

New Item Bank application in the role of Scrum Master and Product Owner.

oMaintained prioritized product backlog in RallyDev: created and refined product backlog epics, user stories spikes and tasks; planned sprints

oPerformed scrum ceremonies: planning, daily standup, review and retrospectives

Upgrade of organization’s association management platform iMIS

University of Chicago, Chicago IL 03/2014 - 01/2016

Business Systems Analyst / Product Owner / Project Manager

Lead multiple new initiatives and coordinated existing application operations and issues resolution processes in the roles of Business Systems Analyst and Project Manager

Managed scope, schedule and budget of multiple medium to large technology projects from initiation to close; Day to day created and tracked project schedules, managed stakeholders, identified and managed risks, tracked issue-action items-risks log, maintained relevant communication schedule and status reporting on all levels of organization

Facilitated Scrum process activities: user story estimation, product backlog prioritization, release planning, stand-up, reviews and delivery

Facilitated UX and process design by creating wireframes, diagrams, prototypes

Projects worked on:

Lead the full project lifecycle efforts delivering a fully automated workflow to replacing an inefficient complex manual process for faculty hiring in all division’s twenty plus departments in the role of a project manager and business analyst. Coordinated the identification and negotiations for procuring a new workflow management system

Business Intelligence project to establish a reporting database and portal for the division

Process Improvement for an existing product: Organized a process of work intake, planning and delivery using Team Foundation Server (TFS) reducing a large number of defects in six months leading to streamlining the product releases in a quarterly schedule

The General Auto Insurance, Nashville TN 09/2013 - 12/2013

Business Analyst / Project Lead - Contractor

Lead the initial analysis and prototyping of a new mobile web application for auto insurance quote to buy process optimized for the mobile user ease of use with a new customer journey

Gathered requirements through facilitated meetings with stakeholders, subject matter experts as well as extensive documentation research; lead API design and requirements process

Lead prototype development and feature analysis in four sprints with internal development and external creative teams

Nissan North America, Nashville TN 05/2012 - 04/2013

Business Systems Analyst / Technical Product Owner / Project Coordinator - Contractor

Managed the project requirements process, documentation, development, release schedule and operations support for Leaf customer portal providing vehicle connected services functions for electric vehicles as well as marketing platform

Acted as a Technical Product Owner and provided full operations support for electric vehicle customer portal; Technologies: Linux, Java, Oracle DB

Followed a traditional methodology SDLC; Delivered SDLC requirements and project documentation: project charter, functional specifications, application /process design diagrams, test cases, quality control reports and technical implementation plans

Day to day project work include: facilitated product enhancement and integration design meetings with business owners as well as vendor offshore development team; performed User Acceptance Testing (UAT) with business users; engaged with global/offshore development team through project initiation, requirement communication and elaboration, estimation approval and design and development phases; facilitated daily standup meetings, organized task prioritization and progress tracking

Provided post system implementation support: providing ongoing technical and end user support, hardware and software upgrades, marketing program accounting setup and management, and vendor management

Closed discontinued sales model by identifying and coordinating the ending tasks for balancing the program and vendor accounts

Developed database queries using SQL for ad hoc reporting or incident troubleshooting

Managed a schedule for deployments on multiple products based on priority, readiness and team availability

Informatics Corporation of America (ICA), Nashville TN 09/2011 - 04/2012

Technical Implementations Project Manager

Planned technical implementations and deployments of solution releases, enhancements, and upgraded of Health Information Exchange (HIE) for twelve large provider health exchange alliances

Managed a master schedule, estimated resource needs, reduced implementation conflicts

Managed more than 40 technical implementations using a new time and resource scheduling process for minimized conflicts and delivery success

Implemented online schedule management and collaboration on SharePoint which resulted in the department’s increased work efficiency, capacity and quality

Prosirius Technologies LLC, Nashville TN 10/2010 - 08/2011

Project Manager

Lead a project to deliver successfully a coupon ecommerce site designed with highly automated customer facing and operations processes with two mobile apps capturing customer information and coupon selection. Prepared the contract proposal and project management plan which won the contract

Acquired, developed and lead a global development team to achieving delivery of project objectives and contractual commitments

Food Services of America, Nashville TN 10/2007 - 07/2010

Senior Web Developer (Remote/Virtual/Telecommute)

Designed and developed web applications utilizing ASP.NET, C#, HTML, JavaScript technologies

• Successfully designed and delivered a customer online submission and tracking claim system.

