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Sales Training

Location:
Kolkata, West Bengal, India
Posted:
February 19, 2020

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Resume:

Tanubrata Mazumder

J/J -*/* Aswininagar

Baguiati, Kolkata -700059(India)

Cellular : - +919*********

E Mail : - adbu6j@r.postjobfree.com

Objective

Proficient and forward-thinking professional well knowledgably in setting clear team goals for performance in tandem with the company s objectives.

Career Summary

-Result oriented professional in the field of Sales Training,Learning and development.

-Proficient at managing & leading teams for running successful Sales operations.

-Rich experience of developing procedures, service standards for business excellence.

-Well versed with Team Management in the Sales /Service / BPO/ ITES, Telecom & Customer Service industry.

Key Competencies

- Initiates and coordinates monthly, quarterly, and annual sales plan and strategies that will guarantee achievement of target.

-Employee Development on Training & Retention

-Assisting and encouraging personnel to enhance personal and team target.

-Endeavor to establish an outstanding working relationship with dealers, distribution team, sales promoters.

-Work together with colleagues from other departments to improve efficiency and overall service delivery

-Sales Operations / Business L&D role & deliverables, understanding business & aligning goals

-Give prompt reports on crucial issues to management, suggest answers where obtainable

-Customer, People & Team Management

Key Responsibilities Handled

-Collate daily, weekly and monthly report for timely reviews and Audits.

-Design, develop and ensure adherence to Training Content

-Generate action plans to enhance performance and productive capacity of under performer

-Offer inspiration and training of internal sales team and RDS sales team on how to attain business sales objective.

-Take part in interview of candidates while supporting decision making to hire successful applicants.

-Create individual/Trainer development plans and identify training needs.

-Conduct Training need Analysis for various Lines of Business across the deal.

-Supervise essential key account possibilities.

Professional Experience

•Territory Manager for HMD GLOBAL (NOKIA) from May 2019 till date.

Job Function

Increased volume and value business within existing accounts

Successfully integrated new product lines,Met, inf not exceeded quota monthly.

Provide reports to Line Manager on KPI performance of the sales team.

Achieved highest sales volume and value in terms of featurephones for consecutive 6 months

Executed the daily operations of managing the sales territory.

Creating a professional relationship with dealers, distribution and Sales promoters to achieve the company objective

Anticipated potential opportunities through research of relevant markets and implemented sales

Initiates and coordinates sales plan and strategies that will guarantee achievement of target.

•Field Force Area Sales Manager for NOKIA Field Force program from September 2017 till April 2019.

Job Function

Work with the Line Managers to manage resources efficiently

Work with the Line Manager to create a dynamic and proactive sales team

Provide reports to Line Manager on KPI performance of the sales team.

Drive strong performance management in the team through clear expectations, performance appraisals, and feedback.

Work together with colleagues from other departments to improve efficiency and overall service delivery.

Creating a professional relationship with dealers,distribution and Sales promoters to achieve the company objective

Preparing comparison charts with competition and share the same with concerned stake holders to enhance business objective of the company.

Initiates and coordinates sales plan and strategies that will guarantee achievement of target.

•Training Coordinator with Denave India Pvt Ltd for NOKIA Field Force program from November 2013 till August 2017 .

Job Function

•Coordinating, managing and executing Product and Solutions / Sales Readiness / Soft-Skills Training for Nokia Mobile Phones - Eastern India Retail Network.

•Regional Training Lead - East India managing Trainers covering a span of 1200 + Retail Sales Consultants / Sales Managers / Regional Distribution team.

• Liaison with the Field Force and Sales Teams Stakeholders for Monthly Training Plan Roll-out.

•Managing the End to End Execution of Nokia Field Force Training across Eastern India

•Localization and Customization of Nokia Training Content.

•Train the Trainer Workshops and Certified Assessor for Trainers.

• Induction / Competency Development / Certification Programs for Trainers.

