DONA JOSE

***-*** ******* ******, *********, N*C*H3

226-***-****; adbtzj@r.postjobfree.com

OBJECTIVE

Healthcare Administrator with proven ability to ensure exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. SKILLS

• Effective communication skills

• Time Management

• Safety practices

• Healthcare management

• Patient care quality

• Relationship building and retention

• Compassionate support and psychological management

• Confidential case documentation

• Scheduling

• Data collection and management

• Strategic decision-making

• Inventory and restocking

• Patient education and counselling

WORK EXPERIENCE

RELATED EXPERIENCE

Medical Office Assistant (Intake Reception centre) -Present Accq sleepLab- Waterloo, Ontario

• Receive inbound calls as well as checking and responding to messages; directing calls to appropriate personnel when necessary

• Place outbound calls to schedule or reschedule appointments to ensure sleep lab schedule is full each day

• Preparing patient charts and night sheet daily for night techs

• Maintaining patient call lists, ensure patient information is accurate in EMR Personal Support Worker/ Home support worker

Eastwood Senior Community- Kitchener, ON October 2019-December 2019

• Provided safe mobility support to help patients move around personal and public spaces.

• Recognized and reported abnormalities and/or changes in patients' health status to case manager.

• Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.

Radiation Therapist

NH HealthCity- Bangalore, Karnataka, India June 2016- August 2017

• Documented patient data in Medical Report chart and reviewed prior health history to understand needs and deliver targeted care.

• Observed patients during treatment to monitor for any adverse treatment reactions and offered quick emergency response to address concerns.

• Maintained adequate patient and personnel protection in presence of radiation to avoid overexposure and tissue damage.

• Administered radiation therapy in prescribed doses and to designated anatomy to directly affect target areas.

• Monitored operation of radiation therapy equipment to verify continuous functionality, identified faults and escalated repair needs for quick attention and resolution.

• Followed physician instructions and prescription data when preparing patients for and administering treatments.

• Provided patient education.

Volunteer Experience

Community Health Centre- Wayanad, Kerala January 2018-August 2018

• Developed and implemented variety of innovative policies and strategies to promote client self- sufficiency.

• Worked with senior case managers to coordinate team development activities and trainings.

• Referred families to shelters, legal resources and educational programs.

• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.

• Comforted family members offered attentive listening and high level of emotional support.

• Protected privacy and delivered comfort to preserve dignity of dying patient and family members.

• Maintained accuracy, completeness and security for medical records and health information. EDUCATIONAL QUALIFICATION

Healthcare Administration and Service Management

Post Graduate Certificate September 2018- December 2019 Conestoga College-Waterloo Campus

• Received deans honour award for achieving over 80% in Fall and winter semester for healthcare administration and service management program from Conestoga college, waterloo Bachelor of Radiotherapy Technology September 2012-August 2016 Narayana Hrudayalaya Institute of Medical Sciences -Karnataka, India

• Received University First Rank for BSC Radiotherapy batch of 2012-2015 from Rajiv Gandhi University.

•Awarded in best outgoing student award of 2012-2015 batch from NH HealthCity,Banglore

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