MARK KARPUS

***** ******* **. **** *, Los Angeles, CA 91356 818-***-**** Cell adbtra@r.postjobfree.com EDUCATION

University of California, Santa Barbara

B.S. Computer Science, School of Engineering

PROFESSIONAL CERTIFICATION / COURSES

SAFe 4.0 Product Manager / Product Owner – Scaled Agile, Inc

SAFe 4.0 Agilist – Scaled Agile, Inc

Certified ScrumMaster (CSM) – Scrum Alliance®

PMI Project Management Fundamentals (PMBOK) - UCLA Extension Course (Letter Grade: A)

ITIL Foundation Certificate - (formerly known as Information Technology Infrastructure Library)

Certified Information Security Management (CISM) Review Course (ISACA organization) EXPERIENCE

AT&T / DIRECTV, Inc El Segundo, CA

Product Manager, Software Engineering 01/2017-Present Luxoft, Inc (client AT&T)

Developed and launched the new generation AT&T entertainment video platform: AT&T TV

Received recognition for partnering with leadership team during chaotic times to create alignment and drive forward successful implementation of Pause Live uber epic; presented functionality to CEO Mobility, AT&T

Lead and influenced large-scale, highly complex new development program utilizing Scaled Agile Framework

(SAFe) for software development and product delivery; multiple Agile Release Trains with 8-12 teams in each

Effectively partnered and communicated with Executives, Senior Managers, Developers, Vendors for hardware

(Broadcom, Samsung, WNC) and software (Google), internal departments for User Experience, User Interface, Supply Chain Management & Distribution, Finance, Information Security, Architecture, and Business / Marketing groups

Initiated the use of stretch goals to motivate the teams to deliver a right first time approach resulting in significant improvement in efficiency, hitting every milestone on time

Delivered and executed a strategic roadmap for multiple Scrum Teams, occasionally acting as Scrum Master

(whatever gets the job done!)

o Platform level features: Bootloader, Android OS, Low-level drivers, Audio, Networking o Application level features: Player, User Interface and Controls, Settings

Led cross-functional teams consisting of employees and consultants to create Pause Live experience for all AT&T/DirecTV customers, allowing viewers to pause live content

Created and wrote Features, User Stories, system specifications, business requirements, and use cases for various technologies used by AT&T TV

Director, Technical Program Management - Software Engineering 10/2014-12/2016 IntroPro, Inc (client AT&T)

Responsible for P&L, Budget, and Delivery of all projects supporting DirecTV Latin America business and Infrastructure organization

Actively involved in Business Development and Pre-Sales efforts, including proposal preparation

Increased revenue by 50% through new project initiations and signing of contracts both T&M and Fixed Bid

Supervised teams of engineers (75+ Software Engineers and QA Analysts) working on numerous projects across several technology platforms to develop complex products for the entertainment industry

Mentored and coached Dev Managers and Engineers

Received recognition from Executive Leaders and Sponsors of the program

Successfully delivered concurrent products to market ($5MM+ each project) on time and under budget: o SH10 and LH10 Set-Top-Box products for Latin America market were completed and launched to customers (20MM subscribers) within record time for the organization (6 months ahead of schedule)

Performed daily execution, executive communication and escalation

Managed vendor relationships with Cisco, Broadcom, Samsung, Humax, Technicolor, Beechwoods, Jethead

Supported efforts to develop prototypes for Over-The-Top (OTT), Set-Top-Box (STB), and mobile Broadcasting applications within New Technology Solutions team

Formalized, improved and documented existing Software Engineering processes end-to-end to create new efficiencies within the group; this new streamlined process allowed the team to better handle new projects 2

Enterprise Strategic Project Manager, Sales & Marketing Operations 6/2014-10/2014

Manage roll out and integration of a new Home Security product for DirecTV to launch alongside the existing Video product. Lead several strategic projects concurrently to allow aggressive expansion of the LifeShield Home Security product sales in 2015

