DARYLE A. DOOMS

Alpharetta, GA *****

678-***-****

adbtoy@r.postjobfree.com

www.linkedin.com/in/daryle-dooms-mba-2b242b61

TELECOMMUNICATIONS ANALYST

Equipped to deliver superior level of telecommunications expense management expertise, along with unsurpassed business analysis skills to an organization seeking an experienced business professional to build partnerships that produce exceptional results.

Account Management Analytical Skills Audit

Contract Management Customer Service Escalation Resolution

Inventory Management Process Improvement Project Management

Strategic Planning Billing/Expense Management Training

PROFESSIONAL EXPERIENCE

Verizon Wireless, Alpharetta, GA

Telecommunications Analyst 02/09 – 06/19

Provided superior level of account management support for 10 Enterprise and 25 State of Georgia accounts that contributed $19M+ in annual revenue and served as single point of contact to work with technical support representatives to resolve any wireless service or equipment issues.

Completed monthly wireless rate plan analysis (RPA) for assigned accounts to ensure accounts were optimized efficiently for cost savings.

Analyzed customer monthly wireless invoices via online portal, prepared monthly bill audits, and provided recommendations for $2M+ in customer cost savings.

Utilized Salesforce (SFDC) for reporting, analysis, action planning, and funnel management activities.

Managed device deployment projects and oversight of contract deliverables.

Partnered with Sales Managers, IT, and Enterprise divisions to review account performance and explored new opportunities to improve productivity and minimize costs.

Operations Coordinator – National Accounts 10/05 – 02/09

Managed all new service and maintenance order requests for 10 Enterprise accounts that contributed $30M+ in annual revenue.

Consistently met and exceeded company quality assurance standard of 95% for customer satisfaction.

Holy Trinity C.O.G.I.C. (Part-Time), East Point, GA

Business Administrator 01/05 – 06/07

Partnered with Church Pastor to develop budget, approved purchases, and managed cash flow.

Maintained personnel records and prepared payroll for all church employees.

Managed account payable invoices and yearly tax preparation.

ADDITIONAL RELEVANT EXPERIENCE

John H. Harland Company, Decatur, GA

MBA Intern – Corporate Human Resources

Wachovia Bank, NA, Winston-Salem, NC

Production Support Analyst

Bank One, NA, Glenview, IL

Assistant Banking Center Manager

AC Nielsen, Schaumburg, IL

Market Supervisor-Chicago Market

Brown & Williamson Tobacco Corporation, Wilson, NC

Human Resources Assistant/Production Supervisor

TECHNICAL SKILLS

Software Applications: Google Suites, Microsoft Office, PeopleSoft, Salesforce, WebEx, Workflow Manager

EDUCATION

Masters of Business Administration – Marketing – Clark Atlanta University, Atlanta, GA

Bachelor of Science – Business Management – Lynchburg College, Lynchburg, VA

AFFILIATIONS

Georgia High School Basketball Official

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