CV

Kristjan Suli

Waiter

PERSONAL SUMMARY

Communication, commitment, honesty and accuracy are his strong points.

Responsible for providing Guests with food and drinks as requested in an efficient manner and according to proper procedure and barregulations.

A polite, well spoken and hard working waiter with experience of working in a busy restaurant environment looking after the needs of patrons.

Always approachable, cheerful and possessing good observation skills as well as the ability to work alone or as part of a team. Responsible on performing the following tasks to the highest standards.

Working Experience

Classic Club

January 2019- September 2019

Waiter January 2019 September 2019 Gjirokaster,Albania

Provision of friendly and efficient personal service in addition to the successful building of costumer report.

Able to escort the guests to their table, explaining the menu answering questions and assisting patrons with special dietary needs while recommending items on the menu and the specialties of day, taking orders, trying to upsell and completing all guest requests, checking the guest satisfaction and taking care of them to ensure that they receive excellent 5* hospitality experience. Receiving and processing payments, operating the register while being responsible for resolving any discrepancies in billing.

Duties:

Welcoming guests to their table.

Marking sure the guests are feeling comfortable.

Taking orders, and serving drinks and food.

Checking the order if it’s the one that guests order, and if they like it.

Maintaining the table and trying to do more selling.

Taking the payment from the guests inside 3 minutes.

Babameto Hostel

Assistant Manager February 2018 – November 2018, Gjirokaster Albania.

Responsible for welcoming the guests to the hostel, checking them in, send them into their room, explaining the rules of the property, breakfast time check out time and dealing with the payments. Helping the guests with any information’s about the town and attractive locations, and bus time table. Making sure that all guest took their breakfast, did the payment and they enjoyed the staying in hostel. Assisting for cleaning the rooms, and making sure that everything is ok not damaged or missing. Doing the daily report of costumers and the revenue. Following the schedule for specials events and be in charge for setting the tables, chairs, set up for the event.

Serving drinks and the food in proper time, making sure that nothing is missing.

Duties:

Hosting the guests

Check in & Check out the costumers

Inform them about the rules of hostel and breakfast time.

In charge of reception and payments.

Control the reservations thru Booking, HostelWorld, Airbnb.

Serving the breakfast and assisting the guests.

Helping guests for any information they need.

Checking with guests about their staying in hostel and the service was excellent.

Making sure the rooms are clean properly and nothing is not missing.

Bar/Kafe IMAGO

Waiter May 2017 – January 2018, Gjirokaster,Albania

Responsible for welcoming guests to the restaurant and promoting the food and beverage menu while serving/delivering food and drinks to guests.

Duties:

Serving the clients in Bar and Restaurant.

Providing a warm welcome for customers.

Recive food and drink order and serve customer requests to the standards required.

Delivering top quality service and ensuring all drinks and products are presented to the highest standards.

Answer guest queries in a polite and helpful manner.

Ensuring all hotel corridors are kept clear from rubbish,glassware and crockery.

Checking the guest satisfaction.

Bellas’s coffe & more

Waiter - September 2016- March 2017 Gjirokaster,Albania.

Responsible about serving the guest politely by smiling and completion their requirements.

KEY SKILLS AND COMPETENCIES

Have a full knowledge of all food and beverage and procedures

The motivation to learn new knowledge and skills.

Knowledge of food,spirits, mocktails, and juices.

Able and willing to work varying shifts including weekends and holidays.

Ensuring that customers enjoy their meals and taking action to correct any problems

Physically fit to work under the pressure

EDUCATION

– HIGH SCHOOL ( Diploma ) “Pandeli Sotiri” Gjirokaster, Albania.

-Training for Hospitality Tourism ( Certificate)

-Training for Hotel Service ( Certificate)

PERSONAL DETAILS

-Kristjan Suli

-Birthday: 10.6.1995

-Nationality: Albanian

-Mob: +355-**-**-**-***

-Email:adbttu@r.postjobfree.com

adbttu@r.postjobfree.com

AREAS OF EXPERTISE

Guest satisfaction

Serving meals

Customer service

Up-selling food and drink

Taking customer orders

PROFESSIONAL

English speaker

Italian speaker

PERSONAL SKILLS

Professional

Hard –Working

Self motivated

Competitive mindset

Communicating

Guest focused

Work Ethic

Friendly Person

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