Srikanth Surapaneni Phone: 952-***-****

Sr. SCCM Engineer/Client System Engineering Email: adbtty@r.postjobfree.com

Objective

Creative problem solver with over 15 years of Information Technology experience is seeking position requiring extensive SCCM Engineering, desktop migration, deployment, image, patching experience. And also providing an extensive array of hardware & software skills and experience.

Experience Summary

An IT professional with over 15 years of experience in creating custom desktop images, certifying different hardware (desktops and laptops), create SCCM device driver packages, custom SCCM collections, reporting, configuration items, software packages deployment, monitoring, content distribution, patching.

Worked on different corporate level projects – Cisco AnyConnect VPN upgrade, Office 2016 upgrade, Win7 to Win10 migration, Office 365 Proplus, Symantec Endpoint upgrade.

Software Packaging and Maintenance, deployment, retirement, integration, desktop imagining (Win7 & Win10), security updates patching

Azure/Intune – auto enrollment applications, implemented AppLocker & GPO policies.

Setup & configured SCCM Operating System Deployment (OSD) for Windows 7 & Windows 10.

Extensively worked on MSI Application Packaging using InstallShield AdminStudio 14.0 and Wise Package Studio 8.0, Microsoft App-V 5.1 – to virtualize applications.

Experienced in all stages of the Software Packaging lifecycle functions – requirements gathering, analysis, design, development, test and implementation.

Experience in writing scripts using PowerShell Script, Wise Script, VBScript, Install script, WMI scripts, NetInstall Script and Batch files.

Proficiency in maintenance, troubleshooting and upgrading of applications.

The experience which I currently have, and the ability to apply my expertise in specific technologies in various enterprise scenarios (5,000-25,000 desktops), allows me to quickly adapt and take charge of a company’s process of Application Integration.

Ability to work independently, to troubleshoot, perform root cause analysis, identify and isolate technical issues, and work in a collaborative effort with other team members as necessary to quickly and effectively resolve technical issues, provide timely status and progress reporting to customers. Take ownership of the issue analysis and resolution efforts and committed to “in doing what it takes” to resolve technical issues regardless of the effort or timeframe required.

Technical Experience

Operating Systems

Windows 10/7/Vista/XP/2000, Windows Server 2003/2008/2012/2016.

Imaging & Deployment Tools

SCCM 2012, MDT 2013, Soft Grid, Altiris, SMS, Marimba, Active Directory, Group Policy

Cloud Tools

Azure/Intune

Packaging &

Editing Tools

InstallShield AdminStudio 15, Wise Package Studio 8.0, APP-V 5.1, SMS Installer, and Citrix 4.0.

Scripting

PowerShell 3.0, VB Script, WISE Script, COM Objects, Jscripts, WMI, C, C++, XML & HTML.

Databases

SQL Server 2016/2012 SP1/2012/2008 R2, Oracle 7.x/8.0/9.i/11g, ODBC, DAO and MS Access.

Virtualization Technologies

VMware Workstation 14.0, VMware ThinApp 4.7.3, MS App-V and Citrix XenApp, CISCO VPN.

Professional Experience

First Republic Bank – San Francisco, CA Feb’2011 – To Date

Sr. Client Systems Engineer: Windows 10/7/XP, SCCM 2012 update 1810, Intune

SCCM Engineering

Application Package deployment. Which includes supersedence, creating User and/or Device collections, legacy packages, monitoring, creating custom collections, troubleshooting.

Worked on WQL query-based collections to get all users id from a particular AD group to target deployment, collection to get all systems in IP subnet as per business requirements.

Created reports for deployment status, monitoring for project management, business users.

Created boot wim and Windows OS deployment task sequence. Integrated with custom image (.wim), device driver packages, setting drive encryption commands, core apps (both applications & packages) enabled through PXE boot.

Created different device driver packages for different hardware (Lenovo, HP, Surface) for both desktops & laptops. Integrated with Production Task Sequence OSD for imaging purpose.

