CAREER OBJECTIVE

Detail-oriented customer service representative with over 10 years of experience. Self-motivated with the ability to work in a team setting, as well as independently, with a commitment to providing best in class customer service. Seeking a position as a server with growth possibility.

KEY SKILLS AND COMPETENCIES

Team-spirited, loyal and hard-working professional who strives to excel.

Have numerous transferable skills including the following: listening, problem solving, conflict resolution, troubleshooting, exercising patience, empathy, accommodating requests

Quick learner, able to master new skills in a fast-paced environment. Deep understanding of service functions and business tools with a track record of exceptional client service and support requirements.

Demonstrated a positive and professional approach and communicates effectively with customers and team members at all times.

Computer-oriented; proficient with PCs, Microsoft Office and applications and able to efficiently research and navigate the Internet and handle all e-mails in a timely and thoughtful manner.

PROFESSIONAL EXPERIENCES

Restaurant Server/Team Lead August 2018 to Current

Andretti Indoor Karting & Games – Universal Blvd, Orlando, Fl 32819

Establish work procedures and processes that support organisation standards, procedures, and strategic directives

Develop new strategies for the team to reach its goal.

Monitor team members participation to ensure the training they provided was being put into use.

Maintain serving standards and followed all regulations while performing duties.

Develop relationships with customers to facilitate stable work experience

Restaurant Server Nov 2017 to July 2018

Dave & Busters – International Dr, Orlando, Fl 32819

Trained new employees on the entire workflow process

Conducted final check of food items prior to serving customers to ensure quality maintenance.

Ensured the cleanliness of dining area and food items before serving.

Management of time to ensure professional dining experience

Communicate with employees and management for assistance and team related activities

Performed tasks to create an organized atmosphere

Server Trainer Sep 2016 to Jul 2018

Earls Kitchen & Bar – Conroy Rd h246, Orlando, Fl 32839

Networked with customers and asked open-ended questions to determine what their immediate needs were.

Verified that all merchandising standards were maintained on a daily basis.

Offered exceptional customer service to differentiate and promote the company brand.

ADDITIONAL EXPERIENCES

Banquet Server/Restaurant Server Feb 2015 to Apr 2016

Main Event – International Dr Suite 1032, Orlando, Fl 32819

Restaurant Server Jan 2014 to Aug 2015

Cheddars Scratch Kitchen – S Semoran Blvd, Orlando, Fl 32822

Restaurant Server Apr 2012 to Jul 2014

Ale House – 13536 S John Young Pkwy, Orlando, Fl 32837

Team Lead Feb 2008 to May 2011

McDonalds – 13401 Landstar Blvd, Orlando, Fl 32824

REFERENCE: Available on request

EMILIO CINTRON

SUMMARY

Service-driven professional with broad skills in customer service, team communications, conflict resolution, and leadership. An unwavering commitment to customer service, with the ability to build productive relationships, resolve issues and win customer loyalty. Manages multiple tasks to completion, handles interruptions, and remains focused to ensure detailed accuracy and optimal productivity.

AREAS OF EXPERTISE

Phone and In-person Support

Information Recording

Complaint Handling

Records Management

Strategic Planning

Customer Relationship Team Lead

Customer Acquisition & Retention

Hospitality

Guest Services

First Contact Services

EDUCATION

Associate of Arts, Pending

Valencia College – Orlando, Fl, United States

2013-Present

High School Diploma, General

Freedom High School – Orlando, Fl, United States

2011

Contact this candidate