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Manager Desktop Support

Location:
Houston, TX
Posted:
February 17, 2020

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Resume:

ALAN SIMS

***** ***** ***** *****

Katy, Texas **449

Home: 281-***-****

Cell: 713-***-****

adbtln@r.postjobfree.com

Career Overview

I am a self-motivated Technical Manager with 20+ years of experience. Willing and able to learn new systems and adapt with changing corporate environments.

Qualifications

MS Project 2016, Visio, FrontPage, SharePoint, Windows and Linux, MS Office Suites, Visual Basic, Java, LAN Manager, Telnet, NFS, NIS, TCP/IP, IPX/SPX, .Net FoxPro, Oracle, Microsoft SQL Server, Remote Desktop Management Tools, Active Directory, AutoCAD, Citrix, SAP, Front End, Altiris Deployment, Installing and Configure UPS, Red Hat Unix Installation, Trouble Shoot Networks

Work Experience

IT Manager

August 2002 to Present

Houston Airport System

·Lead in the development of scope of work as well as maintain all documentation throughout the life cycle of the project

·Lead project to ensure on-time delivery within scope and budget

·Coordinated meetings between vendors and badging office for equipment replacement

·Develop a project plan to monitor and track progress of project

·Coordinate change management for changes in project scope, project schedule, and project cost

·Project lead for access control migration project of access control database

·Weekly meetings with department managers for IT needs

·Project Manager for infrastructure project with a combined budget of $3M.

·Delivered compliance for Access Control Data Base ProWatch using (

·Lead cross-functional teams through the successful delivery of all project requirements from the back end to the roll-out to end users.

·Tasked to deploy Virtual development and production Server to support environment

· Utilized the ProWatch application to test printers, scanners and cameras.

·Collaborate with all levels of management on project development, pre-sales meetings and definition of enterprise architecture.

·Assisted in the design and build of custom image of each departments

·needs to include Finance, HR, Security and Public Relations.

·Deployment sites included Bush Airport, Hobby Airport, Ellington Field and Airport Legal Departments.

Network Administrator

April 2001 to October 2001

Best Staff Technical Services, Inc.

·Provided daily support to ensure company staff had necessary tools to perform tasks efficiently.

·Provided remote network support for the Florida and Tennessee offices.

·Ensured network, system, and data availability and integrity through preventative maintenance and upgrades.

·Provided documentation on start-up, shutdown and first level troubleshooting of processes to help desk staff.

Remote Support Technician

April 1998 to May 2001

Halliburton

·LAN Administrator

·Desktop Support for 3000 dial-up users.

·Provided remote hardware, software and network support to ensure company staff in the Southeast Texas region had necessary tools to perform daily tasks.

Systems Administrator

February 1997 to May 1998

Lockheed Martin

·Provided support for 500+ end users on Lovell and NT networks. Configured user accounts, granted access privileges.

·Diagnosed and optimized network performance.

·Assisted in the conversion from Novell to Windows NT.

·Utilized Administrative Wizard to perform remote installations via the NT server.

·Managed print queues for company printers.

Education and Training

ITT Technical Institute, 1985

Associates of Applied Science

Electronics Engineering

Cisco CCNA (2001)

Scrum Master Certified (2020)

Scrum Negotiation Associate (2020)

Six Sigma Yellow Belt (2020)

Scrum Fundamentals Certified (2019)



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