Integrated automation scripts to create a unique system as it gets imaged, join domain and other mandatory task sequence actions.

Content distribution across different distribution points.

Worked on Service Desk tickets with respect to failed deployments on end-user system, worked on Field Service tickets with respect to image build issues like “downloading 0%”, patches deployment.

Worked on Problem incident tickets, Root cause analysis (RCA), providing KB articles for Field Services/Service Desk resources.

Troubleshooting CM client issues by reviewing some common logs like smsts, Appenforce, ccmrestart, CCMexec, locationservices, WUAhandler etc

Image Engineering

Created custom images for both Windows 7 SP1 Enterprise x64 & Windows 10 x64 Enterprise with 1803/1903 release.

Used Microsoft Deployment Toolkit 2013 (MDT) task sequence to create capture images and integrated with WSUS server for downloading Windows OS & Office patches.

Worked with User Driven Installation (UDI) wizard. Integrate with Active Directory for setting location-based computer name and also to drop in the correct OU.

Created MDT task sequence-based packages (Base Apps) and integrated with Image build task sequence to bake within the Windows OS at the time of create-n-capture.

Patch/Vulnerability Management

Integrated WSUS to SCCM primary, after approving patches for both Windows OS and Microsoft Office products. Every month after patch Tuesday.

Software Update Groups, ADR, Deployment Packages, create Pilot collection for testing.

Extensively uses Nexpose Vulnerability Management scanning tool, which scan all systems in the environment and provides us with details reports.

Based on the report worked on systems to fix the issues, it could be “Reset WMI and WSUS” and/or CM client repair/reinstall.

Azure – Intune and Active Directory (https://portal.azure.com)

Deploy customized Win32 apps via Microsoft Intune. Used Intune Win32 App packaging tool. To a compressed. intunewin file and then published in Intune.

Created client apps, groups

Worked on device enrollment process for auto pilot.

Used Intune for deploying – App Locker policies

Used Intune to manage some GPOs (device configuration profiles type as Device Restrictions) to manage built-in offered policies like blocking Gaming apps.

Used Intune to manage 3rd party application like Google Chrome with the help of ADMX.

Change Management – ServiceNow

Extensive use of ServiceNow workflow for creating a Change Request, to deploy software packages, software updates as per business requirements.

Application Packaging

Worked on Office 365 Proplus package. Created based on Office 365 Client Management within SCCM.

As a packaging lead, successfully managed a team of 15 + packagers both Onsite and Offshore to do application rationalization, repackaging, deployment to Windows 7 SP1 x64 environment in 2013. Created packaging standards and process documentation.

Used InstallShield Admin Studio, Microsoft App-V, Powershell & VBscript for customization.

Using SCCM 2012 update 1810 for deployment of packages (creating collections, Advertisement, Task Sequence based package deployment, Programs, Distribution points, Reporting).

Microsoft App-V 5.1 SP1, utilized as a primary repackaging tool for creating a virtual package.

Worked with ServiceNow admin to design Application Packaging workflow from requirement gathering to QA, UAT, deployment tasks, to enable end-users to create a packaging request ticket.

Specialized in packaging of large complex applications designed for distributed environments and implementing upgrade, patch, and self-healing actions via MSI database.

Created various scripts for packages as custom actions required special needs that are not met with packaging tool.

Working with the AppOwner/Vendor to create, test and troubleshoot on SW packages (UAT).

Created Plug-n-Play device driver packages by using DPInst.exe utility tool.

Utilized Microsoft Active Setup methodology, for applications requiring installation of components such as files or registry keys on per-user basis.

Utilized Filemon, Regmon, and Event Viewer to locate and solve any and all errors.

Ensured all files, folders, and registry keys of the application to remove on uninstall for a clean uninstall. Production of test reports and other documentations as required.

Environment: Windows 10/7/XP, Nexpose, Service Now, InstallShield Admin Studio 14, SCCM 2012, Microsoft App-V 5.1SP1, VMWare Workstation 14.0, PowerShell Script, VBScript.

