CORE COMPETENCIES

Full Cycle Recruiting/Training

Business Development

Interviewing ~ Onboarding

Profit & Expense Management

Account Management

Personnel and Project Management

Networking/Customer Relations

Resume Writing/Interview Coaching

Professional Experience

Talent Acquisition Specialist 2016 - present

Delane Consulting and Talent Management LLC, Easton, PA – Senior member of Talent Management team of a boutique-staffing firm specializing in health care, high tech, IT, engineering, mobile/digital, and financial roles from senior level employee through C-Suite

Account Management – Lead recruiter on a large healthcare account for screening high potential candidates required for immediate placement

Provide sourcing and screening strategies to maximize submittal of candidates

Business Development Management – provided input and quality review for applications for new vendors

Participate in team rotation of daily production call; providing minutes, updating job funnel and job descriptions

Post jobs, update and refine job descriptions and screening guides on various job boards; follow-up to all applicants within the same business day of receipt

Sourcing and screening for open roles as assigned and initiate new roles using available resources

Social Media Content Administration – provided content feedback and quality review on social media to maximize views, exposure and increase brand integrity

Apply and monitor HR recruiting best practices

Recruiter/Customer Service Lead/Manager 2015 - 2016

Big Health, LLC Bangor, PA - Led a team of customer service associates for a $6 million internet startup retailer, growing from a small to medium size business including:

Managed entire customer service team including recruitment, including, but not limited to hiring, onboarding, training, coaching, process improvement, safety, and industrial and office hygiene. Initiated “Think like the Customer” service campaign

Strategic planning, analysis, and implementation of policies and procedures based on customer feedback and performance metrics from seller platforms

Created manual of procedures which include: Troubleshooting, domestic and international shipping, packing and lost orders; implement and communicate new workflows to reduce future errors

Former President – Current Executive Board Member 2008 - Present

Society of St. Vincent DePaul - St. Jane’s Church - Easton, PA,

Responsible for the overall operation of the Society: Donation collection and disbursement, recipient visitations and 150+ volunteers

Coordination and support of the Easton Area Society of St. Vincent DePaul Food Pantry

Grant Management, accounting/audit preparation

Fund Raising – Co-chair of Annual Fundraiser – “Walk for the Poor”

Met with clients requesting assistance with eviction, utility shut-off, food, clothing, medical needs, fuel oil, and past due bills. Assessed needs and made recommendations to the board for approval. Collaborated with other community agencies, when applicable to provide maximum assistance

Senior Personal Lines Underwriter 2010-2013

MMG Insurance, Bethlehem, PA

Analyzed, reviewed and issued new business applications, policy changes, and renewals

Managed claims underwriting inquiries, and assisted with insurance department complaints

Conducted agency visits and supported new agent installations to promote relationships and foster new growth, retention, and profitability; train and onboard new employees in local office

Successfully directed the project for undisclosed operators, reducing premium leakage by 10% on affected policies

Personal Lines Underwriter II 2006-2010

Chubb Insurance, Whitehouse Station, NJ

Managed a $22 million book of business in New York City territory

Managed a yearlong morale-building program, “Focus on the Customer” team initiative, to recognize and reward individuals who provided exceptional service

Led a telecommuting pilot for a regional office team of 20 employees, resulting in improved efficiency, time in process, quality, and exemplary telephone service. Exceed pilot goal by 5%

Innovation Campaign - Suggested and implemented changes to large-loss reporting, and improved compliance on state mandated timeliness for renewal issuance

Operations/Customer Service Manager/Senior Underwriter 1985-2006

Ace/Chubb Insurance (Formerly Fireman’s Fund Insurance Companies), Bethlehem, PA

Provided direct leadership and managed a team of 16 associates including:

Employee selection, training, mentoring, coaching, performance, and expense management

Strategic planning, succession planning, work processing, process improvement

Selected and implemented new state of the art call management system allowing managers to identify strengths, opportunity and training needs by employee and department

Trained 150+ staff on artificial intelligence policy issuance system and Outlook

Which improved work processing, and documentation efficiencies, improving employee productivity by 9%

EDUCATION

Bachelor of Science Degree: Bloomsburg University, Bloomsburg, PA

Major: Business Administration – Management

Minor: Accounting

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