• Designed and delivered a highly usable real time delivery route tracking and reporting system through an innovative user interface supporting views of information details, detected variances or issues as well as featured mobile alert process. The end result was allowing operations management and staff's timely decision, which lead to achievement of a highest customer satisfaction.

• Successfully moved a help desk process for external and internal users to MS Dynamics CRM service module by performing needs identification, requirements gathering, design and development of multiple customizations, custom entities, custom activities, plugins and workflows.

• Defined requirements for migrating existing sales processes and ERP customer base and selected functionality to MS Dynamics CRM.

Comframe Inc, Nashville TN 01/2007 - 09/2007

Senior Software Engineer - Contractor

Designed and developed reports for a competency evaluation system using Microsoft SQL Server Reporting Services

• Participated in the development of a new competency evaluation for a healthcare education system

• Performed analysis of the business report needs. Designed and developed reports for a competency evaluation system on MS SSRS

• Technologies: ASP.NET, C#, DHTML, MS SQL Server, MS SSRS

digiChart, Nashville TN 05/2004 -06/2006

Programmer Analyst 3 / Lead Special Projects

Designed and developed SaaS EMR healthcare application utilizing ASP.NET, C#, HTML, CSS, JavaScript, XML, XSL, HL7, MS SQL Server following agile scrum methodology

Successfully lead a project for developing three data exchange interfaces for a SaaS EMR application with external PMS applications in a full SCRUM environment in the capacity of a product owner, scrum master and developer

Designed and delivered a highly usable provider setup which resulted in increased enrollment process quality and efficiency improvement with noticeable customer satisfaction and measured fiscal impact

Delivered a highly usable online support change request system for the SaaS EMR application

Performed analysis, design and development of new modules of the SaaS EMR application designed for tablet pcs: billing workflow; role, status based patient visit messaging inbox and detail; enabling the capability to upload billing charges to an outbound; encounter auto CPT evaluation; etc.

Supported production SQL Server Database and delivered ad-hoc reports for purposes of making educated business decisions or support issue resolutions

Performed research activities of government and healthcare standards and common practices

Worked with internal clients or external subject matter experts to gather and document requirements

Followed Agile Scrum methodology SDLC. Facilitated SCRUM ceremonies

GEAC COMMERCIAL SYSTEMS, Tampa FL 04/2002 -03/2004

(Acquired by INFOR)

Programmer Analyst 2

Designed and developed financial software and web applications utilizing MS VB, ASP.NET, C#, HTML, CSS, JavaScript, MS SQL Server:

Lead a project for web portal employee self-service with timesheet entry module providing a competitive advantage value

Completed multiple enhancements of a financial application for construction industry and a payroll application

Performed business and system analysis of new functionality modules or enhancements

Wrote functional and technical requirements documentation. Introduced a lean version use case document method for documenting requirements and design considerations

Designed and developed client server and web applications utilizing Microsoft technologies


Project Management Professional (PMP) No 2087383 September 2017

Certified Scrum Master (CSM) December 2018

Certified Scrum Product Owner (CSPO) November 2018


Master of Science in Electronics Engineering, TECHNICAL UNIVERSITY of Sofia, Bulgaria

Project Management in Information Technology Program, KAPLAN UNIVERSITY


PMI Chicagoland - Director of Technology 2016 - 2017

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