Wells Fargo Bank NA – Concord, CA Nov’2009 – Feb’2011

Enterprise Applications Engineer

SCCM 2007 was used extensively for deployment of packages (creating collections, Advertisement, Configuration Manager Console, Package definition, Distribution points, Reporting).

Repackaged both In-House and third-party vendor applications in MSI format using Wise Package Studio 8.0 for Windows 7 x-64 bit.

Repackaged both In-House and third-party vendor applications in MSI format using Wise Package Studio 7.03 and Softgrid/App-V 4.5 sequencer for Windows XP Pro SP3.

Created Wise Script Template for using Wrapper Zero-touch installations.

Revised various applications using Transforms (MST), Merge Modules (MSM) and Patches (MSP) according to the package requirement.

Utilized Microsoft Application Compatibility Toolkit (ACT 5.6) to identify compatibility issues with respect to Windows 7 x64 bit OS.

Specialized in packaging of large complex applications designed for distributed environments and implementing upgrade, patch, and self-healing actions via MSI database.

Created various scripts for packages as custom actions required special needs that are not met with packaging tool.

Utilized Norton Ghost 15.0 for building base clean image for application capture and also build end-user image for UAT.

Utilized AutoIT v3 to automate tasks in a way not possible or reliable with other languages.

Worked on .REG files like creating and merging, debugging the invalid entries and working with existing registry keys using Wise Scripts.

Working with the AppOwner/Vendor to create, test and troubleshoot on SW packages (UAT).

Created Plug-n-Play device driver packages by using DPInst.exe utility tool.

Creating Change Request (BMC Remedy Action Request System) for Packages to move into Production.

Utilized beyond Compare tool for troubleshooting MSI installations.

Utilized Microsoft Active Setup methodology, for applications requiring installation of components such as files or registry keys on per-user basis.

Utilized Orca 3.1 for editing Vendor MSI tables according to the package requirement.

Utilized Filemon, Regmon, and Event Viewer to locate and solve any and all errors.

Ensured all files, folders, and registry keys of the application to remove on uninstall for a clean uninstall.

Production of test reports and other documentations as required.

Environment: Windows 7/XP, Wise Package Studio 8.0/7.03, Softgrid/App-V 4.5, VMWare Workstation 6.5/7.0, Orca 3.1, ACT 5.6, Wise script, Norton Ghost 15.0, VB script, AutoIT3, Beyond Compare and SCCM 2007.

J.P.M.Chase - Wilmington, DE May’2009 – Nov’ 2009

Software Integration & Distribution

Repackaged both In-House and third-party vendor applications in MSI format using Acresso InstallShield 9.0.

Utilized FrontRange NetInstall Manager 5.7 for custom actions, upgrades, deployment, reports, replication, collection etc.

Utilized VMWare ESX Server/Client 2.0.1 for User Acceptance Testing (UAT)

Utilized VMWare Workstation 6.0 for InstallShield Repackager tool for capturing the changes, to create .irp file.

Created NetInstall Template for using Wrapper Zero-touch installations.

Utilized Active Directory for creating Groups (both UAT and Production) and also to ADD and/or REMOVE User(s) and/or Computer(s) to the group etc…

Revised various applications using Transforms (MST), Merge Modules (MSM) and Patches (MSP) according to the package requirement.

Created various scripts for packages as custom actions required special needs that are not met with packaging tool.

Worked on .REG files like creating and merging, debugging the invalid entries and working with existing registry keys.

Working with the AppOwner/Vendor to create, test and troubleshoot on SW packages (UAT).

Utilized Microsoft Active Setup methodology, for applications requiring installation of components such as files or registry keys on per-user basis.

Utilized Orca 3.1 for editing Vendor MSI tables according to the package requirement.

Utilized Filemon, Regmon, and Event Viewer to locate and solve any and all errors.

