Executive Profile

A result-oriented professional offering nearly 14 years of experience in Banking industry in UAE and 10 years of experience in Credit/Collections Management in Banking industry

Track record in managing entire gamut of Credit Management activities including billing, collections, distribution of invoices & account statements, policy formulation to reduce bad debts, and maintain profitability through effective recovery/ reduction in bad debt cases

A strategic planner with proficiency in devising strategy for collection and recovery from clients against Loans & Advances after providing advice on the various payment options

Proven skills in heading the Collection Operations encompassing planning, organizing, directing, controlling & evaluating activities of the collections Department

Steered UAE collections portfolio for the retail banking products namely credit cards, loans, auto loans and overdraft

Proven excellence in managing Credit & Collection Operations and prioritizing various tasks and deliverables as required by customers and management

Significant exposure in streamlining & improving existing systems / processes, envisioning new methodologies, future trends and driving development, direction and accomplishment

Directed cross-functional teams using interactive & motivational leadership; acknowledged for mentoring team members with an equal desire to win

Excellence in accessing & evaluating repayment capacity / credit of un-organized sector

Hands-on experience in managing the entire spectrum of activities encompassing devising & implementing effective collection plans and designing & effectuating new process in order to achieve the business excellence / profitability

An enterprising leader with skills in leading personnel towards accomplishment of common goals

Key Impact Areas

Key Skills

Communicator Collaborator

Intuitive Innovator SEM Analytical

Motivator

Team Builder

Career Timeline (Growth Path in HSBC)

Professional Experience

Oct’15-Dec’19 with HSBC. Dubai, Abu Dhabi as Regional Credit/Collections Officer

Growth Path:

Jul’03-Jul’05 as Home Loans Associate, HSBC. Mumbai

Apr’06-Jun’09 as Sr.Sales Officer, HSBC. Abu Dhabi

Jun’09-Aug’14 as Branch Collections Officer, HSBC. Abu Dhabi

Sept’14-Oct’15 as Mortgage Collections Officer

Oct’15-Dec’19 as Regional Credit/Collections Officer

Key Results Areas:

Conducted loss mitigation and provided recovery efforts for delinquent or charged off accounts

Reviewed portfolio of delinquent accounts and provided feedback to Sr. management on daily/weekly/monthly manner

Fostered collections contact opportunities and initiatives to optimize contact in order to reduce delinquency and improve portfolio performance

Determined accounts qualified for possible legal action, filing repossession or charge off

Prepared month end reports on all retail banking facilities with month to date comparison

Conducted regular basis trend analysis of portfolio and recommended credit measures to be applied

Attended weekly team calibration calls with different sites for reviewing portfolio movements, allocation and regular follow-up including agencies

Implemented new process and procedures for enhancing customer experience, service levels, reducing costs and the complexity of work being done by the front-line employees

Coached junior staff in achieving business objective through regular performance management. Conducting Fraud research and alert Fraud team with review & findings

Prepared and shared MIS reports to provide feedback to National Collection Manager & National Collection Head on receivables performance

Monitored accounts & developing collection reports to ensure compliance with company policies in case of continuous payment default

Developed reports with a view to monitor the performance & efficiency of team members, ensured compliance with preset quality parameters

Took various initiatives for developing & implementing the firm's collection procedures; removed unnecessary procedures in process for efficient functioning

Managed the transitioning of processes in adherence with the client’s requirements; ensured uniformity in the process understanding at the client’s and the organisation’s end

Addressed escalations for resolving critical issues and ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels

Secured installments within defined due dates in the different delinquency buckets / brackets; monitored credit & collections processes, setting processes for improving collections / recovery time

Ensured effective debt collection mechanisms for timely receipt of money from clients & recovery; controlled and monitored the delinquencies and credit loss

Spearheaded delinquent account collection and established terms of payment within corporate guidelines

Headed workflow to resolve problematic and managing all areas of accounts receivable including customer bill generation, receipt and reconciliation of customer payments and customer account adjustments

Performed allocation of cases, capacity planning, ensured field visits, curtailed flow rates and normalized of delinquent accounts

Devised and effectuated risk policies & managing wide risks and implementing effective mechanisms to mitigate the same

Highlights (Mortgage Collections Officer):

Identified high profile delinquent mortgage customers for call model process

Conducted inbound,outbound calls with customers for collecting delinquent past due mortgage accounts and workout appropriate payment arrangements

Educated the customers on clearing shortfalls reminding credit bureau impact

Devised plans to assist clients in resolving delinquency and avoiding Foreclosure

Highlights (Branch Collections Officer):

Provided branch coverage for walk in customer's with regards to various collection inquiries

Reciewed and offered various restructure options such as payment plan,discounted settlements after proper reviewing on customer financials

Adhered to the compliance, operational risk controls in accordance with regulatory standards

Conducted report trend analysis to line manager on monthly basis

Highlights (Sr. Sales Officer):

Collaborated with business development managers and finance managers to bring in volumes on PREMIER, ADVANCE accounts, time deposits, recurring deposits, cards, loans, insurance and NR business with focus on payrolls

Fostered relationship with HR managers of companies to update on new recruits to sign up with HSBC for all their banking and financial services needs

Enhanced cross referral sales and up selling various products of HSBC to targeted customers

Analyzed companies in compliance with HSBC policies

Highlights:

Extended support to the real estate developers in obtaining easy finance approvals by listing their propoerties

Enhanced bank’s profitability

Feb’02-Apr’03 with Tata Consultancy Services. Mumbai as HR Retainer

AJITH DAVID

COLLECTIONS & RECOVERY MANAGEMENT~OPERATIONS MANAGEMENT

adbthu@r.postjobfree.com

+971*********

An achievement-driven professional, targeting senior level assignments in Credit & Collection with an organisation of high repute

Location Preference: Middle East

Collection & Recovery

Strategic Planning &

Management

Process Enhancement

Credit Collection

Policy Formation

Credit Control / Collections & Recovery

Revenue Generation

Account Management

Customer Relationship Management

Team Leading & Supervision

Regional Credit/Collections Officer

Jul’03-Jul’05

Apr’06-Jun’09

Jun’09-Aug’14

Sept’14-Oct’15

Oct’15-Dec’19

Home Loans Associate, HSBC. Mumbai

Sr.Sales Officer

Branch Collections Officer

Mortgage Collections Officer

Personal Details

Date of Birth: 8th July 1978

Languages Known: English, Hindi & Malayalam

Address: Abu Dhabi, UAE, 242

Passport details: T6715748

No. of Dependents: 4

Marital Status: Married

Driving License: Indian/UAE

Visa Status: Valid till 2022

Nationality: Indian

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