PROFESSIONAL EXPERIENCE

Computer Engineer Feb ***9 to Present

CAPITAL MOTION RESTAURANT MANAGEMENT

Administering Micros 3700 and Infrasys POS systems

Installed WiFi routers to improve signal coverage

Implemented CCTV IP Cameras and NVRs to all outlets

Implemented Infrasys POS to an outlet

IT Administrator May 2018 to October 2018

NOVOTEL (4*) & IBIS (3*) Hotels with total of 517 Rooms (Accor Hotels Group)

Handled Micros 3700 (input/edit/deactivate menu items, SLU config)

Provided Opera (Ver. 5) immediate support for end users

Infor SUN System support for Finance users

FMC System (Purchasing, Requisitions and Stores) and Oasys Payroll System

Maintaining Wi Fi in each guest rooms, restaurant, SPA, pool area and meeting rooms using HP MSM 310, 410 and 430 APs

Administered Passman HSIA and business center (3 PC desktops and 2 MAC deskpros)

Backup using Symantec Veritas (LTO Cartridges) and External HDD as offsite backup

OmniVista PBX application – telephone config and report generation

Also handled VingCard Keycard System and Redberry ID System (Opentech)

Wi Fi, Desktops, Laptops and Printers support to internal & external guests

Reporting to Financial Controller

IT Task Force Jan 2018 to March 2018

NOVEL CITY CENTER HOTEL 4* with 215 Rooms

Assisted IT Manager to de flag IT Systems from Mercure by Accor Hotels Group to Novel City Center Hotel (Danat Hotels Group).

Wi Fi SSID changed from MERCURE to NOVEL 215 Rooms & 6 F&B Outlets

De flagged 45 desktop PCs and register to new domain; changed IP address Installed Opera Ver. 5.5.0.16 to all PCs with configured printer Assistant IT Manager March 2011 to Dec 2017

AL RAHA BEACH HOTEL 5* with 278 Rooms (Danat Hotels & Resorts)

*Received 3 “Manager of the Month” awards

Handled Micros 9700 (RVC configuration, input/edit/deactivate menu items, KOT direct/redirect of items, Motorola handheld config, wireless UWS config, etc.)

Handled Touche POS – system configuration, menu setup, order print allocation

Provided Opera (Ver. 5.5.0.16) support for end users (user access, report building, vision for opera)

SUN System support for Finance users (check formatting, file error troubleshooting & fixing, exporting files)

FBM (Food, Beverage & Material) System & Paytrax administration

Installed Wi Fi in each guest rooms and villas using Ruckus Access Point

Administered 24 Online and Surfsonix HSIA

Installed Zafiro (Entertainment Solution) IPTV box in each TV in 278 guest rooms & villas

Administered Content Manager of Four Winds digital signage

Backup using Quorum, LTO Cartridges and script auto backup (batch file) Melvin MILAMBILING

Abu Dhabi, UAE Mob: +971-**-*******

adbtdx@r.postjobfree.com

An IT professional +16 years of

experience in hotel IT industry

Seeking to leverage my technical and

professional expertise to grow in the

new role of IT at your company

HotSOS (Hotel Service Optimization System) & Room Operations implemented

Also handled Saflok Keycard and VICAS (Samsotech) ID System

Reporting to IT Manager & Director of Finance

IT In Charge May 2008 to Feb 2011

DANAT RESORT JEBEL DHANNA 5* with 109 Rooms &

DHAFRA BEACH HOTEL 3* with 96 Rooms (Danat Hotels & Resorts)

Implemented Opera for 2 properties (previously WishFO)

Implemented Micros 9700 for 2 properties (previously Touche POS)

Implemented SUN System 4 and FBM for 2 properties (previously Prol’IFIC)

Implemented HotSOS (Hotel Service Optimization System) in DRJD

Implemented Vicas ID system

Installed Wi Fi to cover guest rooms and public areas – both properties

Implemented domain security policies as ADTA requirements

Installed firewall appliance to DRJD and separate admin and guest internet connection

Provided end user support for all software & hardware requirements

Mitel (DRJD) & Nec (DBH) PABX administered

IT Coordinator Nov 2007 to May 2008

FEDERAL BUILDERS, Inc. (Construction Company)

Provided end user support for all software & hardware requirements

Desktop PCs & Printer / Plotter Maintenance / Files & Drawings Backup IT Assistant Mar 2007 to Oct 2007

THUNDERBIRD RESORTS (Hotel & Casino)

Handled Micros 2700 (RVC configuration, input/edit/deactivate menu items, KOT direct/redirect of items)

Provided Opera (Ver. 4.0) support for end users

CCTV Servers maintenance provided

Casino Systems Support

Admin and Guest IT assistance

IT Staff Feb 2004 to Jan 2007

TRADERS HOTEL MANILA 4* with 312 Rooms (managed by Shangri La Hotel)

Assisted IT Manager for daily IT tasks

Updates Fidelio patches / fixes coming from Shangri La HQ

Daily backup and restoration

IT helpdesk for admin and guests

Computer Technician (Freelance) Aug 2001 to Sep 2003 ASIAN CABLE COMMUNICATIONS, INC. (TV channel cable provider)

Handled all Desktops and Laptops software installations

Desktop CPU assembly

Email setup using Outlook Express

Internet setup through dial up connection

Systems Administrator Dec 1997 to May 2003

MANILA MIDTOWN HOTEL 5* with 1,000 guest rooms

Assisted EDP Supervisor for daily tasks

Immediate support for CLS (Computerized Lodging System)

Provided support for Business Center internet dial up Technical Service Engineer Feb 1996 to May 1997

MAC COMPUTER SYSTEMS CENTER, INC.

PC desktop assembly

Windows 3.1, 3.11 and 95 OS installations

Microsoft Office 4.3 installations

Epson FX, LQ series dot matrix maintenance

Structured cabling done in government offices

Delivered Compaq Desktop and Epson Printers to different provinces. EDUCATION BACKGROUND & TRAININGS

Degree in Bachelor of Science in Computer Engineering graduated from Central Colleges of the Philippines 1990 95

Advance Computer Skills Seminar 1998

PC Networking & Administration 2003

Linux Server System Administration 2003

Shangri La Care 1 – Shangri La Hospitality from Caring People 2005

Shangri La Care 2 – Delighting Customers the Shangri La Way 2005

Shangri La Care 3 – Recover to Gain Loyalty 2005

Shangri La Care 4 – Taking Ownership 2006

Khidma Mumtaza – Service Excellence Basic 2012

Leadership Skills 2013

Khidma Mumtaza – Service Excellence Skills 2014

Train the Trainer Workshop 2014

PERSONAL INFO

45 y/o born on Apr 19, 1973 from Manila, Philippines

Catholic Christian, Married

Passport # P5283683A (expiry date December 2022)

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