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Reunion, FL ***** 407-***-**** adbtwk@r.postjobfree.com

Industrious and enthusiastic management professional offering 40+ years of title experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction. Strategic manager with 40 years of experience leading and overseeing various levels of business activities. Strong history of devising precise and targeted business operations plans, managing team members and financial areas, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and profit initiatives while leading quick and efficient attainment of objectives. Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products. Effective manager with strong background in directing, training and motivating staff to achieve full potential. Perceptive with keen talent for identifying employee weaknesses and tactfully addressing with constructive feedback. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Executive-level Business Manager and entrepreneur with experience running start-up and emerging companies. Strong technology and product development expertise. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team-building skills.

Negotiation

Staff management

Business development

Contract management

Strategic planning

Data collection and analysis

Business analysis

Positive and friendly

Strong interpersonal skills

Exceptional time management skills

Money handling abilities

Motivated team player

People-oriented

Quick learner

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Financial management

Natural leader

Skilled problem solver

Computer literate

Active listening skills

Planning and Organization

MS Office Suite

Manager, 08/2006 to 01/2017

Title America Land Services – Orlando, FL

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.

Performed annual reviews assessing each employee's performance and developed improvement plans. Improved operational planning and business frameworks to enhance resource utilization and reduce waste. Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.

Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.

Served as Subject Matter Expert and main point of contact for all matters. Assessed financial statements and P&L reports to evaluate branch performance, develop targeted improvements and implement changes resulting in increased profitability. Manager, 07/2005 to 07/2006

First American Title Agency – Orlando, FL

Improved operational planning and business frameworks to enhance resource utilization and reduce waste. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.

Trained and guided team members to maintain high productivity and performance metrics. Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.

Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.

Served as Subject Matter Expert and main point of contact for all matters. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.

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Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.

Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.

Trained new employees in specific job requirements. Regional Manager Northeast, 11/1994 to 07/2002

American Pioneer Title Insurance Company – Casselberry, FL Brought about industry-leading growth by applying strategic title industry knowledge and leadership skills.

Improved branding initiatives by implementing effective marketing campaigns to maximize engagement and brand awareness.

Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.

Built and deepened partnerships with industry leaders to strengthen collaborative efforts and promote mutual profitability.

Attracted new clientele and developed customer relationships by hosting product-focused events. Boosted brand growth by devising strategic network and marketing tactics. Marketed over $1M worth of Premium in month.

Oversaw all administrative and recordkeeping functions. Spearheaded market expansion plan for senior leadership, including sales planning, marketing and product R&D investments.

Managed personnel issues and implemented corrective actions. Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.

Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.

Drove business development and customer acquisition initiatives to accomplished strategic objectives. Targeted prospects in other territories through careful research of competitor products, services and trends. Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.

Owner, 04/1983 to 11/1994

Dunn Title Company – Bowie, MD

Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.

Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.

Enhanced operational efficiency and productivity by managing budgets, accounts and [Task]. Devised, deployed and monitored processes to boost long-term business success and increase profit levels 20% per year

Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.

Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.

Established, optimized and enforced business policies to maintain consistency and high-quality standards across title operations.

Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness.

Input income and expense details into Quicken to track business finances and address variances. Managed 15 employees by supervising daily tasks.

Conducted target market research to scope out industry competition and identify advantageous trends. Maintained up-to-date administrative records to monitor operational conditions. Applied human resources expertise to optimize hiring, training and performance. Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.

Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.

Consulted with customers to assess needs and propose optimal title solutions. Manager, 06/1974 to 04/1983

Stewart Title Guaranty Company – Houston, TX

Improved operational planning and business frameworks to enhance resource utilization and reduce waste. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.

Performed quarterly reviews assessing each employee's performance and developed improvement plans. Trained and guided team members to maintain high productivity and performance metrics. Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.

Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.

Served as Subject Matter Expert and main point of contact for all matters. Oversaw and optimized work of 10 processors performing high-quality title work. Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands. Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.

Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Devised, deployed and monitored processes to boost long-term business success and increase profit levels by 75%.

Trained new employees in specific job requirements. Prepared quotes for new products and services and composed budgets. Developed and maintained relationships with builder customers and suppliers. Communicated best practices among on-site and external personnel to align efforts and goals. Hired, trained and mentored staff to maximize effectiveness. Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Demonstrated new products, procedures and techniques to employees. Maintained current knowledge of all facets of operations. High School Diploma: 06/1971

Bowie Senior High School - Bowie, MD

Dean's List

Majored in Businsss

Associate of Arts: Business Administration, 01/1974 Prince George's Community College - Upper Marlboro, MD E

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