Summary

Skills

Experience

MARTHA ALICIA MUNOZ DE

LOMAS

*** **** **, *******, ** 94590 (H) 707-***-**** adbtw2@r.postjobfree.com Qualified [Job Title] with [Number] years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator with [number] years in a demanding call center environment as a Customer Service Representative. Friendly Sales Associate adept at working in diverse retail and customer service environments. exceptional Communication Skills Strong

Client Relations quick Learner creative

Problem Solver proficient In Cash

Management Trusted Key Holder cash Flow

Management shipping And Receiving

Professional credit Card Processing multi-line

Phone Talent training Development Aptitude

teller 04/1997 to 01/2015

we cash inc

4300 sonoma boulevard suite #700 Developed reputation as an efficient service provider with high levels of accuracy. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Communicated all store initiatives and promotions to customers to generate return business. Cashier 09/2006 to 02/2009

76 Gas Station – Fairfield, Ca

Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Education

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers.

Calculate total payments received during a time period, and reconcile this with total sales.

Process merchandise returns and exchanges.

supervisor 02/1989 to 12/2003

straw hat pizza. - 3780 sonoma boulevard. Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information. Communicated with vendors regarding back order availability, future inventory and special orders. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Assisted customers with food selection, inquiries and order customization requests. Served as the main liaison between customers, management and sales team. High School Diploma: FOOD NOURISHMENT TECHNICIAN Jul 1977 EL CENTRO DE ESTUDIOS TECNOLOGICOS DEL MAR # 1 - GUAYMAS, SO FOOD NOURISHMENT TECHNICIAN.IN THE AREA Of.CHEMISTRY BIOLOGY.