Customer Service Training
Resume:
SSzzooffiiaa
BBoorroojjeevviittyy
HR Consultant
Reliable and hard-working Human
Resources Consultant, always
ready to adjust to fast paced
environments.
Hungarian (EU)
Location: Barcelona
Native English Speaker
***************@*****.***
Work Experience
NM Group
NM Group Ltd., Malta
HR Consultant - October 2018 - Present
External HR services (provided as outsource)
Providing and organizing training courses on the following topics: Communications (Verbal, Non Verbal communication, Developing Repor) Motivation, Creative thinking, Time Management, Customer Service, Stress Management, Entrepreneurship Providing HR consultancy to restructuring companies (on the psychological profile of employees, their skill set to better fit the positions) Recruitment (Supporting in hiring new people, for specific roles, selecting the right fit between role and person)
Onbording / Offbording (depending on company due to tenure of employee) Work Related Couching
Malta Innovation Summit
NM Group Ltd., Malta
Coordinator - April 2018
Coordinating the team leads for the workshop for 250 people. The workshop was on the topic of Lean Canvas with focus on Malta Heath related issues Limassol Grind
IT Industry, Cyprus
Head of training and development - November 2017 - November 2018 Remote – online via Skype: providing training to the teams that are working for a specific project in Hub (most common industry is IT)
Custom made training programs from scratch (for 100+ clients). Leadership (Personality, Delegation, Communicating organizational change, Retention of Talent).
Communication, Cultural differences, Time management and Entrepreneurship coaching. Amazon
Prague, Czech Republic
HR Administrator in Shared HR Services - November 2016 - November 2017 HR Administrator for 5,000 employees, covering South Arica, Ireland, UK, Netherlands IT market Recruitment (Face to face interviews for all levels; working closely with hiring manager) Selection (CV screenin, phone screening).
Onbording (Weekly task, 80 employees per week, of onbording all levels in Dublin branch, pre- booked).
Offboarding (Weekly task, amount of employees varied per week, of offboarding all levels in Dublin branch, pre- booked)
Pay Roll (Monthly task for 500 employees).
Time tracking (Sickness days and days off for each of 5,000 employees). Training in mastering skills related to work (Training new comers in tasks related to work). Pharmillennium Consulting
Belgrade, Serbia
Project Management - November 2014 - November 2016 Providing technical and administrative support (Collecting documentation relevant to project, submitting it to appropriate governmental authorities). Presenting the company on international congress (Present companies services, giving presentation on the new companies offers).
Supporting in organization of seminars and training course (Finding venues, tracking guest list, coordinating guest accommodation, assuring that participants have easy access to all training sessions during seminars).
Coordinative projects and development path of the company (Keeping track of competition, assuring that the company is up to date with the offers of service packages). Trenkwalder
Budva, Montenegro
Recruitment Internship in HR Department. - June 2016 - October 2016 Pre-screening (recruitment of junior to mid level executives / front line staff). Interviewing (recruitment of junior to mid level executives / front line staff). Selection of the candidates on all levels.
Testing candidates with IQ and personality tests (Myers-Briggs Type Indicator – personality test).
Education
Maastricht University
Minderbroedersberg 4-6, 6211 LK Maastricht, The Netherlands MSc in Work and Organizational Psychology - 2015 - 2016 Thesis: Development of Mindfulness skills in Authentic leadership Languages
· English (Full Professional Proficiency)
· Hungarian (Full Professional Proficiency)
· Spanish (Intermediate)
· Serbian (Native Proficiency)
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