CURRICULUM VITAE

Leeroy Andy Valley

Personality

I am an energetic, determined Person who is open to new challenges and possibilities. I am a friendly person who can get along well with anybody. I am a fast learner and I like Watching sports, namely, soccer. I am also self-motivated.

EDUCATIONAL QAULIFICATIONS

Last school attended Noordgesig Secondary School

Last standard Grade 12

Subjects English, Afrikaans, Biology, Home Economics, Business Economics

Geography

TERTIARY EDUCATION

Name of Institution Havatech- (Skills Training & Employment Centre)

Qualification Obtained Call Centre Administration (Certificate)

Microsoft Word & Excel, Telephone Skills

COURSES ATTENDED AND COMPLETED

Time Management, Presentation Skills (Power Point)

NCA-(The National Credit Act), Call Centre (Out and Inbound),Customer service

MLC1-(Money Laundering)

FAIS- (Financial Advisory and Intermediary Services)

FICA – (Financial Intelligence Centre Act)

Microsoft Office Power Point, English Corporate Courses and Power Point work shop.

EMPLOYMENT HISTORY

Career summary (most recent first)

Name of Firm Global Telemarketing Service – (GTS)

Period March 2005 (6 months contract)

Duties Call Centre,

Call Centre Consultant(Volunteer Service)

Inbound Calls, Outbound Calls Office

Filling, Telemarketing, Customer Care

General Administration and Data Capturing

Handling both inbound and outbound, queries that filter through.

Liaising with all internal and external parties.

Reference Mr Nkosana Buthelezi (Supervisor)

Telephone 011-*******/ 072-*******

SKILLS GAINED

I have learnt to develop a plan for a schedule, set goals. Working as a team has helped me to be an active listener, learning from team members and peer mediation. I have the experience; training and enthusiasm to make real contribution towards keeping customers happy make sure my goals are met.

Name of Firm Edcon

Period December 2010

Duties Cash and Gift Card Administrator

Answering all inbound calls, as well as assist customers who have specific queries

Training new staff members, build customer interest in the service and product offer by the company.

Provide personalized customer service of the highest level

Update the existing database with changes and status of each customer

Arrange for dispatch of the product information packages, brochures to clients and other parties

Follow up call of clients with clerical duties which included paperwork

Doing check on credit reference

Liaising with other departments and admin

Competency Proficient in basic computer knowledge and technology

Skills

Good verbal and oral communication skills

Good Social skills

Ability to meet tight deadlines

Attention to details

Sound telephone etiquette

Reference Shaniel Spandiel

079*******

Rose Bekker

083*******

Name of Firm Absa Contact Centre

Period January 2007

Duties Consultant

Managing (inbound or Outbound )

Customers to provide effective information

Query resolution, transport or account management

Product and services

Balancing of scrip

Supervised by team Leader of relevant team to which CRS belongs, Accountable to the TL, peers in the team that makes up a product line

Name of Firm Tracker Connect

Period April 2014- 30July 2014 (Temp)

Duties Selling of Tracker

Marketing of tracker to both existing and prospective clients

Scheduling fitment of tracker units

Following up of leads/ queries

Liaise with all necessary parties regarding scheduled fitments

Data capturing

Administration of sales contracts

Maintain records, contract and reports

Provide service to both existing and prospective clients

Provide service within the regions and staff within tracker

Any other related tasks or duties so as to achieve my area of responsibility

Reference Elzonia Muir (Team Leader)

083-*******

CAREER SUMMARY

More than 4 years of working experience

Committed to self-improvement

Positive reference from manager: you good keep up the good work you make us proud

Positive reference from customer: good “customer service” very helpful

References Provided

534 Major Street

Noordgesig

Orlando

1804

Mobile 082******* or 062*******

ID Number: 850**********

Contact this candidate