JELYN LLAGO MONTEMAYOR

Sanaya, Hili Al Ain Abu Dhabi United Arab Emirates

Contact No: +971*********

Landline: 037014302

Email Address: adbts1@r.postjobfree.com

CAREER OBJECTIVES:

Seeking a challenging career in a growing organization which will utilize my skills and enable me to improve further and contribute to success and growth of the organization.

SKILLS

Customer Service Oriented

Goal-oriented

Ability to work under pressure

Time Management

Self-Motivation

Conflict Resolution

Leadership

Trustworthy, discreet and ethical

Quick Learner

Computer Literate (MSWORD, EXCELL, POWER POINT,OUTLOOK MAILS, ACROBAT READER DC, SAP)

PERSONAL INFORMATION

Birth Date : October 25, 1990

Age : 29 yrs old

Gender : Female

Birth Place : Quezon City

Height : 5’7”

Weight : 61 kg

Religion : Roman Catholic

Civil Status : Single

Nationality : Filipino

Dialects : English, Tagalog, Arabic

Passport No : EC5794776

EDUCATIONAL BACKGROUND

Tertiary : AMA Computer Learning Center

Business Information Management

Tarlac City

2006-2008

High School : St. Rose Catholic School

Paniqui Tarlac

2002-2006

Elementary : Plastado Elementary School

Plastado, Gerona, Tarlac

1996-2002

AWARDS

Athletes of the Year

St. Rose Catholic School

Year 2006

Secretary Trainee of the Year

Ama Computer Learning Center

Year 2008

TRAINING ATTENDED

On the Job Training

Marketing, office work

AMA Computer Learning Center

Marketing

2007-2008

ADVETI OCCUPATIONAL SAFETY HEALTH PRACTITIONER COURSE

Abu dhabi UAE

13.12.2018 TO 14.12.2018

FIRE AND SAFETY TRAINING

Civil Defense Abu Dhabi UAE

07.09.2017

EMPLOYMENT RECORD

Lulu Hypermarket

Al Ain, Abu Dhabi

Position –Secretary to General Manager

1st August 2016 Up to Present

JOB DESCRIPTION

1.Attend to visitors and deal with inquiries on the phone and face to face.

2.Prepare letters, documents and maintain records.

3.Organize meetings, schedule appointments of GM.

4.Schedule internal meetings and prepare and communicate minutes of meetings.

5.Schedule day to day activities for the smooth functioning of the Reception.

6.Supply information regarding the organization to the general public, clients and customers.

7.Take messages and communicate it to concerned persons.

8.Provide information to callers.

9.Greet persons entering organization and direct persons to correct destination.

10.Deal with queries from the employees, public and customers.

11.Ensures knowledge of staff movements in and out of organization.

12.Provide general administrative and clerical support.

13.Receive and sort mail and deliveries.

14.Maintain appointment diary either manually or electronically.

15.Ensure the tidiness and cleanliness of reception area.

16.Answer telephone, screen and direct calls.

Lulu Hypermarket

Al Ain, Abu Dhabi

Position: Cashier & Customer Service representative

20th November 2012 to 31st July 2017

Job Description as Cashier & Customer Service

1.Greet the customers as they arrive in the store and provide them information about products and/or services.

2.Respond the customer’s complaints a and resolve their issues

3.Take payment in exchange of items sold

4.Bag, box and wrap purchased items.

5.Identify prices of goods using memory or scanner

6.Enter transactions in the cash register and provide customers with the total bill

7.Sort and count currency and coins

8.Issue receipts and change to customers

9.Count money at the end and beginning of each shift

10.Process exchanges and refunds

11.Ensure that all checkout counters have enough cash

12.Process credit card and check payments

13.Weigh items and determine prices of the same

14.Issue trading stamps and gift cards

15.Perform the duties of customer service representative when required

16.Ensure management of daily cash counts

17.Ensure maintenance of check out areas

18.Resolve Customer Complaints

SM Department Store

SM City Tarlac

Position – SC Demo/Consignor

April 2010 - May 30, 2011

JOB DESCRIPTION

1.Operate the concerned section effectively and efficiently in conjunction with the rules and regulations set up by the SM Department store management, keeping up the market standard of the Dept. Store.

2.Contribute to departmental profitability, by maximizing sales

3.Minimize department losses through correct product handling (minimum damages and distress), adherence to company policies such as stock transfer, markdowns, price changes, date checks etc, and through continual focus on all aspects relating to security & shrinkages.

4.Establish first class customer service standards (take care of customer needs & wants) & handle customer complaints and also ensure that these are monitored and consistently applied by all staff.

5.Ensure the store (interior & exterior) is clean and tidy.

6.Follow scheduled & assign job functions, daily work routines for refilling the shelves (replenishment).

7.Push higher gross profit items (good non branded or own label items), watch movement of products and adjust stocking plans as needed and plan store displays by coordinating with departmental heads.

8.Through the effective organization, ensure that all departmental daily work routines are carried out in a timely and efficient manner.

West Avenue Theatres Corp.

SM Mall of Asia Cinema

Position – Usher – Porter

October 2008-March 2009

JOB DESCRIPTION

1.The Usher/Porter is responsible in accepting and validating ticket/s.

2.Escorts and assist customer/s to their seats.

3.Informs Ticket seller regarding the capacity utilization inside the movie house.

4.Inform the projectionist regarding the film lapses and emergencies.

5.Maintains proper customer relations conduct.

David’s Tea House

(BLETER FOODS CORP.)

SM Baliwag

Position – Waitress

June 2009 – Nov 2009

JOB DESCRIPTION

1.Takes food and beverage orders from guests and delivers food to guest promptly after preparation.

2.Provides immediate attention to all guests upon seating.

3.Describes and specials of the day to the guest. Answers questions regarding any menu item and offers suggestions of menu items when appropriate.

4.Follow established standards for greeting, cocktail service, food delivery and general service techniques.

5.Practices tray service for all food and beverage service.

6.Maintains Flexibility to take a new and different tasks as directed by the department manager.

Ink for Less

University Mall/Vito Cruz

Position- Sales Associate/Cashier

August 16, 2011- April 06, 2012

JOB DESCRIPTION

1.Welcome customers and able to answer their queries.

2.Excellent sales assistance to ensure high levels of customer’s satisfaction.

3.Able to fulfill customer needs and provide support on products queries

4.Go to extra mile to generate sales

5.Able to fit in the slow paced retails corporation

6.Willing to work in a mixed aged team

7.Build valuable trust relationship with customers.

I hereby certify that the above information is true and correct base on my ability and knowledge.

JELYN L. MONTEMAYOR

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