Paralegal/Legal Assistant
Law, Rules, and Regulations Analysis – Effective Communication – Attention to Details
Motivated paraprofessional with five years of paralegal/clerk experience in various legal environments; Exceptional verbal and written English communication and legal drafting; Colorado Workplace Readiness Certified; Able to pass background check and drug test; Trained in multiple areas of law, including: personal injury, workers’ compensation, employment, criminal, civil, family, HIPAA, OSHA, and compliance; Cross-trained in the following:
Customer Service – Data Entry – Legal Research – Legal Analysis – Legal Drafting – Electronic Documentation – Medical Records – Medical Terminology – Anatomy – Human Behavior – Investigative Practices – File Maintenance – Public Interfacing – Project Work
good attendance honest punctual follows instructions meets deadlines hard working able to have effective communications with people of various backgrounds ambitious patient flexible enthusiastic mature completes assigned tasks motivated friendly able and willing to ask appropriate questions takes pride in job well done willing to learn dependable assertive responsible able to delegate authoritative able to plan results oriented time management principles personnel manager problem solver manages money or budgets public speaking team player team oriented independent worker self-motivated proficient computer skills keyboarding up to 65+ words per minute (WPM) typing proficient in Microsoft Suite advocate advise anticipate apply legal knowledge consult mediate coordinate determined evaluate formulate implement policies and procedures initiative initiate innovative inspirational able to negotiate public presentation representative project work resolve disputes able to explain legal terms organized correspondence filing files file management proofreading able to coach speak write read tutor deliver investigate devise invent forecast maximize perfect minimize eliminate waste able to adapt accepting of change detailed leader strong working relationships compliance administration extensive work with federal and state agencies and the general public
PROFESSIONAL EXPERIENCE
Customer Service
Responsible for responding to and assisting 35+ per day calls as inbound center representative
Served multiple hundreds of clients in restaurant and bar operations
Clerical
Able to type 60+ WPM (per Typing.com 1-minute test, completed 07/21/2019)
Managerial
Supervised as many as 35 fellow operatives and/or subordinates simultaneously
Trained as many as 20 new employees in best practices in various retail and restaurant operations
Trained as many as 12 new employees in best practices in manufacturing processes and operations
Legal
Researched, analyzed, and interpreted laws, rules, and regulations with application to clients’ complex matters
Drafted, filed, and retrieved legal correspondence, documents, reports, memos, settlements and contracts/agreements
Assisted attorneys in preparation for trial and court hearings, by the following:
-electronic calendaring - electronic and telephonic court docketing - trial notebook production
Acted as liaison for compliance related matters, including federal and state HIPAA laws and data breach determination
Independently drafted updated HIPAA-compliant request form to reduce wasted efforts from non-responsive entities
Processed and investigated insurance claims submitted by clients for liability and determination of payments due
EDUCATION / TRAINING
Bachelor’s (B.S.) – Psychology, IUPUI – Indianapolis, IN 08/2012 – 05/2014
Interpersonal Communications; Research Methods; Statistics; Data Analysis; Cognition; Life Span Development; Child and Adolescent Psychology; Abnormal Psychology; Behavioral Neuroscience; Intro. to Sociology; Intro. to Counseling; Personality Theories; Human Biology;
MS Office Suite (Word, Excel, Powerpoint, Outlook)
Paralegal Studies Certificate, IUPUI – Indianapolis, IN 08/2012 – 05/2014
Legal Analysis, Research, and Writing; Professional Responsibility (Ethics); Litigation Drafting; Civil Procedure; Contract Law; Contract Drafting; Family Law; Torts; Property Law; Criminal Law; Criminal Investigation; Criminal Adjudication; Evidence; Mediation; Employment Law; Constitutional Law; Health and Human Rights; Law and Public Health; Healthcare: Fraud and Abuse; Patent Prosecution; Trial Practice; Litigating LGBTQ Issues; Domestic Violence and the Law; Legal Drafting for Paralegals, Technology and the Law; Business Associations; Bankruptcy; Electronic Discovery; Crime and Society; Workers’ Compensation
WORK EXPERIENCE
Claims Associate, State Farm Insurance – Greeley, CO 11/2019 – Present
Compliance Administrator, CNO Financial Group - Carmel, IN 07/2019 – 07/2019
Legal Extern, U.S. Army Staff Judge Advocate - Ft. Knox, KY 09/2018 – 09/2018
Paralegal, Liberty Mutual Insurance - Carmel, IN 08/2015 – 08/2018
Paralegal Intern, Marion Co. Public Defender - Indianapolis, IN 09/2014 – 11/2014
MILITARY EXPERIENCE
Targeting Systems Operator, U.S. Army (KY Nat’l. Guard) - Lexington, KY 02/2000 – 02/2006
Honorable Discharge; No Reserve Commitment