Salesforce Sales

Jayanthi

SFDC Administrator

Email: adbtuq@r.postjobfree.com

Ph#:678-***-****

PROFESSIONAL SUMMARY:

Over 5+ years of experience in Salesforce.com CRM Platform.

Strong Knowledge in Salesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.

Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.

Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.

Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.

Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.

Audit, monitor and maintain the integrity of reporting data within Salesforce

Develop test protocols or plan for testing revised application and review test results.

Coordinated and transferred knowledge to the offshore team.

Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.

Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.

TECHNICAL SKILLS:

Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual force (Pages, Components & Controllers), S-Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in Apex, Visual force, Workflow Rules, Validation rules, Profiles, Permission Sets, Sharing Rules, Triggers, Reports, Profiles, Change Set, Salesforce to Salesforce, Custom Settings, Translation workbench, Eclipse Force.com IDE, LDS, Salesforce to Lightning, Jira, Rally.

EXPERIENCE:

Client: Kindred Health Care, Louisville, KY Apr 2019 – Till Date

Role: SFDC Administrator

Responsibilities:

Designed workflow rules and specify related tasks, time triggered tasks, email alerts, filed updates to enable business logic.

Played a key role in vendor selection.

Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.

Implicated in mapping the fields amidst the current reporting system and Salesforce using data loader.

Achieved import and export operations to load customer data and other master data adopting data loader.

Interpret business requirements into SFDC system functionality. Identify, evaluate, test and deploy solutions that are cost-effective and meet business requirements.

Generated sync of contacts, email alerts, events and tasks amidst Salesforce to Outlook and Outlook to Salesforce strongly.

Worked closely with the legal team in implementing an end to end solution

Streamlined the approval process across Legal & finance team.

Deployed the complete application in incremental change sets.

Documented & conducted multiple training sessions across various team.

Responsible for Salesforce.com inquires regarding issue resolution from all parts of the Sales and Product Marketing organization.

Achieved comprehensive analysis of business practices and guided on ways to boost up the processes.

Designed Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

Skilled on Case Management, captured cases from the company's website and customer emails.

Managed Auto response rules if customers approached beyond the business hours.

Toiled on Record Types, Validation Rules, Triggers and Page Layouts.

Organized Email Templates and Mail Merge Templates and was committed in doing the mail merge for various standard and custom objects.

Generated several Reports and Report folders to support managers to better utilize Salesforce as a sales tool and organized various Reports for different user profiles based on the needs of the organization.

Deliver continuing support in the areas of SFDC configuration, administration, reporting, data migration, solution design and project co-ordination.

Environment: Saleforce.com platform, Record types, Reports, Dashboards, Email, Triggers, Sharing Rules, PowerPoint, Excel, Waterfall, Validation Rules, Messaging, Dashboards, Standard and Custom Objects.

Client: Synovus Bank, Columbus, GA Jan 2017 – Mar 2019

Role: SFDC Administrator

Responsibilities:

As a SFDC Administrator, interacted with various business areas to gather requirements and develop data model to suit complex business needs.

Generate sales reports and maintain dashboards, configuring user profiles and security settings based on specific client needs.

Offer guidance and solutions for software customizations, while performing standard health check reporting within the Salesforce platform.

Create page layout customizations, workflow rule creations, email notifications, and overall direction of 3rd party tool selection and implementation.

Customized standard sales force objects like products, price books, case management and solutions.

Created custom Objects and Fields- Leads, Marketing, Campaign, Dashboard, Sales, Accounts etc.

Administered Salesforce.com SFA setup, which involved modifying roles and profiles, creating/modifying dashboards/reports and managing users.

Created use case scenarios, custom work flow and business logic.

Configured security and organizational hierarchy for sales for Salesforce implementation.

Evaluated Salesforce.com support module for call-center and help desk application.

Established deployment strategy for implementing Salesforce.com changes.

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).

Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs.

Created workflow rules and defined related tasks, time triggered tasks, email alerts.

Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations

Created profiles and implemented Object and field level security to hide critical information on the profile users.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Environment: Saleforce.com platform, Visualforce, Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse

Client: Bealls, Bradenton, FL Feb 2014 – Dec 2016

Role: SFDC Administrator

Responsibilities:

Analyzing business requirements and preparing Entity Relationship diagrams and converted them to Salesforce.com using Standard/Custom objects, established objects relationships using Lookup, Master-Detail and Junction objects to implement one-to-many and many-to-many relationships respectively.

Performed Salesforce.com Administrative activities - Creating Users, Roles, Profiles, Record Types, Page Layouts, Search layouts, Validation rules, Communication Templates, Workflow rules, Approval process, Process Builders, Visual flows, Reports, Dashboards, Single Sign-on (SSO) and Security Controls.

Good experience in implementing CRM features like Lead, Account, Contact, Opportunity, Campaign, Case management using Web-to-lead, Web-to case, Email-to-case and custom Lead conversion.

Developed Custom Reports and Dashboards, for management using Tabular, Summary, and Matrix and Joined reports.

Worked closely with Business users to enabled business process using SFDC.

Experienced in Service Cloud, Sales cloud, Collaboration Cloud and SFDC Customer

Keeping in close contact with key project members and decision makers

Update documentation

Identify project goals and objectives

Manage and controlling project work, aligning it with strategy

Liaise with clients to identify and define project requirements, scope and objectives

Help prepare project proposals, timeframes, schedules and budget

Environment: Saleforce.com platform, Record types, Reports, Dashboards, Email, Triggers, Sharing Rules, PowerPoint, Excel, Waterfall, Validation Rules, Messaging, Dashboards, Standard and Custom Objects.

https://trailblazer.me/id/jkumaran

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