Implement a “Tech Carry” project to enable DirecTV technicians to carry all equipment on their trucks and be able to register LifeShield equipment at the time of installation at the customers’ homes, eliminating the pre- registration process. This is a strategic project providing expanded capability for sales expansion in 2015-2017

Lead a project to allow end-to-end tracking of inventory from OEM provider of security equipment to the DirecTV warehouses, to the distribution centers, out into field offices, and ultimately activation at the customer’s homes for accounting purposes, inventory control, and fraud prevention Bank of America Corporation, Home Loans & Insurance (11+ yrs from 2003 to 2014) Simi Valley, CA Experienced leader in a liaison role between Business and Technology with expertise in Business Intelligence, Project Management, Risk Management, Performance Improvement, Process Improvement, IT Governance, Information Security, Problem Management, Off-Shore Integration, Business Continuity Planning, Disaster Response & Vendor Management VP, Consumer Product Strategy Manager: Business Intelligence: Strategy, Reporting & Analytics 2011–6/2014

Lead an Operational Strategy, Reporting and Analytics team to improve business performance via use of Project Management, Business Intelligence, Analytics, Reporting, and Process Improvement in the Mortgage Servicing space

Established tracking and reporting of critical measurements using quantitative and qualitative data analysis in support of Key Performance Indicator objectives to create control reporting

Developed strategy to streamline processes and teams - “if you can measure it, you can manage it”

Greatly improved performance of a major organization in Loan Modification process by 100% in 2012, from meeting its Timely Mods SLA requirements 48% in January ’12 to 95% in September ’12 through various process improvements allowed through control reporting and analytics. Loosely applied Six Sigma’s Define, Measure, Analyze, Improve and Control management methodology to reach the aforementioned results

Lead an “Audit Readiness” project that involved documenting all core business processes: process documentation, process flow diagrams, detailed walkthroughs, responsibilities, and policies o Created the project charter and plan, central issue log, received stakeholder buy-in and acceptance o Managed project progress and escalated risks to the Project Champion as needed

Developed and Published Executive Reports: Weekly / Monthly Production Reports and Business Reviews

To help the organization meet its headcount targets while maintaining critical business functions, implemented Capacity Forecasting Model and Tracking tool. This allowed for strong resource and risk management VP, Operational Risk Manager: Operational Risk and Information Security, Home Loans & Insurance 2003–2011

Lead the creation of Business Continuity and Information Security Program from the ground level for the newly formed Bank of America Home Loans & Insurance organization (80,000+ associates) in USA, India, Costa Rica, Great Britain & Mexico

Implemented “Data Shield” Cyber Security projects across the board to reduce cyber-theft risk including: o Implementation of AS400 Role Based Access Control, USB Port Lockdown, Removal of Remote Access to Email from non-company owned machines, reduction of VPN users, Workstation Compliance, Proper Naming Convention, Open Shares and COPS (anomalous activity early detection). The latter would be used to detect fraudulent activity

Oversaw Planning, Testing, Event Response and Compliance with internal and external audit / regulatory bodies.

Directed the HLI response to terrorist attacks and labor strikes in India, hurricanes on the East Coast (USA), tornadoes in Texas, and earthquakes in California among other natural and manmade events

Lead implementation of ENACT (Emergency Notification and Associate Communication Tool)

Created Executive Business Continuity Playbooks and Business Recovery Plans

Formed strategic partnerships across the enterprise to protect the company from Strategic, Credit, Market, Liquidity, Operational, Compliance and Reputational risks driven by Enterprise Risk organization: o Technology Risk: Managed the End-to-End (e2e) Application Mapping Project with direct oversight by Bank of America Board of Directors in response to Federal Regulators’ operational risk findings o Counterparty Risk - streamlined the Supplier / Vendor review and approval process o Off-Shore Risk: Enhanced off-shore operations to streamline Planning, Testing and Event Response Program o Coordinated HL&I portion of the Consumer Bank (GCSBB) Disaster Relief Program providing immediate assistance to associates, consumers, and small-business customer impacted FEMA declared disasters

(Hurricane, Fire, Flood, Tornado, Snow Storm, Environmental Contaminants, Earthquake, etc)

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