Jyotsna Watts Cell: 587-***-**** Email: adbtql@r.postjobfree.com

OBJECTIVE:

Seeking a position in Administration in a good company. One where I can utilize my time-management skills and which allows some scope for discretionary decision making to ensure smooth office operation and work flow.

COMPUTER SKILLS:

Microsoft Office, Outlook, Database & Spreadsheet, Typing Speed: 60WPM

WORK EXPERIENCE:

Guest Services Representative May 2019 – June 2019

●Interact with and provide directional information to guests upon arrival to International Market Place

●Greet customers in a friendly manner

●Provide information about stores within the shopping center

●Provide information concerning mall events and activities

●Troubleshoot and diffuse guest issues

●Participate in training and education programs

●Provide Guest Service Manager with observations, guest comments, and recommendations

●Continually exceed guest expectations Prepared Invoices for new/used units .

●Added account coding to Invoices.

Fleet Admin Assistant, Trimac Transportation Nov. 2017 - Feb. 2018

●Created new units numbers on FAU (company software).

●Prepared Invoices for new/used units .

●Added account coding to Invoices.

●Made documents ready for payment for new units.

●Issued Bill of Sale upon receipt of payment in TMW and FAU (company software) .

●Disposed off Bill of Sale

●Added payment vouchers to People' soft financial.

●Added new units information to FAU and People's soft.

●Write-off phantom units.

●Prepared Money wires.

●Maintained unit files for all fleet related documents.

●Handled front desk / mail room clerk duties.

●Created weekly disposal sheet report for sold units.

Admin Finance, Canadian Red Cross Aug. 2017 - Oct. 2017

●Worked on BC Fires project.

●Updated client's information on share-point.

●Prioritized emails received from clients according to the situation.

●Assigned clients cases to appropriate teams.

●Sent cases to supervisor to be approved for required funding.

Customer Service Executive / Data Entry Operator, Bell Mobility Nov. 2014 - Jan. 2017

●Excelled at selling small business and other corporate plans to clients.

●Price matched products and met daily sales target.

●Entered customer details and record into system.

●Offered better plans to existing customers to keep them with Bell.

●Ported other clients to Bell by promoting new and cheaper plans.

●Demonstrated initiative data by learning and understanding new products, services and promotional offerings.

●Handled customer complains, acting as a liaison to resolve customer concerns.

●Professionally represented Bell, acting as an ambassador.

●Organized special promotions, displays and events.

●Managed Inventory.

●Used POS system software to make sales and enter.

Operations Executive, HR International (manufacturer of hand and garden tools) Apr. 2009 - Sep. 2014

Additional Responsibility: Overseas Correspondence Manager Oct . 2011 - Sep. 2014

Operations:

●Supported existing clients, especially high-value ones.

●Increased sales by studying territories, identifying patterns and forming strategies.

●Arranged schedules and travel plans for team members.

●Assisted with presentations and board meeting.

●Prepared agendas and managed operational details.

●Provided back-up coverage for administrative team activities.

●Trained/assisted new-hires and subordinates.

●Facilitated information flow between different departments and key program members.

Logistics:

●Arranged delivery and managed day-to-day operations to ensure client satisfaction.

●Responsible for setting up frequently-held International exhibitions.

●Identified and developed new business and cultivated management relationships with overseas market segments

●Prepared price quotations for overseas clients.

●Prepared pre- and post-shipment documents, sending them to overseas buyers.

●Tracked shipments and notified buyers about shipment progress.

●Invoiced clients as per contracts, gave periodic reminders (ensuring timely payment) and maintained the payment accounts.

●Corresponded with shipping lines and transport agents concerning containers.

●Distributed work orders to various departments.

●Followed on-going shipment status with team members and vendors.

●Arranged quality audits and raw-material inspections to maintain quality standards, as per client requirements.

Purchasing:

●Prepared and entered Invoices for overseas buyer orders.

●Found cheapest and best quotations from outside vendors for raw materials.

●Consulted with production managers to determine purchasing needs.

●Produced and entered purchase orders and had them signed by production managers.

●Ensured order accuracy and timely delivery of raw materials.

EDUCATION:

PGDBA (equivalent to MBA) 2010

SYMBIOSIS Center of Distance learning, Pune, India)

MSC (masters of computer science) 2005

Guru Nanak Dev University, Jalandhar, Punjab, India

B.CAM (Bachelor in Computer Aided Management) 2003

Guru Nanak Dev University, Jalandhar, Punjab, India

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