Gracious E. Diamoda

K E Y S K I L L S Problem Solving, Management Skills, Communication Skills, Zendesk, Data-entry, Customer Service, Network Configuration, Transcription, Email Marketing Specialist, SEO

W O R K H I S T O R Y Customer Service Representative VXI Global Holdings Inc., (November 2017-April 2018)

Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Evaluated account histories and service backgrounds to spot trends and identify issues in need of attention.

Delivered exceptional customer service through acknowledgement, communication and commitment to quality.

Customer Service Representative Awesome OS (September 2018 – December 2018)

Developed and implemented new strategies on how to retain valuable customers.

Customer Service Representative Alorica

(January 2019 - May 2019)

Ensured that new clients will grow into a loyal customer base in a specialist niche market by providing best postpaid plans.

Reviewed constantly the customer feedback and the suggested ways on how to improve the processes and customer service levels which increased the satisfaction rate from 80% to 90%.

P R O F I L E An experienced customer service representative who can work effectively with less supervision and can manage stress. We were trained to answer up to 80 phone calls every day from different customers and we make sure that we provide the best resolution to their problems. Customer service representatives are the ones you can really rely on because we go extra mile for our customers.

E D U C A T I O N Mindanao State University

2013-2017 Undergraduate of Bachelor of Secondary Education major in English