•Progressively review the training content for the desired presentation of the objectives, modules, courses, and delivery methods

• Regional Training Coordinator for NOKIA Sales capability (People Concepts ) from December 2011 till October 2013.

Job Function

•Manage all training related activities and catering to requirements from Promoters to Managers.

•Define Training Approach and Strategy leading to Training Calendar for Sales Team.

•Define processes for assessing competency gaps for Training Intervention.

•Conducting P&T training and softskill training to ISD/Distributors/Sales Team/Marketing team..

•Planning and execution of post training programs and assessment techniques, coordination with business, reports, handling MIS etc.

•Identifying the improvement areas & guiding them accordingly.

•Escalating the Knowledge related issues/updates to Product Management, providing solutions & trouble-shooting. Attended TTT and conducted CE training as per the agreed schedule

•. Transfer Information in a simple and effective manner with clear and concise communication.

•Deliver new hire training, appropriate refresher and Client Specific (CE) Product training. Assess needs and develop Training Modules to improve Sales Team Capability & Performance.

•Deliver Specialized Training Modules like Negotiation Skills & Train The Trainer

•Worked as Training Facilitator with IBM- Daksh BPO domestic process from April 2008 till Nov 2011

Job Function

•Monitoring the training process, identifying improvement areas and implementing adequate measures to maximize process accuracy level.

•Progressively review the training content for the desired presentation of the objectives, modules, courses, and delivery methods.

•Data analysis on a regular basis for presenting WRMs and initiating process improvements.

•Complete ownership to ensure BPMS implementation

•Worked as Senior Executive Trainer with IBM-DAKSH BPO domestic process from September 2005 till March 2008

Job Function

•Attended TTT and conducted CE training on the floor as per the agreed schedule.

•Conducted Training programs. Transfer Information in a simple and effective manner with clear and concise communication.

•Deliver new hire training, appropriate refresher and Client Specific (CE) Product training.

•Programs to CCS as per Operations Requirements. Trained the shop floor agents effectively and professionally to meet the training objectives (Both Soft Skills and Product).

•Smooth Transition and Ramp-up of the NHT. Reduce NHT Ramp-up time with each batch trained.

•Have the ability to monitor and coach the trainees for Improvement.

•Constantly update training modules.

•Take ownership of NHT performance on client metrics as per Floor requirements during first 4 weeks of disbanding into Production teams. Conducting Process assessments

•Worked as a Customer Interaction Executive (C.I.E.) in Reliance Infostream BPO from August 2003 till August2005.

Job Function

Meeting the KPIs (Key Performance Indicators) like AHT, Quality and Other Operational Matrices on consistent basis

•Worked as a Senior Marketing Executive for Calcuttayellowpages.com from January 2000 till July 2003

Achievement

Consecutive top performer in terms of promoter productivity across Bengal & Jharkhand in Nokia

Top performer in terms of promoter productivity across North LO in Nokia

Received KUDOS Award from Microsoft-Nokia for Training Process innovation and successful implementation of Lumia Army sellout team of Non promoter outlets by Route Trainers of East LO

Selected as IBM top talent and torch bearer for IBM Daksh.2008 for Training Process innovation and successful implementation.

Received GEM AWARD in 2009 & 2010 for contribution in training.

Received STAR AWARD in 2006 and 2007 for performance in Operations.

Skills

Managing Diversity

Groups and Work Teams

Strong analytical skill.

Employee Relations and Retention

Organizational Culture and Vision

Result oriented

New-Hire Orientations

Confidence Builder

Creating and Mapping Solutions

Critical Problem Analysis/Resolution

Training, Mentoring, & Counseling

EDUCATION QUALIFICATION

Passed Postgraduate Diploma in Marketing and Communication with 77%.

Passed Diploma in Electronics and Telecommunication Engineering with 80.18%.

Passed B.Sc. with 50%

Passed 10+2 with Science with 54%..

Passed 10 from ICSE with 73%.

PERSONAL DETAILS

Sex : Male

Father s Name : D.N. Mazumder

Marital Status : Married

Language Known : English, Hindi, Bengali



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