Shraddha Jagtap

Al Gufool, Kingdom of Bahrain, +973-******** / 66605952

adbtkp@r.postjobfree.com

Holds Valid Bahrain Driving License

Key Account Sales Coordinator Business Development & Strategy Client Relationships Administration Hotel Front Office I

Dedicated and enthusiastic administrative professional with a background in promoting FMCG products combined with Food / Non-food / Retail Brands & Commodity products. Adapted working under pressure with maintaining Data Analytics / CRM / Coordinating for Stock transferring from one Warehouse to another. CORE COMPETENCIES AND ACHIEVEMENTS

Key Accounts and Client Relationships – Succeeded in building beneficial client relationships with Exceptional abilities at forging new client relationships, while developing and maintaining existing ones. Effectively acted as single point of contact for all client needs, thus placing Al Aujan Food International as the primary and one-point contact.

A strong back office Sales support coordinating with Invoicing team, Logistics Team and with Key Sales Executive Customers. Ensuring all queries is responded to in an efficient, professional & timely manner. Develops new customer leads and introduces our product portfolio. Point of reference for colleagues and customers alike by keeping schedules, providing feedback, documentation and information.

Social Media Marketing – Intensive knowledge of promotions, campaigns and Product Launch etc. Defined strategy and handled Social Media accounts

Dynamic Communicator and Presenter - Showcased the benefits of Product to the different channels of the customers & presentations and handled the product stall at an event.

IT Skills- Well versed in the use of MS Suite - Excel, Word, Office, PowerPoint and Outlook.

Keen Attention to Detail - Accurate, reliable and diligent with an ability to multitask. Excelled in research and creative writing, with an excellent command of English and critical analysis of content. PROFESSIONAL EXPERIENCE

Business Coordinator & Analyst

SOMCO Food WLL - Manama, Bahrain (Oct 2019 – Present)

• Seeking prospects and generating sales by communicating with clients and encouraging trusting relationships.

• Managing, motivating and developing the sales, operations, accounts & warehousing team. Assisting in HR activities.

• Managed Brand wise purchases & Sales.

• Managed Brand wise Principals

• Managed A&P budgets, promotions under guidance of Directors Sales Coordinator and analytics for Key Accounts

A. Latif Khalid Al Aujan Food Stuff BSc. Sitra, Bahrain (Oct 2016-Oct 2019)

Co-ordinated with the sales team every morning for required documentation, invoicing, order processing and closely coordinated in terms of collection assistance & Scheduled mailing the SOA’s

Provided detailed reporting to BDM on overall performance of the customers as well as Sales executives on daily basis.

Monitoring, Analyzing and taken accountability for performances affecting improvements in sales/revenue productivity, and optimization of customer satisfaction.

Ensured all contracts/agreements and other related documentation were completed and updated accurately in a timely manner as per the company guidelines.

Monitored closely daily / Weekly / Monthly & Quarterly Stock Movement of all FSD and Retail Brands for HORECA Channel.

Offered guidance to management by identifying weak areas of communication gap between WMS / Logistics / Invoicing / Key Sales team & Customers and initiated ideas with the help of BDM & AGM.

Maintained good working relations with all suppliers secured more favorable contract terms for future businesses.

Organized a suitable venue for a product launch or official events as and when required. Sales Executive & Coordinator

Hamad Town Classic Envelopes-Salmabad, Bahrain (Oct 2015- Oct 2016)

Provided administrative assistance and supported to sales team. Typically, did not sell products or services,

Field sales visits promoting and getting business opportunities for Printing orders.

Coordinated with Production / Designer / Finance / Logistics team for Customer invoicing / Artwork / Quotation & Deliveries.

Suggestive selling to customers.

Customer Care Executive

ARG (Landmark International)-Seef, Bahrain (Aug 2014-Sept 2015)

Program delivery: Responsible for overall performance of the Sukhran customer loyalty programme across the different customer segmentations with a strong focus on driving customer experience and maximizing customer lifecycle value.

Program Mechanics: Responsible for managing the programme’s infrastructure (e.g. CRM) and mechanics (points system).

Operations: Responsible for the daily operation of the customer loyalty desk, identifying and resolving issues that impact member experience, and sharing best practices with the Business Development teams

(ARM IM & ARM Pensions) and Program steering committee.

Innovation: Continually improve and innovate the firm’s Sukhran customer loyalty programme in line with best fit for the customers.

Member Engagement: Conceptualize and execute initiatives that drive the Sukhran programme’s goal of differentiating the Sukhran brand, developing Member experiences, and driving awareness of Sukhran value proposition & products.

Public Area supervisor & Admin Assistance

Era projects-Seef, Bahrain (June 2014-Aug 2014)

Supervise the day to day cleaning of Apartment public areas.

Perform routine inspections of all public areas, service areas, and storerooms.

Schedule and supervise deep cleaning and any other projects.

Supervise and coordinate pest control, flowers, plants and periodical deep cleaning operations on all area of responsibility.

Maintain complete knowledge of correct maintenance and use of equipment.

Prepare and distribute assignment work sheets to assigned staff and review priorities.

Efficiently manage stock control and the maintenance of all equipment.

Issue supplies/goods to staff at beginning of shift in order to control inventory.

Report all maintenance defects and follow up with Engineering.

Complete work orders forms for equipment maintenance or repairs and submit to Housekeeping desk control.

Report all lost and found articles immediately to the desk coordinator.

Complete all paperwork and closing duties before leaving.

Review status of assignments and hand over any follow-up action with on-coming supervisor.

Informs Management about any damage, theft or loss to hotel property. Reservation Executive

ITC Fortune Hotel-Thane (Jan 2014-May 2014)

Dealt efficiently and politely with all telephone, email, internet and ‘in person’ enquiries.

Ensured that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly onto the system.

Maximized revenue by converting enquiries, upsold venue services.

Liaised with clients and customers for corporate events whilst building rapport and creating professional relationships.

Ensured that all work meets company standards and is according to training given; all function paperwork to be accurate and complete, including catering requirements, guest preferences, booking supplements and payment details.

Had an in-depth knowledge and understanding of the operation of the business including all food and drink menus ensuring the ability to provide a thorough response to customer enquiries. Front Office Executive

DoubleTree by Hilton-Pune (Aug 2012- Dec 2013)

Interpersonal skills – patience, listening, and communicating are all people skills a front office executive must tap into while assisting guests

Customer-centric – making the needs of patrons the top priority and working to make their interaction with Hotel pleasant

Multitasking – handling phones, dealing with visitors, and responding to staff requests requires the ability to juggle a variety of things at the same time

Attention to detail – being able to follow procedures in the way the employer wants keeps the visitor experience consistent and in line with the Hotel image Front Office Associate

Westin Hotel-Pune (May 2011-July 2012)

Assisted Guests of a hotel throughout all the stages of their stay. Their responsibilities include performing check-in, assigning rooms, helping guests complete registration cards, handling reservations and collaborating with hotel staff.

Maintained Courteous Attitude and one point of contact for all Hotel Guest. EDUCATION

Sinhagad Institute of Hotel Management, 3years Dip. Lonavala (India) with 73.2/ 100 in 2011 Languages – Proficient in English, Hindi and Native in Marathi, & Basic French.

Contact this candidate