Ensured all files, folders, and registry keys of the application to remove on uninstall for a clean uninstall.

Production of test reports and other documentations as required.

Environment: Windows 2000/XP, Windows Server 2003, WYSE Thin Client, Active Directory, InstallShield 9.0, Orca 3.1, VB script, NetInstall Manager 5.7, VMWare ESX Server/Client 2.0.1 and VMWare Workstation 6.0.

Land O’Lakes, Inc - Minneapolis, MN Feb’2009 – May’2009

PC Engineer/Vista Migration Project

This is a migration project from Windows 2000 to Windows Vista Enterprise Edition.

Repackaged both In-House and third-party vendor applications in MSI format using Soft Grid/App-V 4.5.

Wise Package Studio 5.5, InstallShield Admin Studio 7.0 and Prism Deploy Packager are other alternate tools available for Application Packaging.

Created Wise Script Template for using Wrapper Zero-touch installations.

Revised various applications using Transforms (MST), Merge Modules (MSM) and Patches (MSP) according to the package requirement.

Created various scripts for packages as custom actions required special needs that are not met with packaging tool.

Worked on .REG files like creating and merging, debugging the invalid entries and working with existing registry keys using Wise Scripts.

Utilized Altiris NS 6.0 for deployment, reports, collection etc.

Working with the AppOwner/Vendor to create, test and troubleshoot on SW packages (UAT).

Utilized Microsoft Active Setup methodology, for applications requiring installation of components such as files or registry keys on per-user basis.

Utilized Orca 3.1 for editing Vendor MSI tables according to the package requirement.

Utilized Filemon, Regmon, and Event Viewer to locate and solve any and all errors.

Ensured all files, folders, and registry keys of the application to remove on uninstall for a clean uninstall.

Production of test reports and other documentations as required.

Environment: Windows 2000/XP & Vista, Soft Grid/App-V 4.5, Wise Package Studio 5.5, VMWare Workstation 6.5, Orca 3.1, Wise script, VB script and Altiris Notification Server 6.0.

Wells Fargo Bank NA - Minneapolis, MN Jun’2007 – Dec’2008

Enterprise Applications Engineer

Repackaged both In-House and third-party vendor applications in MSI format using Wise Package Studio 7.02 with SP2 for both Windows XP and Vista.

Created Wise Script Template for using Wrapper Zero-touch installations.

Revised various applications using Transforms (MST), Merge Modules (MSM) and Patches (MSP) according to the package requirement.

Specialized in packaging of large complex applications designed for distributed environments and implementing upgrade, patch, and self-healing actions via MSI database.

Created various scripts for packages as custom actions required special needs that are not met with packaging tool.

Created Plug-n-Play device drivers packages by using DPInst.exe utility tool.

Utilized AutoIT v3 to automate tasks in a way not possible or reliable with other languages (e.g. VBScript and Wise Script).

Worked on .REG files like creating and merging, debugging the invalid entries and working with existing registry keys using Wise Scripts.

Working with the AppOwner/Vendor to create, test and troubleshoot on SW packages (UAT).

Utilized beyond Compare tool for troubleshooting MSI installations.

Utilized Microsoft Active Setup methodology, for applications requiring installation of components such as files or registry keys on per-user basis.

Utilized Orca 3.1 for editing Vendor MSI tables according to the package requirement.

Utilized Filemon, Regmon, and Event Viewer to locate and solve any and all errors.

Ensured all files, folders, and registry keys of the application to remove on uninstall for a clean uninstall.

Production of test reports and other documentations as required.

Environment: Windows XP & Vista, Wise Package Studio 7.2, VMWare Workstation 6.0, Orca 3.1, Wise script, VB script, AutoIT3, ACT 5.0, Beyond Compare and SMS 2003.

EDS-General Motors Corp - Detroit, MI Nov’2006 – Apr’2007

Application Engineer

Repackaged both In-House and third-party vendor applications in MSI format using Wise Package Studio 5.6

Revised various applications using Transforms (MST), Merge Modules (MSM) and Patches (MSP) according to the package requirement.

