OLD AL GHANEM-ALI BIN ABDULLA STREET

DOHA-QATAR

PHONE 00-974-**-**-**-**• E-MAIL adbtjt@r.postjobfree.com

LEBANESE NATIONALITY

**-**-****

NADA RACHED MATTA

OBJECTIF

Pursue a job in a reputable international firm and be a part of an organization with challenging opportunities, a variation of tasks and a potential for growth, where I can apply my knowledge and enrich my experience.

PROFESSIONNEL EXPERIENCE

Jan 2012 – present

--Al Sraiya for Hospitality group:

* The Town Hotel Qatar

Operations Manager/Hotel Manager ( March 2017 – Present )

-Fully responsible for all aspects of all departments.

-Support and work with all Head of Departments in all aspects of running this hotel.

-Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.

-Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues.

-Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).

-Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.

-Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.

-Inspecting all departments for SOP implementation.

-Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.

-Monitor the co-ordination between all departments for smooth & efficient operations.

-Assessing and reviewing customer satisfaction and service recovery process.

-Meet all dept. heads to review & train the staff to upkeep the human capital.

-Identifying staff learning needs and assisting with development

-Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

-Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.

-Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.

-Responsible for the overall management of the operation of the hotel.

-Any other duties assigned.

Copthorne+Kingsgate Hotels Doha-Qatar

(Millennium Hotels)

Operations Manager in-charge ( March 2013 – March 2017)

Sales Manager ( Jan 2012– March 2013 )

-Implements all sales action plans related to sales and marketing area as outlined in the sales and marketing plan.

-Assigns major travel functions (i.e. trade shows, associations) that deal specifically with sales and marketing area.

-Establishes and maintain files on major active accounts within sales and marketing area as part of the central filing system.

-Promotes and produces sales leads for other Hotels in the region.

-Plans sales trips, under the direct approval of the Sales and Marketing Director, to major marketing areas, calling on accounts within their specific sales and marketing areas.

-Reports to the Sales and Marketing Director on potential markets needing coverage.

-Provides feedback to the Sales and Marketing Director on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephones and direct mail, in his/her market areas.

-Arranges Site inspection trips to Hotels by major clients and accompanies clients.

-Maintains a high level of exposure in the Hotel in major market areas through direct sales solicitation; telephone contacts, and written communications.

-Follow up on leads and ensure that all enquires are executed on time.

-Liaise closely with Food & Beverage, Front Office and Public Relation departments in order to ensure that all enquires, promotions and guest’s feedback are properly communicated and action taken for the benefits of the Hotel and its guests.

-Maintain good public relations by extending personalized service to VIP’s, e.g., following up reservations, assisting in greeting customers and groups upon arrival, sending welcome letters to guests and potential customers.

-Performs related duties and specials projects as assigned that are specific to the geographical area

Dec 2009 – Dec 2011

APCC Lebanon-s.a.r.l, Zalka – Lebanon / Abu Dhabi

(Al Zafra Piling and Contracting company)

Office Manager

- Handling all the administrative tasks (emailing, faxing, filing…)

- Contacting clients and potential customers

- Assisting sales department with sales plans

- visiting and supporting clients

- Accounting

- Payroll

- Direct contacts with clients & suppliers in Lebanon & abroad

- Purchasing follow-up

- Visiting the construction sites for workers control and reports elaboration

Apr 2007 – Nov 2009

Le Meridian-Comodore – Lebanon

-F&B Sales Executive(2008-2009)

-Assistant Banqueting manager ( 2007-2008)

- Contact with different suppliers (flowers shops, hostessing, lighting…)

- Attending all the events to maintain all details under control

-Handling the marketing & advertising projects from A to Z

- Contacting the marketing, advertising, billposting and other agencies

- Continuous customer support

- visiting clients for new projects

- Assisting sales department

*2003 - 2007

Sheraton Coral Beach Jnah - Lebanon

-Assistant Room Service Manager

-Room Service Supervisor,F&B department

-Room Service waitress, F&B department

EDUCATION

*2002 - 2007 C & E American University Hadath, Lebanon

BA in International Hospitality Management

*2001 - 2005 Lebanese University Saida, Lebanon

BS in Political Science

*2000 - 2001 Notre Dame Des Soeurs Antonines Nabatieh, Lebanon

Lebanese baccalaureate

Economic Sociology

COMPUTER SKILLS

Fidelio, Opera,Micros

Microsoft Office

Internet skills

LANGUAGES

Arabic, English & French

INTERESTS

All kind of sports.

REFERENCES

Upon Request.

Contact this candidate