Customer Service Front Desk
Resume:
Patrice Wilson
McAlester, OK *****
*******************@***********.***
Work Experience
Shift Leader
Carl's Jr. - McAlester, OK
October 2016 to June 2019
•Customer service
•Oversee a crew of 3-8 employees.
•Make sure all policies and procedures are adhered to
•Count cash drawers, safe and daily deposit
•Responsible for insuring proper handling of food, timely order taking and delivery and cleanliness of business.
Receptionist/Registration
Warren Clinic-McAlester - McAlester, OK
May 2006 to March 2010
• Answered incoming calls, and directed to proper entities.
• Helped with all questions and complaints
• Scheduled and made reminder calls for appointments.
• Input patient personal and insurance information
• Verified insurance and obtained preapprovals for procedures
• Faxed, copied, and scanned documents
• Maintained patient charts
Insurance Follow-up Representative
HCFS, Inc - McAlester, OK
June 2000 to March 2002
Call insurance companies to get detailed information on eligibility and coverage as to refile denied claims.
Education
Associate in Business
EOSC - Wilburton, OK
May 1990 to December 1992
Skills
• Office Experience (4 years)
• Front Desk (4 years)
• Medical Receptionist (3 years)
• Customer Service (10+ years)
• Shift Lead (2 years)
Assessments
Scheduling — Proficient
January 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/ share_to_profile/8f194b8aa8d32522c15d0a702408b465eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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