Lisa S. Jones

703-***-****/ adbth9@r.postjobfree.com

**** ********* *****, ********, ** 23294

QUALIFICATIONS HIGHLIGHT

● Highly motivated, ambitious goal oriented self-starter

● Multi task oriented, detail oriented and strong organizational skills

● Outstanding communications and presentation skills

● Excellent organizational skills; experience in planning and implementing events and programs

CUSTOMER SERVICE EXPERIENCE

● Helped members on the phone and using computer-based resources to help retrieve information. Delivered excellent service to our members.

● Looked at data to help advise our members on the next course of action

● Helped people with real healthcare challenges.

● Telephone Solicitation support for sales agents.

● Claims Review– identified information to help our clients and entered every page the claimant submitted into the computer.

● Inputted all financial data to substantiate his/her claim, such as 1099-Misc, Employer Letters, Trip Tickets, Profit and Loss Statements, Rental Statements and Tax Returns.

● Identified the various Financial Documents in order to ensure that all Financial Documentation is named and captured correctly. The documents entered determine the outcome of the claim, including claimant’s payment offers or deficiencies.

● Minimized the number of times a claim is touched by any reviewer and the number of paths that a claim can or must take in the process by accurately entering the information.

● Communicated with callers on the phone who had questions about their claims and/or wanted to know when they would receive their money.

● Inside Sales Coordination/Prospecting for clients who attended our events and then setup appointments for our Sales staff.

The appointments I had setup have sold more than $450,000; more than anyone in the office.

● 2004 Employee of the Year - Quality Inn.

● Created a monthly newsletter at the Quality Inn.

● Generated letters, created spreadsheets and reports for the Director of Sales and General Manager.

● Created database and entered over 10,000 contacts into database.

● Sold and coordinated the meeting space at the Quality Inn.

● Prepared notes, correspondence and reports, entered data and made travel arrangements.

● Created the financial reports for the Quarterly Reviews and the Marketing Plans.

● Supervisor: Supervised 15-20 volunteers and worked with them closely throughout the year.

● 1996 Summer Olympic Volunteer: Men’s and Women’s Basketball.

● Convention Speaker: International Racquet and Sports Association: Basketball Coaches Association Seminar.

MARKETING

● Designed and coordinated the production of promotional materials for the MS Walks: radio, print ads and fliers.

● Created the MS Walk Manual, which included committee responsibilities, timeline, sponsorship proposals and logistics.

● Coordinated, planned and managed fundraising programs and activities for the Downtown Mall resulting in an increase in funds over previous years.

● Solicited corporate sponsors for the UVA Athletic Department: Coca-Cola ($150,000), McDonald’s ($30,000), Giant Food ($18,000), Burger King ($15,000) and Lanzera ($25,000).

● Planned and implemented marketing strategies for the UVA Athletic Department: Football, Men’s and Women’s Basketball, Men’s and Women’s Soccer, Men’s and Women’s Lacrosse and Field Hockey.

● Designed and coordinated the production of UVA promotional material: radio, print and television ads, posters, trading cards, newsletters, flyers, ticket order forms, and giveaway items.

EVENT MANAGEMENT

● Solicited donations for the MS Walks, VA Dare Bike Tour, and Dinner of Champions for the MS Society.

● Walk Manager: Organized and managed six MS Walks in the Central Virginia area and assisted with two Bike Tours.

● Tournament Director: NCAA Women's Basketball East Regional Tournament (First advance sellout in UVA history), Men's Lacrosse Atlantic Coast Conference Championship (ACC), Field Hockey ACC Championship, Volleyball ACC Championship, Women's Soccer ACC Championship.

● Athletic Department Liaison: Cheerleaders, Pep Band and Student Assistants.

● Special Events Coordinator: Developed, implemented and managed the following events: Blues and Brews Festival (raised $13,000), Women's Basketball Junior Booster Club (raised $10,000 annually), ‘Hoos on the Hill (raised $15,872), Silent Auction (raised $70,000), Women's Basketball Marketing Campaign (400 % increase in attendance) and Klöckner Stadium Dedication (90% increase in attendance).

PROFESSIONAL EXPERIENCE

Atlantic Union Bank, Glen Allen, VA 2019-2020

BSA AML Investigator

The Rybec Agency-Allstate, Richmond, VA 2019

Telemarketer

Anthem, Richmond, VA 2017 – 2018

Customer Care Representative

The Results Company, Richmond, VA 2016 – 2017

Inbound Sales Representative

Coverall, Richmond, VA 2014 – 2015

Inside Sales Representative

Brown Greer Law Firm, Richmond, VA 2011 - 2013

Claims Reviewer, Call Center Representative

StoneMor, Mechanicsville, VA 2009 - 2010

Customer Service Representative

Quality Inn West End, Richmond, VA 2001-2007

Sales and Meeting Coordinator

National Multiple Sclerosis Society, Richmond, VA 1998-2000

Development Coordinator

Charlottesville Downtown Foundation, Charlottesville, VA 1996-1997

Special Events and Fundraising Coordinator

UVA Athletic Department, Charlottesville, VA 1990-1996

Director of Sports Promotions and Special Events, 1992-1996; Assistant Director of Promotions, 1991-1992; Promotions Assistant, 1990-1991.

EDUCATION

James Madison University: Harrisonburg, VA. B.S. Health Fitness and Promotion.

REFERENCES UPON REQUEST

Contact this candidate