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Service Customer

United Arab Emirates
10 000+
February 19, 2020

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Ghoroob, Mirdif, Dubai, UAE +971-**-***-****

Dear Sir/Madam,

I would welcome the chance to further discuss the available position. I am very reliable and trustworthy individual with a friendly and positive attitude. I am comfortable working independently as well as collaboratively as part of a team. My skills include the following:

• Emotionally mature; calming and positive temperament; tolerant and understanding.

• Strong skills in time management and prioritizing tasks.

• Creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic.

• Honest, eager individual with a genuine passion for helping others.

• A motivated self-starter and team player that can be trusted to complete tasks.

• Detail-oriented with strong planning and organizing abilities.

• A clear and logical communicator, able to establish rapport with both guests and colleagues. I would appreciate the opportunity to meet with you and demonstrate that along with my credentials, I have the work ethic, demeanor and positive attitude to fit right into your team. I can be reached at +971-**-***-**** or via email at Thank you for your time and consideration. I hope to hear from you soon.


Elmien van Rensburg


Ghoroob, Mirdif, Dubai, UAE +971-**-***-**** PERSONAL SUMMARY

• Well presented with exceptional customer service and communication skills. Experienced in working under pressure in a quick paced fast moving environment. Able to anticipate and solve problems with a task ownership mindset. Very friendly, helpful and approachable. Currently looking for a suitable position with a progressive company. KEY SKILLS AND COMPETENCIES

• Self motivated, proactive & hardworking.

• Good organisation and prioritisation skills.

• Can offer a warm & friendly greeting to visitors.

• Excellent telephone manner.

• Smart, presentable appearance.

• Ability to listen and anticipate.


• • NATIONALITY : South African

• LANGUAGE SPOKEN : Afrikaans, English

• DATE OF BIRTH : 23 March 1994



Secondary School Suid-Natal, Portshepstone, South Africa High School Graduate, November 2012

• School Subjects: Afrikaans, English, Geography, Consumer Studies, Mathematics, Life Orientation, CAT - Computer Application & Technology PROFESSIONAL EXPERIENCE

Flydubai- Dubai, United Arab Emirates

Cabin Crew, In-flight Services 29 April 2015 – Present.

• Responsible to the Senior Cabin Crew Member working as part of the cabin crew team, taking individual responsibility for the cabin operation and the associated customer experience. Responsible for the safe and consistent delivery of a quality onboard service in accordance with company and regulatory policies and procedures.

DNATA- Emirates Group, Dubai, United Arab Emirates Marhaba Service Agent, Airport Operations Department 30 April 2013 – 25 April 2015

• To provide a comprehensive and high-quality meet and greet service to all VIP, CIP, Marhaba & Special Handling(UMs, handicapped/ deaf/ dumb, blind etc) passengers that includes check-in, immigration, Mishandled Baggage, onward connections, reservations, and assistance with resolving issues such as mis-connections, cancelled bookings, improper documentation (visas) etc. in order to increase the volume of the business through the provision of a quality product and hence project DNATA’s image as service provider and Dubai’s image as quality destination to ensure they have a carefree journey.

• To meet, greet and escort passengers as per the laid down service standards (smile, address by name, cheerful outlook, briefing, grooming standards etc) in order to provide a quality service that projects DNATA’s image as a service provider.

• To meet (capture/ screen) the designated passengers by monitoring flight arrivals / departures and aircraft parking bays in order to ensure that passengers are promptly received and escorted.

• Issue revenue documents/ service vouchers and update the system as per booking requests and service provided in order to ensure the collection of revenue from airlines and corporate clients.

• Assist the Senior Marhaba Service Agent in updating the database (AGSS/ TSS) with information of the service provided and outstanding requests (delayed flights etc.) from the current shift in order to provide customers feedback on the service provided and coverage by the next shift for delayed passengers and no shows.

• Resolve customer issues pertaining to reservations, onward connections, visa formalities etc. in order to ensure minimum inconvenience to passengers and safeguarding the image of DNATA, the airlines (incl Emirates) and Dubai.

• Provide information and guidance to customers of flight schedules, airline formalities, visa requirements, hotel information, currency exchanges, transport arrangements etc in order to reflect an image of a `knowledgeable’ quality service enhancing DNATA’s image as a service provider.

• Monitor usage and condition of all items at the lounge and inform the supervisor of any requirements, maintenance and changes in order to ensure that the lounge facility is up to the standard projected to the customers.

• Attend and brief all customers using the lounge facilities available, procedures for boarding and facilities available in the concourse in order to ensure a convenient and a pleasant stay at the lounge followed by an on time completion of boarding formalities. Wozani Africa Events, Ramsgate, South Africa

Promoter (part time- while studying), June 2012 – Present

• Learn about competitors' products and consumers' interests and concerns in order to answer questions and provide more complete information.

• Visit trade shows, stores, community organizations, and other venues to demonstrate products or services, and to answer questions from potential customers.

• Set up and arrange displays and demonstration areas to attract the attention of prospective customers.

Lee Models, Margate, South Africa

Promoter (part time- while studying), June 2012 – Present

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services.

• Provide product information, using lectures, films, charts, and/or slide shows.

• Provide product samples, coupons, informational brochures, and other incentives to persuade people to buy products.

Bosveld Lapa Restuarant, Ramsgate, South Africa

Waitress (part time- while studying), Mar 2008 – Oct 2008

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

• Present menus to patrons and answer questions about menu items, making recommendations upon request while explaining how various menu items are prepared, describing ingredients and cooking methods.

• Garnish and decorate dishes in preparation for serving. Panarottis, Margate, South Africa

Waitress (part time- while studying), Dec 2009 – Nov 2010

• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

• Prepare tables for meals, including setting up items such as linens, silverware, and glassware.

• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.


• Upon request

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