Sign in

Customer Service Legal Assistant

Denver, CO
February 19, 2020

Contact this candidate


Paralegal/Legal Assistant

Law, Rules, and Regulations Analysis – Effective Communication – Attention to Details

Motivated paraprofessional with five years of paralegal/clerk experience in various legal environments; Exceptional verbal and written English communication and legal drafting; Colorado Workplace Readiness Certified; Able to pass background check and drug test; Trained in multiple areas of law, including: personal injury, workers’ compensation, employment, criminal, civil, family, HIPAA, OSHA, and compliance; Cross-trained in the following:

Customer Service – Data Entry – Legal Research – Legal Analysis – Legal Drafting – Electronic Documentation – Medical Records – Medical Terminology – Anatomy – Human Behavior – Investigative Practices – File Maintenance – Public Interfacing – Project Work

good attendance honest punctual follows instructions meets deadlines hard working able to have effective communications with people of various backgrounds ambitious patient flexible enthusiastic mature completes assigned tasks motivated friendly able and willing to ask appropriate questions takes pride in job well done willing to learn dependable assertive responsible able to delegate authoritative able to plan results oriented time management principles personnel manager problem solver manages money or budgets public speaking team player team oriented independent worker self-motivated proficient computer skills keyboarding up to 65+ words per minute (WPM) typing proficient in Microsoft Suite advocate advise anticipate apply legal knowledge consult mediate coordinate determined evaluate formulate implement policies and procedures initiative initiate innovative inspirational able to negotiate public presentation representative project work resolve disputes able to explain legal terms organized correspondence filing files file management proofreading able to coach speak write read tutor deliver investigate devise invent forecast maximize perfect minimize eliminate waste able to adapt accepting of change detailed leader strong working relationships compliance administration extensive work with federal and state agencies and the general public


Customer Service

Responsible for responding to and assisting 35+ per day calls as inbound center representative

Served multiple hundreds of clients in restaurant and bar operations


Able to type 60+ WPM (per 1-minute test, completed 07/21/2019)


Supervised as many as 35 fellow operatives and/or subordinates simultaneously

Trained as many as 20 new employees in best practices in various retail and restaurant operations

Trained as many as 12 new employees in best practices in manufacturing processes and operations


Researched, analyzed, and interpreted laws, rules, and regulations with application to clients’ complex matters

Drafted, filed, and retrieved legal correspondence, documents, reports, memos, settlements and contracts/agreements

Assisted attorneys in preparation for trial and court hearings, by the following:

-electronic calendaring - electronic and telephonic court docketing - trial notebook production

Acted as liaison for compliance related matters, including federal and state HIPAA laws and data breach determination

Independently drafted updated HIPAA-compliant request form to reduce wasted efforts from non-responsive entities

Processed and investigated insurance claims submitted by clients for liability and determination of payments due


Bachelor’s (B.S.) – Psychology, IUPUI – Indianapolis, IN 08/2012 – 05/2014

Interpersonal Communications; Research Methods; Statistics; Data Analysis; Cognition; Life Span Development; Child and Adolescent Psychology; Abnormal Psychology; Behavioral Neuroscience; Intro. to Sociology; Intro. to Counseling; Personality Theories; Human Biology;

MS Office Suite (Word, Excel, Powerpoint, Outlook)

Paralegal Studies Certificate, IUPUI – Indianapolis, IN 08/2012 – 05/2014

Legal Analysis, Research, and Writing; Professional Responsibility (Ethics); Litigation Drafting; Civil Procedure; Contract Law; Contract Drafting; Family Law; Torts; Property Law; Criminal Law; Criminal Investigation; Criminal Adjudication; Evidence; Mediation; Employment Law; Constitutional Law; Health and Human Rights; Law and Public Health; Healthcare: Fraud and Abuse; Patent Prosecution; Trial Practice; Litigating LGBTQ Issues; Domestic Violence and the Law; Legal Drafting for Paralegals, Technology and the Law; Business Associations; Bankruptcy; Electronic Discovery; Crime and Society; Workers’ Compensation


Claims Associate, State Farm Insurance – Greeley, CO 11/2019 – Present

Compliance Administrator, CNO Financial Group - Carmel, IN 07/2019 – 07/2019

Legal Extern, U.S. Army Staff Judge Advocate - Ft. Knox, KY 09/2018 – 09/2018

Paralegal, Liberty Mutual Insurance - Carmel, IN 08/2015 – 08/2018

Paralegal Intern, Marion Co. Public Defender - Indianapolis, IN 09/2014 – 11/2014


Targeting Systems Operator, U.S. Army (KY Nat’l. Guard) - Lexington, KY 02/2000 – 02/2006

Honorable Discharge; No Reserve Commitment

Contact this candidate