Standardize application process with the creation of Default Templates and Scripts for Wise.

Specialized in packaging of large complex applications designed for distributed environments and implementing upgrade, patch, and self-healing actions via MSI database.

Created various scripts for packages as custom actions required special needs that are not possible with packaging tool.

Worked on .REG files like creating and merging, debugging the invalid entries and working with existing registry keys using Wise Scripts.

Utilized Microsoft Active Setup methodology; if application requires an installation of components such as files or registry keys on per-user basis.

Applications designed for distribution through Active Directory in locked-down environment.

Utilized Orca 3.1 for editing Vendor MSI tables according to the package requirement.

Utilized Filemon, Regmon, and Event Viewer to locate and solve any and all errors.

Ensured all files, folders, and registry keys of the application would be removed on uninstall.

Performed peer review on applications packaged by other integrators to ensure all standards are met and any exceptions are documented.

Test (QA & UAT) all packaged soft wares before moving them into production server.

Production of test reports and other documentations as required.

Environment: Windows XP, Wise Package Studio 5.6, VB Scripts, WMI Scripts, Batch Files, VMWare ESX Server 2.5, Active Directory, Group Policy Objects.

Mervyn’s - Hayward, CA Jul’2006 – Oct’2006

Workstation Engineer

Re-packaging, testing, Deployment and support of software Packages.

Repackaged both In-House and third-party vendor applications by repacking applications in MSI format using InstallSheild Admin Studio 7.0 with Repackager 11.0.

VBScripting and Install Script to execute custom actions.

Imported the application into the Application Manger and performed the Application Isolation.

Providing/blocking up the Permissions to the Files and Folder as per AppOwner’s requirements.

Utilized VMWare Workstation 5.5 for Windows XP to image and re-image.

Applications designed for distribution through SMS 2003 in locked-down environment.

Utilized Filemon, Regmon, and Event Viewer to locate and solve any and all errors.

Performed requirements gathering and application remediation to determine application compatibility.

Interacting with Users/Application contacts for Application Packaging/Distribution support for the implemented packages.

Environment: Windows XP, InstallShield AdminStudio 7.0, InstallSheild Repackager 11.0, VMWare 5.5 and SMS 2003.

Target Corp - Minneapolis, MN Apr’2006 – Jun’2006

Windows Server 2003 Software Packaging for Citrix

Utilized Wise Package Studio 6.0 for the creation of packages, transforms, merge modules, and patches on Windows Server 2003 for Citrix Environment.

Implemented and revised standards for packaging and administered support as required.

Created various scripts for packages as custom actions required special needs that are not possible with packaging tool.

Repackaging process included DLL resolution, registry editing, and ODBC configuration.

Importing the application into the Software Manger and performing the Application Isolation.

Application Published into Citrix environment using Citrix Management Console.

Application Testing performed on both, Windows Server 2003 and Citrix MetaFrame Presentation Server 4.0.2

Package validation utilizing Orca 2.0 to locate any and all ICE errors and warnings.

Utilized Filemon, Regmon, and Event Viewer to locate and solve any and all errors.

Ensured all files, folders and registry keys of the application are removed on uninstallation.

Performed peer review on applications packaged by other integrators to ensure all standards are met and any exceptions are documented.

Performed requirements gathering and application remediation to determine application compatibility.

Production of test reports and other documentations as required.

Environment: Microsoft Virtual Server 2005 R2 with Windows Server 2003, Wise Package Studio 6.0, and Citrix Management Console 4.0.2, VB Scripts, Wise Scripts, Batch files.

Education

Graduate Diploma in Information Technology, University of Ballarat, Sydney, NSW, AUSTRALIA.

Master’s degree in Information and Communication Technology, University of Wollongong, Wollongong, Sydney, NSW, AUSTRALIA.

Bachelors’ degree in Computer Science and Engineering, Pondicherry University, INDIA.

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