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Life Insurance Customer Service

Location:
Claremont, CA
Posted:
February 19, 2020

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Resume:

MATHEW M. PUENTES

Pomona, CA *****

909-***-**** adbu3x@r.postjobfree.com

https://www.linkedin.com/in/mathewpuentes/

BUSINESS ANALYST

Business Analyst and Army Veteran with 5 years of proven experience. Accomplished measurable results while leading teams of personnel in a dynamic, fast - paced environment. Possess a comprehensive background in operations management, customer service, and process improvement derived from conducting domestic and global operations including Iraq and Kuwait. Possess extensive knowledge in team leadership, risk mitigation, and inter- personal communication. Recipient of multiple awards for outstanding performance and professionalism including the Army Commendation Medal. Career supported by Department of Defense training, certificates, and Bachelor of Science in Business Administration.

• Coaching & Training

• Team Leadership

• Problem Solving

• Economic Planning

• Loss Prevention

• Process Improvement

• Quality Control

• Inter-cultural Communication

• Business Data Analysis

PROFESSIONAL EXPERIENCE

Modern Woodmen of America – Los Angeles, CA 2019 – Present Intern

• Served as intern to help improve quality of life for community members through financial guidance and social, educational, and volunteer activities

Ross Stores, Inc. – Los Angeles, CA 2019 – 2019

Intern

• Served as intern by collaborating with expert buying and planning teams resulting in hands-on experience to include generating meaningful business ideas and learning company culture United States Army – Various Global Locations 2012 – 2018 Team Leader

• Provided helpdesk services to the Command Operations Center and joint coalition personnel which ensured communications for 300 users; awarded the Army Commendation Medal

• Served in other capacities outside assigned job as satellite communications systems operator including information technology specialist and nodal network systems operator; increased job qualifications

• Troubleshoot and resolved Phoenix communication link which maintained constant network operation while deployed to Camp Havoc, Al Asad, Iraq

Ultimate Painting Services – Los Angeles 2011 – 2012 Repair Technician

• Provided repairs for customers in both commercial and residential contracts relating to painting needs EDUCATION & TRAINING

Bachelor of Science, Business Administration California State Polytechnical University, Pomona, CA Accident and Health License

Life Insurance License

AWARDS

Army Commendation Medal

Army Achievement Medal

TECHNICAL SKILLS

Software: Microsoft Office, SharePoint Operating Systems: Mac / Microsoft Windows



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