Customer Service Associate
Resume:
High energy restaurant worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
SKILLS
• High-volume dining
• Dining room management
• Food running
• Training
• Hospitality service expertise
• Staff management
• Strong interpersonal skills
• Cash handling and management
• Natural leader
• Conflict resolution techniques
• Inventory control and record keeping
• Point of Sale (POS) system operation
• Strong work ethic
EXPERIENCE
Lead Hostess/Serving Assistant – 08/2018 – 02/2020 Ceviche Tapas Bar & Restaurant – Orlando, FL
• Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
• Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
• Documented reservations, alerted servers and managers of large groups and prepared seating.
• Monitored seating area and checked restrooms throughout shift to keep spotless.
• Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
• Conducted dining room and server checks to assess readiness for expected customer loads. Shift Manager – 11/2016 – 05/2018
Marco’s Pizza – Orlando, FL
• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Tracked receipts, employee hours and inventory movements.
• Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
• Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
• Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
• Regularly checked building to confirm maintenance and cleaning met code and regulations. EDUCATION
High School Diploma - 05/2018
Timber Creek High School – Orlando, FL
Katherine Madison Foss
12607 Maribou Cir,
Orlando FL 32828
*********@*****.***
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